Home > Salary > Jordan > Help Desk Team Leader
A help desk team leader is responsible for overseeing and managing a team of help desk technicians who provide technical support to users within an organization. They ensure that the team meets service level agreements, resolves technical issues efficiently, and provides excellent customer service. The team leader sets performance goals, assigns tasks, and provides guidance and training to team members. They also handle escalated customer complaints and collaborate with other departments to improve processes and systems. Additionally, they analyze help desk metrics, generate reports, and make recommendations for improvement. Excellent communication skills, problem-solving abilities, and technical knowledge are essential for this role.
Estimated Yearly Salary: 10,398 JOD
Estimated Monthly Salary: 867 JOD
Estimated Weekly Salary: 200 JOD per week
Estimated Hourly Salary: 5 JOD per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 837 JOD
Estimated Weekly Salary: 193 JOD per week
Estimated Hourly Salary: 5 JOD per hour
Last revision of data: 2024-01-09
Estimated Yearly Salary: 10,368 USD
Estimated Monthly Salary: 864 USD
Estimated Weekly Salary: 199 USD per week
Estimated Hourly Salary: 5 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 10,398 JOD
Estimated Monthly Salary: 867 JOD
Estimated Weekly Salary: 200 JOD per week
Estimated Hourly Salary: 5 JOD per hour
By working as Help Desk Team Leader a person can save up to 484 USD per month or 5,808 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Jordan, see costs of living in Jordan.
Estimated Yearly Salary for Help Desk Team Leader
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
Trainer employee human resources (hr) (5,695 JOD per year, pre-tax.)
Billing coordinator (4,452 JOD per year, pre-tax.)
Barrister (27,872 JOD per year, pre-tax.)
Risk management manager (18,669 JOD per year, pre-tax.)
Criminal profiler (6,003 JOD per year, pre-tax.)
Help Desk Team Leader salary in Jordan
Average Yearly Salary of Help Desk Team Leader in Jordan is approximately 10,398 JOD (10,368 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Help Desk Team Leader do?
A help desk team leader is responsible for overseeing and managing a team of help desk technicians who provide technical support to users within an organization. They ensure that the team meets service level agreements, resolves technical issues efficiently, and provides excellent customer service. The team leader sets performance goals, assigns tasks, and provides guidance and training to team members. They also handle escalated customer complaints and collaborate with other departments to improve processes and systems. Additionally, they analyze help desk metrics, generate reports, and make recommendations for improvement. Excellent communication skills, problem-solving abilities, and technical knowledge are essential for this role.
Skills: Help Desk, Team Leader, Technical Support, Customer Service, Troubleshooting, Communication Skills
Job industry: Information technology
Job industry: Information technology
How much does Help Desk Team Leader make?
Salary details
How much does Help Desk Team Leader make?Estimated Yearly Salary: 10,398 JOD
Estimated Monthly Salary: 867 JOD
Estimated Weekly Salary: 200 JOD per week
Estimated Hourly Salary: 5 JOD per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 10,044 JODEstimated Monthly Salary: 837 JOD
Estimated Weekly Salary: 193 JOD per week
Estimated Hourly Salary: 5 JOD per hour
Last revision of data: 2024-01-09Help Desk Team Leader estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 10,368 USD
Estimated Monthly Salary: 864 USD
Estimated Weekly Salary: 199 USD per week
Estimated Hourly Salary: 5 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
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Country:
Salary comparison to National average
Jordan is a country located in the Middle East, bordered by Saudi Arabia to the south and east, Iraq to the northeast, Syria to the north, and Israel and Palestine to the west. With a population of approximately 10 million people, Jordan is considered a relatively small country in terms of population size. The land area of Jordan spans around 89,342 square kilometers, making it a moderately sized nation.
Estimated national average yearly salary is 6,745 JOD (9,500 USD). Value indicated is pre-tax. Below graph shows estimated Help Desk Team Leader job salary compared to average salary in Jordan.
Comparison shows that a person working as Help Desk Team Leader in Jordan earns on average:
1.54 times the average salary (or 154% of average salary).
Estimated national average yearly salary is 6,745 JOD (9,500 USD). Value indicated is pre-tax. Below graph shows estimated Help Desk Team Leader job salary compared to average salary in Jordan.
Comparison shows that a person working as Help Desk Team Leader in Jordan earns on average:
1.54 times the average salary (or 154% of average salary).
Is Help Desk Team Leader a well paid job?
Yes, our data shows that Help Desk Team Leader is a well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Help Desk Team Leader?
High salary for Help Desk Team Leader would be somewhere between 11,438 JOD and 15,077 JOD. However this is an estimation based on Gaussian Distribution.How much can you save working as Help Desk Team Leader in Jordan?
Living in Jordan the approximate monthly expenses are: 380 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 10,398 JOD
Estimated Monthly Salary: 867 JOD
Estimated Weekly Salary: 200 JOD per week
Estimated Hourly Salary: 5 JOD per hour
By working as Help Desk Team Leader a person can save up to 484 USD per month or 5,808 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Jordan, see costs of living in Jordan.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Israel, Saudi Arabia, Iraq, Syria. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Help Desk Team Leader
Israel is 60,014 USD
Saudi Arabia is 30,307 USD
Iraq is 6,559 USD
Syria is 4,004 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Jordan
(99,212 JOD per year, pre-tax.)
2. Cardiologist
(82,271 JOD per year, pre-tax.)
(79,706 JOD per year, pre-tax.)
4. Neurosurgeon
(77,036 JOD per year, pre-tax.)
(76,946 JOD per year, pre-tax.)
(75,615 JOD per year, pre-tax.)
7. Oncologist
(75,451 JOD per year, pre-tax.)
(75,426 JOD per year, pre-tax.)
(75,383 JOD per year, pre-tax.)
10. Urologist
(75,157 JOD per year, pre-tax.)
Data as of 2025Random salary:
Trainer employee human resources (hr) (5,695 JOD per year, pre-tax.)
Billing coordinator (4,452 JOD per year, pre-tax.)
Barrister (27,872 JOD per year, pre-tax.)
Risk management manager (18,669 JOD per year, pre-tax.)
Criminal profiler (6,003 JOD per year, pre-tax.)
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