Product Support Analyst salary in Kenya

Average Yearly Salary of Product Support Analyst in Kenya is approximately 1,017,007 KES (6,439 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.

What does Product Support Analyst do?

A product support analyst is responsible for providing technical assistance and support to customers using a particular product or software. They serve as the primary point of contact for troubleshooting, resolving issues, and answering queries related to the product. The role involves analyzing customer problems, identifying root causes, and developing solutions. Product support analysts also collaborate with cross-functional teams, including developers and quality assurance, to ensure timely resolution of customer issues. They may be involved in testing new product releases, documenting support processes, and providing training to customers or internal staff. Strong problem-solving skills, technical expertise, and excellent communication skills are essential for success in this role.

Skills: Product Support Analyst, Technical Support, Troubleshooting, Customer Service, Software Support, Problem Solving
Job industry: Information technology

How much does Product Support Analyst make?

Difference in salary year over year or average salary increase is approximately 4 %


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Salary comparison to National average

Is Product Support Analyst a well paid job?

Yes, our data show that Product Support Analyst is an averagely well paid job that still allows for some yearly savings. With years and experience the salary might increase even further, resulting in higher satisfaction.

What is considered a high salary for Product Support Analyst?

High salary for Product Support Analyst would be somewhere between 1,118,708 KES and 1,474,660 KES. However this is an estimation based on Gaussian Distribution.

How much can you save working as Product Support Analyst in Kenya?

Living in Kenya the approximate monthly expenses are: 240 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.

Estimated Yearly Salary: 1,017,007 KES
Estimated Monthly Salary: 84,751 KES
Estimated Weekly Salary: 19,558 KES per week
Estimated Hourly Salary: 489 KES per hour
By working as Product Support Analyst a person can save up to 297 USD per month or 3,559 USD yearly. Values are pre-tax.

NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.

For more information regarding expenses in Kenya, see costs of living in Kenya.

Salary comparison to region and neighbouring coutries

Country's neighbours are: Ethiopia, Somalia, South Sudan, Tanzania, Uganda..
To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).

Estimated Yearly Salary for Product Support Analyst

Last revision of data: 2025-01-04

Salary increase per years of experience

Based on data available the salary increase per years of experience is as following

0 years (beginner) equals base salary

1 to 5 years of experience yields +12% salary increase

6 to 10 years of experience yields +25% salary increase

11 to 15 years of experience yields +16% salary increase

16 to 25 years of experience yields +9% salary increase

more than 25 years of experience yields +10% salary increase

NOTE: Details based on limited set of data. Percentages may vary. The salary increase over years of experience can vary widely based on factors such as job industry, job role, location, company size, and individual performance. To gain even larger increase in salary one is advised to switch jobs and / or employer.

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Data as of 2025

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