Help Desk Technician salary in Kenya

Average Yearly Salary of Help Desk Technician in Kenya is approximately 661,784 KES (4,203 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.

What does Help Desk Technician do?

A help desk technician is responsible for providing technical assistance and support to end-users who are experiencing computer hardware or software problems. They diagnose and troubleshoot issues, communicate with customers to understand the problem, and guide them through the resolution process. Help desk technicians may assist with setting up new equipment, installing software, and configuring networks. They also document and track customer issues and resolutions in a help desk ticketing system.

Skills: help desk technician, technical support, troubleshooting, customer service, computer hardware, software support
Job industry: Information technology

How much does Help Desk Technician make?

Difference in salary year over year or average salary increase is approximately 3 %


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Salary comparison to National average

Is Help Desk Technician a well paid job?

No, our data shows that Help Desk Technician is typically not a well-paid job. The salary varies based on experience. Meaning that even though Help Desk Technician might be a low paying job, with experience the salary might increase to satisfactory levels.

What is considered a high salary for Help Desk Technician?

High salary for Help Desk Technician would be somewhere between 727,962 KES and 959,587 KES. However this is an estimation based on Gaussian Distribution.

How much can you save working as Help Desk Technician in Kenya?

Living in Kenya the approximate monthly expenses are: 240 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.

Estimated Yearly Salary: 661,784 KES
Estimated Monthly Salary: 55,149 KES
Estimated Weekly Salary: 12,727 KES per week
Estimated Hourly Salary: 318 KES per hour
By working as Help Desk Technician a person can save up to 110 USD per month or 1,323 USD yearly. Values are pre-tax.

NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.

For more information regarding expenses in Kenya, see costs of living in Kenya.

Salary comparison to region and neighbouring coutries

Country's neighbours are: Ethiopia, Somalia, South Sudan, Tanzania, Uganda..
To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).

Estimated Yearly Salary for Help Desk Technician

Last revision of data: 2025-01-04

Salary increase per years of experience

Based on data available the salary increase per years of experience is as following

0 years (beginner) equals base salary

1 to 5 years of experience yields +12% salary increase

6 to 10 years of experience yields +25% salary increase

11 to 15 years of experience yields +16% salary increase

16 to 25 years of experience yields +9% salary increase

more than 25 years of experience yields +10% salary increase

NOTE: Details based on limited set of data. Percentages may vary. The salary increase over years of experience can vary widely based on factors such as job industry, job role, location, company size, and individual performance. To gain even larger increase in salary one is advised to switch jobs and / or employer.

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Data as of 2025

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