Home > Salary > Kenya > Quality Assurance Manager Call Centers
A Quality Assurance Manager in call centers is responsible for ensuring that the highest level of customer service is being provided by the agents. They are responsible for monitoring and evaluating calls, chat sessions, and emails to ensure compliance with company policies and procedures. The Quality Assurance Manager also identifies areas for improvement and provides feedback and coaching to agents to enhance their performance. They develop and implement quality assurance programs, conduct regular audits, and generate reports on performance metrics.
Estimated Yearly Salary: 1,317,186 KES
Estimated Monthly Salary: 109,766 KES
Estimated Weekly Salary: 25,331 KES per week
Estimated Hourly Salary: 633 KES per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 105,913 KES
Estimated Weekly Salary: 24,441 KES per week
Estimated Hourly Salary: 611 KES per hour
Last revision of data: 2024-01-03
Estimated Yearly Salary: 8,356 USD
Estimated Monthly Salary: 696 USD
Estimated Weekly Salary: 161 USD per week
Estimated Hourly Salary: 4 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 1,317,186 KES
Estimated Monthly Salary: 109,766 KES
Estimated Weekly Salary: 25,331 KES per week
Estimated Hourly Salary: 633 KES per hour
By working as Quality Assurance Manager Call Centers a person can save up to 456 USD per month or 5,476 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Kenya, see costs of living in Kenya.
Estimated Yearly Salary for Quality Assurance Manager Call Centers
Last revision of data: 2025-01-04
Data as of 2025
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Quality Assurance Manager Call Centers salary in Kenya
Average Yearly Salary of Quality Assurance Manager Call Centers in Kenya is approximately 1,317,186 KES (8,356 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Quality Assurance Manager Call Centers do?
A Quality Assurance Manager in call centers is responsible for ensuring that the highest level of customer service is being provided by the agents. They are responsible for monitoring and evaluating calls, chat sessions, and emails to ensure compliance with company policies and procedures. The Quality Assurance Manager also identifies areas for improvement and provides feedback and coaching to agents to enhance their performance. They develop and implement quality assurance programs, conduct regular audits, and generate reports on performance metrics.
Skills: Quality Assurance Manager, Call Center, Customer Service, Performance Evaluation, Process Improvement, Compliance Monitoring
Job industry: Customer service
Job industry: Customer service
How much does Quality Assurance Manager Call Centers make?
Salary details
How much does Quality Assurance Manager Call Centers make?Estimated Yearly Salary: 1,317,186 KES
Estimated Monthly Salary: 109,766 KES
Estimated Weekly Salary: 25,331 KES per week
Estimated Hourly Salary: 633 KES per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 1,270,952 KESEstimated Monthly Salary: 105,913 KES
Estimated Weekly Salary: 24,441 KES per week
Estimated Hourly Salary: 611 KES per hour
Last revision of data: 2024-01-03Quality Assurance Manager Call Centers estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 8,356 USD
Estimated Monthly Salary: 696 USD
Estimated Weekly Salary: 161 USD per week
Estimated Hourly Salary: 4 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
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Salary comparison to National average
Kenya is a country located in East Africa. It has a diverse population of approximately 53 million people. The land area of Kenya is around 580,367 square kilometers, making it the 48th largest country in the world. It is bordered by Ethiopia to the north, Somalia to the northeast, Tanzania to the south, Uganda to the west, and South Sudan to the northwest.
Estimated national average yearly salary is 869,520 KES (6,000 USD). Value indicated is pre-tax. Below graph shows estimated Quality Assurance Manager Call Centers job salary compared to average salary in Kenya.
Comparison shows that a person working as Quality Assurance Manager Call Centers in Kenya earns on average:
1.51 times the average salary (or 151% of average salary).
Estimated national average yearly salary is 869,520 KES (6,000 USD). Value indicated is pre-tax. Below graph shows estimated Quality Assurance Manager Call Centers job salary compared to average salary in Kenya.
Comparison shows that a person working as Quality Assurance Manager Call Centers in Kenya earns on average:
1.51 times the average salary (or 151% of average salary).
Is Quality Assurance Manager Call Centers a well paid job?
Yes, our data shows that Quality Assurance Manager Call Centers is a well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Quality Assurance Manager Call Centers?
High salary for Quality Assurance Manager Call Centers would be somewhere between 1,448,905 KES and 1,909,920 KES. However this is an estimation based on Gaussian Distribution.How much can you save working as Quality Assurance Manager Call Centers in Kenya?
Living in Kenya the approximate monthly expenses are: 240 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 1,317,186 KES
Estimated Monthly Salary: 109,766 KES
Estimated Weekly Salary: 25,331 KES per week
Estimated Hourly Salary: 633 KES per hour
By working as Quality Assurance Manager Call Centers a person can save up to 456 USD per month or 5,476 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Kenya, see costs of living in Kenya.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Ethiopia, Somalia, South Sudan, Tanzania, Uganda.. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Quality Assurance Manager Call Centers
Ethiopia is 2,668 USD
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Kenya
(9,866,711 KES per year, pre-tax.)
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4. Neurosurgeon
(7,706,816 KES per year, pre-tax.)
(7,676,980 KES per year, pre-tax.)
(7,545,448 KES per year, pre-tax.)
(7,519,239 KES per year, pre-tax.)
8. Urologist
(7,514,557 KES per year, pre-tax.)
9. Oncologist
(7,503,914 KES per year, pre-tax.)
(7,503,863 KES per year, pre-tax.)
Data as of 2025Random salary:
Nursing assistant (545,316 KES per year, pre-tax.)
Facility cleaner (471,948 KES per year, pre-tax.)
Plant engineer (1,106,363 KES per year, pre-tax.)
Lab assistant ii (391,837 KES per year, pre-tax.)
Film editor (765,178 KES per year, pre-tax.)
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