Help Desk Team Leader salary in Kenya

Average Yearly Salary of Help Desk Team Leader in Kenya is approximately 1,034,187 KES (6,566 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.

What does Help Desk Team Leader do?

A help desk team leader is responsible for overseeing and managing a team of help desk technicians who provide technical support to users within an organization. They ensure that the team meets service level agreements, resolves technical issues efficiently, and provides excellent customer service. The team leader sets performance goals, assigns tasks, and provides guidance and training to team members. They also handle escalated customer complaints and collaborate with other departments to improve processes and systems. Additionally, they analyze help desk metrics, generate reports, and make recommendations for improvement. Excellent communication skills, problem-solving abilities, and technical knowledge are essential for this role.

Skills: Help Desk, Team Leader, Technical Support, Customer Service, Troubleshooting, Communication Skills
Job industry: Information technology

How much does Help Desk Team Leader make?

Difference in salary year over year or average salary increase is approximately 3 %


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Salary comparison to National average

Is Help Desk Team Leader a well paid job?

Yes, our data show that Help Desk Team Leader is an averagely well paid job that still allows for some yearly savings. With years and experience the salary might increase even further, resulting in higher satisfaction.

What is considered a high salary for Help Desk Team Leader?

High salary for Help Desk Team Leader would be somewhere between 1,137,606 KES and 1,499,571 KES. However this is an estimation based on Gaussian Distribution.

How much can you save working as Help Desk Team Leader in Kenya?

Living in Kenya the approximate monthly expenses are: 240 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.

Estimated Yearly Salary: 1,034,187 KES
Estimated Monthly Salary: 86,182 KES
Estimated Weekly Salary: 19,888 KES per week
Estimated Hourly Salary: 497 KES per hour
By working as Help Desk Team Leader a person can save up to 307 USD per month or 3,686 USD yearly. Values are pre-tax.

NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.

For more information regarding expenses in Kenya, see costs of living in Kenya.

Salary comparison to region and neighbouring coutries

Country's neighbours are: Ethiopia, Somalia, South Sudan, Tanzania, Uganda..
To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).

Estimated Yearly Salary for Help Desk Team Leader

Last revision of data: 2025-01-04

Salary increase per years of experience

Based on data available the salary increase per years of experience is as following

0 years (beginner) equals base salary

1 to 5 years of experience yields +12% salary increase

6 to 10 years of experience yields +25% salary increase

11 to 15 years of experience yields +16% salary increase

16 to 25 years of experience yields +9% salary increase

more than 25 years of experience yields +10% salary increase

NOTE: Details based on limited set of data. Percentages may vary. The salary increase over years of experience can vary widely based on factors such as job industry, job role, location, company size, and individual performance. To gain even larger increase in salary one is advised to switch jobs and / or employer.

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Data as of 2025

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