Home > Salary > Kenya > Call Center Director
A Call Center Director is responsible for overseeing the operations and performance of a call center, ensuring that it achieves its goals and objectives. They manage a team of call center supervisors and agents, providing guidance, training, and support to ensure excellent customer service and efficient call handling. The director develops strategies to improve call center performance, implements quality assurance measures, and monitors key performance indicators (KPIs) to evaluate the effectiveness of the call center operations. They collaborate with other departments to address customer concerns and implement process improvements. Additionally, they analyze data and generate reports to identify trends, patterns, and areas for improvement. Overall, a Call Center Director plays a crucial role in ensuring customer satisfaction, meeting business targets, and driving continuous improvement in call center operations.
Estimated Yearly Salary: 1,800,913 KES
Estimated Monthly Salary: 150,076 KES
Estimated Weekly Salary: 34,633 KES per week
Estimated Hourly Salary: 866 KES per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 145,531 KES
Estimated Weekly Salary: 33,584 KES per week
Estimated Hourly Salary: 840 KES per hour
Last revision of data: 2024-01-07
Estimated Yearly Salary: 11,422 USD
Estimated Monthly Salary: 952 USD
Estimated Weekly Salary: 220 USD per week
Estimated Hourly Salary: 5 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 1,800,913 KES
Estimated Monthly Salary: 150,076 KES
Estimated Weekly Salary: 34,633 KES per week
Estimated Hourly Salary: 866 KES per hour
By working as Call Center Director a person can save up to 712 USD per month or 8,542 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Kenya, see costs of living in Kenya.
Estimated Yearly Salary for Call Center Director
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
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Call Center Director salary in Kenya
Average Yearly Salary of Call Center Director in Kenya is approximately 1,800,913 KES (11,422 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Call Center Director do?
A Call Center Director is responsible for overseeing the operations and performance of a call center, ensuring that it achieves its goals and objectives. They manage a team of call center supervisors and agents, providing guidance, training, and support to ensure excellent customer service and efficient call handling. The director develops strategies to improve call center performance, implements quality assurance measures, and monitors key performance indicators (KPIs) to evaluate the effectiveness of the call center operations. They collaborate with other departments to address customer concerns and implement process improvements. Additionally, they analyze data and generate reports to identify trends, patterns, and areas for improvement. Overall, a Call Center Director plays a crucial role in ensuring customer satisfaction, meeting business targets, and driving continuous improvement in call center operations.
Skills: Call Center Director, Customer Service, Operations Management, Team Leadership, Performance Analysis, Process Improvement.
Job industry: Customer service
Job industry: Customer service
How much does Call Center Director make?
Salary details
How much does Call Center Director make?Estimated Yearly Salary: 1,800,913 KES
Estimated Monthly Salary: 150,076 KES
Estimated Weekly Salary: 34,633 KES per week
Estimated Hourly Salary: 866 KES per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 1,746,374 KESEstimated Monthly Salary: 145,531 KES
Estimated Weekly Salary: 33,584 KES per week
Estimated Hourly Salary: 840 KES per hour
Last revision of data: 2024-01-07Call Center Director estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 11,422 USD
Estimated Monthly Salary: 952 USD
Estimated Weekly Salary: 220 USD per week
Estimated Hourly Salary: 5 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Salary comparison to National average
Kenya is a country located in East Africa. It has a diverse population of approximately 53 million people. The land area of Kenya is around 580,367 square kilometers, making it the 48th largest country in the world. It is bordered by Ethiopia to the north, Somalia to the northeast, Tanzania to the south, Uganda to the west, and South Sudan to the northwest.
Estimated national average yearly salary is 869,520 KES (6,000 USD). Value indicated is pre-tax. Below graph shows estimated Call Center Director job salary compared to average salary in Kenya.
Comparison shows that a person working as Call Center Director in Kenya earns on average:
2.07 times the average salary (or 207% of average salary).
Estimated national average yearly salary is 869,520 KES (6,000 USD). Value indicated is pre-tax. Below graph shows estimated Call Center Director job salary compared to average salary in Kenya.
Comparison shows that a person working as Call Center Director in Kenya earns on average:
2.07 times the average salary (or 207% of average salary).
Is Call Center Director a well paid job?
Yes, our data show that Call Center Director is a very well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Call Center Director?
High salary for Call Center Director would be somewhere between 1,981,004 KES and 2,611,324 KES. However this is an estimation based on Gaussian Distribution.How much can you save working as Call Center Director in Kenya?
Living in Kenya the approximate monthly expenses are: 240 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 1,800,913 KES
Estimated Monthly Salary: 150,076 KES
Estimated Weekly Salary: 34,633 KES per week
Estimated Hourly Salary: 866 KES per hour
By working as Call Center Director a person can save up to 712 USD per month or 8,542 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Kenya, see costs of living in Kenya.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Ethiopia, Somalia, South Sudan, Tanzania, Uganda.. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Call Center Director
Ethiopia is 3,665 USD
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Kenya
(9,866,711 KES per year, pre-tax.)
2. Cardiologist
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4. Neurosurgeon
(7,706,816 KES per year, pre-tax.)
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8. Urologist
(7,514,557 KES per year, pre-tax.)
9. Oncologist
(7,503,914 KES per year, pre-tax.)
(7,503,863 KES per year, pre-tax.)
Data as of 2025Random salary:
Production quality auditor (621,164 KES per year, pre-tax.)
Chief quality inspector (1,632,614 KES per year, pre-tax.)
Tire mounter (443,455 KES per year, pre-tax.)
Personnel security specialist (1,263,367 KES per year, pre-tax.)
Documentation engineer (1,198,588 KES per year, pre-tax.)
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