Operations Analyst Call Center salary in Kenya

Average Yearly Salary of Operations Analyst Call Center in Kenya is approximately 740,205 KES (4,657 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.

What does Operations Analyst Call Center do?

An Operations Analyst in a call center is responsible for analyzing and improving the overall efficiency and effectiveness of call center operations. They gather and analyze data related to call volume, call handling times, customer satisfaction, and other key performance metrics to identify trends, patterns, and areas for improvement. They also develop and implement strategies to optimize call center processes, such as workforce management, scheduling, training, and quality assurance. The Operations Analyst works closely with call center managers and supervisors to provide insights and recommendations for enhancing productivity, reducing costs, and improving customer service. They may also collaborate with IT teams to ensure that call center systems and technologies are properly utilized and aligned with business objectives.

Skills: Operations Analyst, Call Center, Efficiency Improvement, Data Analysis, Performance Metrics, Process Optimization
Job industry: Customer service

How much does Operations Analyst Call Center make?

Difference in salary year over year or average salary increase is approximately 4 %


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Salary comparison to National average

Is Operations Analyst Call Center a well paid job?

Yes, our data show that Operations Analyst Call Center is an averagely well paid job that still allows for some yearly savings. With years and experience the salary might increase even further, resulting in higher satisfaction.

What is considered a high salary for Operations Analyst Call Center?

High salary for Operations Analyst Call Center would be somewhere between 814,226 KES and 1,073,297 KES. However this is an estimation based on Gaussian Distribution.

How much can you save working as Operations Analyst Call Center in Kenya?

Living in Kenya the approximate monthly expenses are: 240 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.

Estimated Yearly Salary: 740,205 KES
Estimated Monthly Salary: 61,684 KES
Estimated Weekly Salary: 14,235 KES per week
Estimated Hourly Salary: 356 KES per hour
By working as Operations Analyst Call Center a person can save up to 148 USD per month or 1,777 USD yearly. Values are pre-tax.

NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.

For more information regarding expenses in Kenya, see costs of living in Kenya.

Salary comparison to region and neighbouring coutries

Country's neighbours are: Ethiopia, Somalia, South Sudan, Tanzania, Uganda..
To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).

Estimated Yearly Salary for Operations Analyst Call Center

Last revision of data: 2025-01-04

Salary increase per years of experience

Based on data available the salary increase per years of experience is as following

0 years (beginner) equals base salary

1 to 5 years of experience yields +12% salary increase

6 to 10 years of experience yields +25% salary increase

11 to 15 years of experience yields +16% salary increase

16 to 25 years of experience yields +9% salary increase

more than 25 years of experience yields +10% salary increase

NOTE: Details based on limited set of data. Percentages may vary. The salary increase over years of experience can vary widely based on factors such as job industry, job role, location, company size, and individual performance. To gain even larger increase in salary one is advised to switch jobs and / or employer.

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Data as of 2025

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