Home > Salary > Kenya > Technical Support Analyst
A technical support analyst is responsible for providing assistance and guidance to customers or employees facing technical issues with computer systems, software applications, or electronic devices. They diagnose and troubleshoot problems, identify solutions, and ensure smooth operation of technology infrastructure. Technical support analysts may communicate with customers via phone, email, or chat, and they document and track all incidents and resolutions in a ticketing system. They also collaborate with other IT professionals to resolve complex issues and escalate problems when necessary. Additionally, technical support analysts may provide training to users on how to effectively utilize technology resources.
Estimated Yearly Salary: 971,383 KES
Estimated Monthly Salary: 80,949 KES
Estimated Weekly Salary: 18,680 KES per week
Estimated Hourly Salary: 467 KES per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 78,355 KES
Estimated Weekly Salary: 18,082 KES per week
Estimated Hourly Salary: 452 KES per hour
Last revision of data: 2024-01-06
Estimated Yearly Salary: 6,160 USD
Estimated Monthly Salary: 513 USD
Estimated Weekly Salary: 118 USD per week
Estimated Hourly Salary: 3 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 971,383 KES
Estimated Monthly Salary: 80,949 KES
Estimated Weekly Salary: 18,680 KES per week
Estimated Hourly Salary: 467 KES per hour
By working as Technical Support Analyst a person can save up to 273 USD per month or 3,280 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Kenya, see costs of living in Kenya.
Estimated Yearly Salary for Technical Support Analyst
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
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Technical Support Analyst salary in Kenya
Average Yearly Salary of Technical Support Analyst in Kenya is approximately 971,383 KES (6,160 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Technical Support Analyst do?
A technical support analyst is responsible for providing assistance and guidance to customers or employees facing technical issues with computer systems, software applications, or electronic devices. They diagnose and troubleshoot problems, identify solutions, and ensure smooth operation of technology infrastructure. Technical support analysts may communicate with customers via phone, email, or chat, and they document and track all incidents and resolutions in a ticketing system. They also collaborate with other IT professionals to resolve complex issues and escalate problems when necessary. Additionally, technical support analysts may provide training to users on how to effectively utilize technology resources.
Skills: technical support, analyst, troubleshooting, customer service, IT support, problem-solving
Job industry: Information technology
Job industry: Information technology
How much does Technical Support Analyst make?
Salary details
How much does Technical Support Analyst make?Estimated Yearly Salary: 971,383 KES
Estimated Monthly Salary: 80,949 KES
Estimated Weekly Salary: 18,680 KES per week
Estimated Hourly Salary: 467 KES per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 940,258 KESEstimated Monthly Salary: 78,355 KES
Estimated Weekly Salary: 18,082 KES per week
Estimated Hourly Salary: 452 KES per hour
Last revision of data: 2024-01-06Technical Support Analyst estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 6,160 USD
Estimated Monthly Salary: 513 USD
Estimated Weekly Salary: 118 USD per week
Estimated Hourly Salary: 3 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Salary comparison to National average
Kenya is a country located in East Africa. It has a diverse population of approximately 53 million people. The land area of Kenya is around 580,367 square kilometers, making it the 48th largest country in the world. It is bordered by Ethiopia to the north, Somalia to the northeast, Tanzania to the south, Uganda to the west, and South Sudan to the northwest.
Estimated national average yearly salary is 869,520 KES (6,000 USD). Value indicated is pre-tax. Below graph shows estimated Technical Support Analyst job salary compared to average salary in Kenya.
Comparison shows that a person working as Technical Support Analyst in Kenya earns on average:
1.12 times the average salary (or 112% of average salary).
Estimated national average yearly salary is 869,520 KES (6,000 USD). Value indicated is pre-tax. Below graph shows estimated Technical Support Analyst job salary compared to average salary in Kenya.
Comparison shows that a person working as Technical Support Analyst in Kenya earns on average:
1.12 times the average salary (or 112% of average salary).
Is Technical Support Analyst a well paid job?
Yes, our data show that Technical Support Analyst is an averagely well paid job that still allows for some yearly savings. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Technical Support Analyst?
High salary for Technical Support Analyst would be somewhere between 1,068,521 KES and 1,408,505 KES. However this is an estimation based on Gaussian Distribution.How much can you save working as Technical Support Analyst in Kenya?
Living in Kenya the approximate monthly expenses are: 240 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 971,383 KES
Estimated Monthly Salary: 80,949 KES
Estimated Weekly Salary: 18,680 KES per week
Estimated Hourly Salary: 467 KES per hour
By working as Technical Support Analyst a person can save up to 273 USD per month or 3,280 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Kenya, see costs of living in Kenya.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Ethiopia, Somalia, South Sudan, Tanzania, Uganda.. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Technical Support Analyst
Ethiopia is 1,975 USD
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Kenya
(9,866,711 KES per year, pre-tax.)
2. Cardiologist
(8,249,858 KES per year, pre-tax.)
(7,939,285 KES per year, pre-tax.)
4. Neurosurgeon
(7,706,816 KES per year, pre-tax.)
(7,676,980 KES per year, pre-tax.)
(7,545,448 KES per year, pre-tax.)
(7,519,239 KES per year, pre-tax.)
8. Urologist
(7,514,557 KES per year, pre-tax.)
9. Oncologist
(7,503,914 KES per year, pre-tax.)
(7,503,863 KES per year, pre-tax.)
Data as of 2025Random salary:
Airport planner (1,212,882 KES per year, pre-tax.)
Meeting manager (1,115,954 KES per year, pre-tax.)
Medical application specialist (1,069,510 KES per year, pre-tax.)
Hr site manager (1,250,254 KES per year, pre-tax.)
Advertisingpromotions director (1,570,678 KES per year, pre-tax.)
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