Retention Specialist salary in Kenya

Average Yearly Salary of Retention Specialist in Kenya is approximately 617,886 KES (3,919 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.

What does Retention Specialist do?

A retention specialist is responsible for maintaining and enhancing customer relationships to ensure long-term loyalty and satisfaction. They work closely with customers to understand their needs, address any concerns or issues, and provide solutions that meet their requirements. The primary goal of a retention specialist is to reduce customer churn by implementing strategies that encourage customer retention and repeat business. Key responsibilities of a retention specialist include analyzing customer data to identify trends and patterns, proactively reaching out to customers to address their needs, resolving complaints or issues in a timely manner, upselling or cross-selling products or services to existing customers, and building strong relationships with key accounts. They may also collaborate with other departments such as sales or marketing to develop customer retention strategies and campaigns.

Skills: Retention specialist, Customer retention, Customer relationship management, Customer satisfaction, Churn reduction, Account management
Job industry: Customer service

How much does Retention Specialist make?

Difference in salary year over year or average salary increase is approximately 3 %


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Salary comparison to National average

Is Retention Specialist a well paid job?

No, our data shows that Retention Specialist is typically not a well-paid job. The salary varies based on experience. Meaning that even though Retention Specialist might be a low paying job, with experience the salary might increase to satisfactory levels.

What is considered a high salary for Retention Specialist?

High salary for Retention Specialist would be somewhere between 679,675 KES and 895,935 KES. However this is an estimation based on Gaussian Distribution.

How much can you save working as Retention Specialist in Kenya?

Living in Kenya the approximate monthly expenses are: 240 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.

Estimated Yearly Salary: 617,886 KES
Estimated Monthly Salary: 51,491 KES
Estimated Weekly Salary: 11,882 KES per week
Estimated Hourly Salary: 297 KES per hour
By working as Retention Specialist a person can save up to 87 USD per month or 1,039 USD yearly. Values are pre-tax.

NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.

For more information regarding expenses in Kenya, see costs of living in Kenya.

Salary comparison to region and neighbouring coutries

Country's neighbours are: Ethiopia, Somalia, South Sudan, Tanzania, Uganda..
To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).

Estimated Yearly Salary for Retention Specialist

Last revision of data: 2025-01-04

Salary increase per years of experience

Based on data available the salary increase per years of experience is as following

0 years (beginner) equals base salary

1 to 5 years of experience yields +12% salary increase

6 to 10 years of experience yields +25% salary increase

11 to 15 years of experience yields +16% salary increase

16 to 25 years of experience yields +9% salary increase

more than 25 years of experience yields +10% salary increase

NOTE: Details based on limited set of data. Percentages may vary. The salary increase over years of experience can vary widely based on factors such as job industry, job role, location, company size, and individual performance. To gain even larger increase in salary one is advised to switch jobs and / or employer.

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Data as of 2025

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