Home > Salary > Japan > Customer Service Engineer
A customer service engineer is responsible for providing technical support and assistance to customers regarding the installation, operation, and maintenance of products or services. They are the primary point of contact for troubleshooting and resolving any issues that customers may encounter. This role requires a strong understanding of the product or service, excellent communication skills, and the ability to work well under pressure.
The main responsibilities of a customer service engineer include diagnosing and troubleshooting problems, providing step-by-step instructions for issue resolution, documenting customer interactions and solutions, coordinating with other departments for escalated issues, and ensuring customer satisfaction. They may also be involved in product testing, training customers on product usage, and providing feedback to improve product functionality.
Estimated Yearly Salary: 8,416,426 JPY
Estimated Monthly Salary: 701,369 JPY
Estimated Weekly Salary: 161,854 JPY per week
Estimated Hourly Salary: 4,046 JPY per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 676,779 JPY
Estimated Weekly Salary: 156,180 JPY per week
Estimated Hourly Salary: 3,904 JPY per hour
Last revision of data: 2024-01-02
Estimated Yearly Salary: 54,774 USD
Estimated Monthly Salary: 4,565 USD
Estimated Weekly Salary: 1,053 USD per week
Estimated Hourly Salary: 26 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 8,416,426 JPY
Estimated Monthly Salary: 701,369 JPY
Estimated Weekly Salary: 161,854 JPY per week
Estimated Hourly Salary: 4,046 JPY per hour
By working as Customer Service Engineer a person can save up to 2,867 USD per month or 34,403 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Japan, see costs of living in Japan.
Estimated Yearly Salary for Customer Service Engineer
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
Human resources advisor (7,078,667 JPY per year, pre-tax.)
Powerline technician (8,861,654 JPY per year, pre-tax.)
Church administrator (3,604,398 JPY per year, pre-tax.)
Machinist set up operator (4,379,164 JPY per year, pre-tax.)
Employee training manager (6,538,851 JPY per year, pre-tax.)
Customer Service Engineer salary in Japan
Average Yearly Salary of Customer Service Engineer in Japan is approximately 8,416,426 JPY (54,774 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Customer Service Engineer do?
A customer service engineer is responsible for providing technical support and assistance to customers regarding the installation, operation, and maintenance of products or services. They are the primary point of contact for troubleshooting and resolving any issues that customers may encounter. This role requires a strong understanding of the product or service, excellent communication skills, and the ability to work well under pressure.
The main responsibilities of a customer service engineer include diagnosing and troubleshooting problems, providing step-by-step instructions for issue resolution, documenting customer interactions and solutions, coordinating with other departments for escalated issues, and ensuring customer satisfaction. They may also be involved in product testing, training customers on product usage, and providing feedback to improve product functionality.
Skills: Customer Service Engineer, Technical Support, Troubleshooting, Problem Resolution, Communication Skills, Product Knowledge
Job industry: Customer service
Job industry: Customer service
How much does Customer Service Engineer make?
Salary details
How much does Customer Service Engineer make?Estimated Yearly Salary: 8,416,426 JPY
Estimated Monthly Salary: 701,369 JPY
Estimated Weekly Salary: 161,854 JPY per week
Estimated Hourly Salary: 4,046 JPY per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 8,121,344 JPYEstimated Monthly Salary: 676,779 JPY
Estimated Weekly Salary: 156,180 JPY per week
Estimated Hourly Salary: 3,904 JPY per hour
Last revision of data: 2024-01-02Customer Service Engineer estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 54,774 USD
Estimated Monthly Salary: 4,565 USD
Estimated Weekly Salary: 1,053 USD per week
Estimated Hourly Salary: 26 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Japan, located in East Asia, is an island country consisting of four main islands: Honshu, Hokkaido, Kyushu, and Shikoku. With a population of approximately 126 million people, it is the 11th most populous country globally. Japan has a land area of around 377,975 square kilometers, making it comparable in size to Germany or Montana in the United States.
Estimated national average yearly salary is 5,998,894 JPY (42,440 USD). Value indicated is pre-tax. Below graph shows estimated Customer Service Engineer job salary compared to average salary in Japan.
Comparison shows that a person working as Customer Service Engineer in Japan earns on average:
1.4 times the average salary (or 140% of average salary).
Estimated national average yearly salary is 5,998,894 JPY (42,440 USD). Value indicated is pre-tax. Below graph shows estimated Customer Service Engineer job salary compared to average salary in Japan.
Comparison shows that a person working as Customer Service Engineer in Japan earns on average:
1.4 times the average salary (or 140% of average salary).
Is Customer Service Engineer a well paid job?
Yes, our data shows that Customer Service Engineer is a well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Customer Service Engineer?
High salary for Customer Service Engineer would be somewhere between 9,258,069 JPY and 12,203,818 JPY. However this is an estimation based on Gaussian Distribution.How much can you save working as Customer Service Engineer in Japan?
Living in Japan the approximate monthly expenses are: 1,698 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 8,416,426 JPY
Estimated Monthly Salary: 701,369 JPY
Estimated Weekly Salary: 161,854 JPY per week
Estimated Hourly Salary: 4,046 JPY per hour
By working as Customer Service Engineer a person can save up to 2,867 USD per month or 34,403 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Japan, see costs of living in Japan.
Salary comparison to region and neighbouring coutries
Country's neighbours are: China, South Korea, North Korea, Russia. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Customer Service Engineer
China is 16,488 USD
Russia is 16,496 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Japan
(68,080,344 JPY per year, pre-tax.)
2. Cardiologist
(56,976,427 JPY per year, pre-tax.)
(54,917,308 JPY per year, pre-tax.)
(53,051,048 JPY per year, pre-tax.)
5. Neurosurgeon
(53,032,036 JPY per year, pre-tax.)
(52,007,323 JPY per year, pre-tax.)
7. Urologist
(51,979,186 JPY per year, pre-tax.)
(51,888,641 JPY per year, pre-tax.)
9. Oncologist
(51,874,052 JPY per year, pre-tax.)
(51,756,180 JPY per year, pre-tax.)
Data as of 2025Random salary:
Human resources advisor (7,078,667 JPY per year, pre-tax.)
Powerline technician (8,861,654 JPY per year, pre-tax.)
Church administrator (3,604,398 JPY per year, pre-tax.)
Machinist set up operator (4,379,164 JPY per year, pre-tax.)
Employee training manager (6,538,851 JPY per year, pre-tax.)
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