Customer Service Trainer Call Center salary in Kenya

Average Yearly Salary of Customer Service Trainer Call Center in Kenya is approximately 621,369 KES (3,913 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.

What does Customer Service Trainer Call Center do?

The occupation of a customer service trainer in a call center involves providing training and development to customer service representatives. Their main responsibility is to equip the representatives with the necessary skills and knowledge to effectively handle customer inquiries, complaints, and issues. They design and deliver training programs, conduct workshops, and provide ongoing coaching and feedback to ensure that representatives are delivering exceptional customer service. Customer service trainers also play a crucial role in monitoring and evaluating the performance of representatives, identifying areas for improvement, and implementing strategies to enhance overall customer satisfaction. They must stay updated on industry trends and best practices to continuously improve training methods and materials.

Skills: Customer service trainer, Call center trainer, Training and development, Customer service skills, Coaching and feedback, Customer satisfaction.
Job industry: Customer service

How much does Customer Service Trainer Call Center make?

Difference in salary year over year or average salary increase is approximately 4 %


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Salary comparison to National average

Is Customer Service Trainer Call Center a well paid job?

No, our data shows that Customer Service Trainer Call Center is typically not a well-paid job. The salary varies based on experience. Meaning that even though Customer Service Trainer Call Center might be a low paying job, with experience the salary might increase to satisfactory levels.

What is considered a high salary for Customer Service Trainer Call Center?

High salary for Customer Service Trainer Call Center would be somewhere between 683,506 KES and 900,985 KES. However this is an estimation based on Gaussian Distribution.

How much can you save working as Customer Service Trainer Call Center in Kenya?

Living in Kenya the approximate monthly expenses are: 240 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.

Estimated Yearly Salary: 621,369 KES
Estimated Monthly Salary: 51,781 KES
Estimated Weekly Salary: 11,949 KES per week
Estimated Hourly Salary: 299 KES per hour
By working as Customer Service Trainer Call Center a person can save up to 86 USD per month or 1,033 USD yearly. Values are pre-tax.

NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.

For more information regarding expenses in Kenya, see costs of living in Kenya.

Salary comparison to region and neighbouring coutries

Country's neighbours are: Ethiopia, Somalia, South Sudan, Tanzania, Uganda..
To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).

Estimated Yearly Salary for Customer Service Trainer Call Center

Last revision of data: 2025-01-04

Salary increase per years of experience

Based on data available the salary increase per years of experience is as following

0 years (beginner) equals base salary

1 to 5 years of experience yields +12% salary increase

6 to 10 years of experience yields +25% salary increase

11 to 15 years of experience yields +16% salary increase

16 to 25 years of experience yields +9% salary increase

more than 25 years of experience yields +10% salary increase

NOTE: Details based on limited set of data. Percentages may vary. The salary increase over years of experience can vary widely based on factors such as job industry, job role, location, company size, and individual performance. To gain even larger increase in salary one is advised to switch jobs and / or employer.

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Data as of 2025

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