Home > Salary > Kenya > Member Services Manager
A member services manager is responsible for overseeing the customer service operations within an organization. They ensure that members receive exceptional service and support throughout their membership journey. This role involves managing a team of customer service representatives, monitoring and improving customer satisfaction levels, resolving member complaints or issues, and implementing strategies to enhance member retention and engagement. The member services manager also collaborates with other departments to streamline processes, develop training programs, and implement new initiatives to meet the evolving needs of members. Exceptional communication and problem-solving skills are vital in this role, as well as the ability to build strong relationships with members and stakeholders.
Estimated Yearly Salary: 1,076,134 KES
Estimated Monthly Salary: 89,678 KES
Estimated Weekly Salary: 20,695 KES per week
Estimated Hourly Salary: 517 KES per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 86,966 KES
Estimated Weekly Salary: 20,069 KES per week
Estimated Hourly Salary: 502 KES per hour
Last revision of data: 2024-01-07
Estimated Yearly Salary: 6,856 USD
Estimated Monthly Salary: 571 USD
Estimated Weekly Salary: 132 USD per week
Estimated Hourly Salary: 3 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 1,076,134 KES
Estimated Monthly Salary: 89,678 KES
Estimated Weekly Salary: 20,695 KES per week
Estimated Hourly Salary: 517 KES per hour
By working as Member Services Manager a person can save up to 331 USD per month or 3,976 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Kenya, see costs of living in Kenya.
Estimated Yearly Salary for Member Services Manager
Last revision of data: 2025-01-04
Data as of 2025
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Member Services Manager salary in Kenya
Average Yearly Salary of Member Services Manager in Kenya is approximately 1,076,134 KES (6,856 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Member Services Manager do?
A member services manager is responsible for overseeing the customer service operations within an organization. They ensure that members receive exceptional service and support throughout their membership journey. This role involves managing a team of customer service representatives, monitoring and improving customer satisfaction levels, resolving member complaints or issues, and implementing strategies to enhance member retention and engagement. The member services manager also collaborates with other departments to streamline processes, develop training programs, and implement new initiatives to meet the evolving needs of members. Exceptional communication and problem-solving skills are vital in this role, as well as the ability to build strong relationships with members and stakeholders.
Skills: member services, customer service, customer satisfaction, member retention, problem-solving, communication
Job industry: Customer service
Job industry: Customer service
How much does Member Services Manager make?
Salary details
How much does Member Services Manager make?Estimated Yearly Salary: 1,076,134 KES
Estimated Monthly Salary: 89,678 KES
Estimated Weekly Salary: 20,695 KES per week
Estimated Hourly Salary: 517 KES per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 1,043,590 KESEstimated Monthly Salary: 86,966 KES
Estimated Weekly Salary: 20,069 KES per week
Estimated Hourly Salary: 502 KES per hour
Last revision of data: 2024-01-07Member Services Manager estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 6,856 USD
Estimated Monthly Salary: 571 USD
Estimated Weekly Salary: 132 USD per week
Estimated Hourly Salary: 3 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Salary comparison to National average
Kenya is a country located in East Africa. It has a diverse population of approximately 53 million people. The land area of Kenya is around 580,367 square kilometers, making it the 48th largest country in the world. It is bordered by Ethiopia to the north, Somalia to the northeast, Tanzania to the south, Uganda to the west, and South Sudan to the northwest.
Estimated national average yearly salary is 869,520 KES (6,000 USD). Value indicated is pre-tax. Below graph shows estimated Member Services Manager job salary compared to average salary in Kenya.
Comparison shows that a person working as Member Services Manager in Kenya earns on average:
1.24 times the average salary (or 124% of average salary).
Estimated national average yearly salary is 869,520 KES (6,000 USD). Value indicated is pre-tax. Below graph shows estimated Member Services Manager job salary compared to average salary in Kenya.
Comparison shows that a person working as Member Services Manager in Kenya earns on average:
1.24 times the average salary (or 124% of average salary).
Is Member Services Manager a well paid job?
Yes, our data shows that Member Services Manager is a well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Member Services Manager?
High salary for Member Services Manager would be somewhere between 1,183,747 KES and 1,560,394 KES. However this is an estimation based on Gaussian Distribution.How much can you save working as Member Services Manager in Kenya?
Living in Kenya the approximate monthly expenses are: 240 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 1,076,134 KES
Estimated Monthly Salary: 89,678 KES
Estimated Weekly Salary: 20,695 KES per week
Estimated Hourly Salary: 517 KES per hour
By working as Member Services Manager a person can save up to 331 USD per month or 3,976 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Kenya, see costs of living in Kenya.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Ethiopia, Somalia, South Sudan, Tanzania, Uganda.. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Member Services Manager
Ethiopia is 2,185 USD
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Kenya
(9,866,711 KES per year, pre-tax.)
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4. Neurosurgeon
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(7,676,980 KES per year, pre-tax.)
(7,545,448 KES per year, pre-tax.)
(7,519,239 KES per year, pre-tax.)
8. Urologist
(7,514,557 KES per year, pre-tax.)
9. Oncologist
(7,503,914 KES per year, pre-tax.)
(7,503,863 KES per year, pre-tax.)
Data as of 2025Random salary:
Forensic toxicologist (1,441,463 KES per year, pre-tax.)
Self storage manager (526,930 KES per year, pre-tax.)
Erp systems analyst (1,500,927 KES per year, pre-tax.)
Upper school science teacher (691,477 KES per year, pre-tax.)
Senior marketing analyst (1,438,583 KES per year, pre-tax.)
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