It Help Desk Lead salary in Kenya

Average Yearly Salary of It Help Desk Lead in Kenya is approximately 966,166 KES (6,072 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.

What does It Help Desk Lead do?

The occupation of an IT Help Desk Lead involves overseeing and managing a team of IT support technicians, ensuring the smooth operation of the help desk, and providing technical assistance to end-users. The IT Help Desk Lead is responsible for resolving complex technical issues, escalating problems as necessary, and maintaining documentation and knowledge base resources. They also play a crucial role in training and mentoring help desk staff, monitoring performance metrics, and implementing best practices to improve customer satisfaction.

Skills: IT Help Desk Lead, Technical Support, Team Management, Troubleshooting, Customer Service, Documentation
Job industry: Information technology

How much does It Help Desk Lead make?

Difference in salary year over year or average salary increase is approximately 4 %


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Salary comparison to National average

Is It Help Desk Lead a well paid job?

Yes, our data show that It Help Desk Lead is an averagely well paid job that still allows for some yearly savings. With years and experience the salary might increase even further, resulting in higher satisfaction.

What is considered a high salary for It Help Desk Lead?

High salary for It Help Desk Lead would be somewhere between 1,062,783 KES and 1,400,941 KES. However this is an estimation based on Gaussian Distribution.

How much can you save working as It Help Desk Lead in Kenya?

Living in Kenya the approximate monthly expenses are: 240 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.

Estimated Yearly Salary: 966,166 KES
Estimated Monthly Salary: 80,514 KES
Estimated Weekly Salary: 18,580 KES per week
Estimated Hourly Salary: 465 KES per hour
By working as It Help Desk Lead a person can save up to 266 USD per month or 3,192 USD yearly. Values are pre-tax.

NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.

For more information regarding expenses in Kenya, see costs of living in Kenya.

Salary comparison to region and neighbouring coutries

Country's neighbours are: Ethiopia, Somalia, South Sudan, Tanzania, Uganda..
To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).

Estimated Yearly Salary for It Help Desk Lead

Last revision of data: 2025-01-04

Salary increase per years of experience

Based on data available the salary increase per years of experience is as following

0 years (beginner) equals base salary

1 to 5 years of experience yields +12% salary increase

6 to 10 years of experience yields +25% salary increase

11 to 15 years of experience yields +16% salary increase

16 to 25 years of experience yields +9% salary increase

more than 25 years of experience yields +10% salary increase

NOTE: Details based on limited set of data. Percentages may vary. The salary increase over years of experience can vary widely based on factors such as job industry, job role, location, company size, and individual performance. To gain even larger increase in salary one is advised to switch jobs and / or employer.

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Data as of 2025

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