Service Manager salary in Kenya

Average Yearly Salary of Service Manager in Kenya is approximately 1,164,703 KES (7,359 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.

What does Service Manager do?

A service manager is responsible for overseeing the delivery of services to customers and ensuring their satisfaction. They are in charge of managing a team of service technicians or representatives, coordinating schedules, and resolving any issues that may arise. The service manager also plays a crucial role in developing and implementing strategies to improve service quality and efficiency. In addition to managing the service team, a service manager is often involved in customer relationship management, handling customer inquiries, and addressing complaints. They collaborate with other departments within the organization, such as sales and operations, to ensure seamless service delivery. A service manager may also be responsible for maintaining service records, analyzing data to identify trends or areas for improvement, and providing regular reports to senior management.

Skills: Service Manager, Customer Satisfaction, Team Management, Service Delivery, Problem Resolution, Customer Relationship Management
Job industry: Customer service

How much does Service Manager make?

Difference in salary year over year or average salary increase is approximately 3 %


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Salary comparison to National average

Is Service Manager a well paid job?

Yes, our data shows that Service Manager is a well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.

What is considered a high salary for Service Manager?

High salary for Service Manager would be somewhere between 1,281,173 KES and 1,688,819 KES. However this is an estimation based on Gaussian Distribution.

How much can you save working as Service Manager in Kenya?

Living in Kenya the approximate monthly expenses are: 240 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.

Estimated Yearly Salary: 1,164,703 KES
Estimated Monthly Salary: 97,059 KES
Estimated Weekly Salary: 22,398 KES per week
Estimated Hourly Salary: 560 KES per hour
By working as Service Manager a person can save up to 373 USD per month or 4,479 USD yearly. Values are pre-tax.

NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.

For more information regarding expenses in Kenya, see costs of living in Kenya.

Salary comparison to region and neighbouring coutries

Country's neighbours are: Ethiopia, Somalia, South Sudan, Tanzania, Uganda..
To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).

Estimated Yearly Salary for Service Manager

Last revision of data: 2025-01-04

Salary increase per years of experience

Based on data available the salary increase per years of experience is as following

0 years (beginner) equals base salary

1 to 5 years of experience yields +12% salary increase

6 to 10 years of experience yields +25% salary increase

11 to 15 years of experience yields +16% salary increase

16 to 25 years of experience yields +9% salary increase

more than 25 years of experience yields +10% salary increase

NOTE: Details based on limited set of data. Percentages may vary. The salary increase over years of experience can vary widely based on factors such as job industry, job role, location, company size, and individual performance. To gain even larger increase in salary one is advised to switch jobs and / or employer.

Top 10 highest salaries in Kenya

Data as of 2025

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