Bilingual Customer Service Representative salary in Kenya

Average Yearly Salary of Bilingual Customer Service Representative in Kenya is approximately 587,337 KES (3,731 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.

What does Bilingual Customer Service Representative do?

A bilingual customer service representative is responsible for assisting customers in multiple languages, typically English and another language. They serve as a bridge between the company and its diverse customer base, ensuring effective communication and understanding. Their main duties include answering inquiries, resolving complaints, providing product information, and processing orders or returns. Bilingual customer service representatives must possess excellent communication skills in both languages, as well as strong problem-solving abilities and empathy. They should be knowledgeable about the company's products or services and be able to handle high-stress situations with patience and professionalism. This role requires proficiency in written and verbal communication, multitasking, and the ability to work in a fast-paced environment. Overall, bilingual customer service representatives play a crucial role in maintaining customer satisfaction and fostering positive relationships between the company and its diverse clientele.

Skills: bilingual, customer service, communication, problem solving, multitasking, customer satisfaction
Job industry: Customer service

How much does Bilingual Customer Service Representative make?

Difference in salary year over year or average salary increase is approximately 3 %


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Salary comparison to National average

Is Bilingual Customer Service Representative a well paid job?

No, our data shows that Bilingual Customer Service Representative is typically not a well-paid job. The salary varies based on experience. Meaning that even though Bilingual Customer Service Representative might be a low paying job, with experience the salary might increase to satisfactory levels.

What is considered a high salary for Bilingual Customer Service Representative?

High salary for Bilingual Customer Service Representative would be somewhere between 646,071 KES and 851,639 KES. However this is an estimation based on Gaussian Distribution.

How much can you save working as Bilingual Customer Service Representative in Kenya?

Living in Kenya the approximate monthly expenses are: 240 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.

Estimated Yearly Salary: 587,337 KES
Estimated Monthly Salary: 48,945 KES
Estimated Weekly Salary: 11,295 KES per week
Estimated Hourly Salary: 282 KES per hour
By working as Bilingual Customer Service Representative a person can save up to 71 USD per month or 851 USD yearly. Values are pre-tax.

NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.

For more information regarding expenses in Kenya, see costs of living in Kenya.

Salary comparison to region and neighbouring coutries

Country's neighbours are: Ethiopia, Somalia, South Sudan, Tanzania, Uganda..
To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).

Estimated Yearly Salary for Bilingual Customer Service Representative

Last revision of data: 2025-01-04

Salary increase per years of experience

Based on data available the salary increase per years of experience is as following

0 years (beginner) equals base salary

1 to 5 years of experience yields +12% salary increase

6 to 10 years of experience yields +25% salary increase

11 to 15 years of experience yields +16% salary increase

16 to 25 years of experience yields +9% salary increase

more than 25 years of experience yields +10% salary increase

NOTE: Details based on limited set of data. Percentages may vary. The salary increase over years of experience can vary widely based on factors such as job industry, job role, location, company size, and individual performance. To gain even larger increase in salary one is advised to switch jobs and / or employer.

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Data as of 2025

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