Home > Salary > Israel > Quality Assurance Analyst Call Centers
A Quality Assurance Analyst in a call center is responsible for monitoring and evaluating the quality of customer interactions, ensuring that agents adhere to company policies and procedures, and providing feedback to improve performance. They review recorded calls, chat transcripts, and email communications to assess agent performance, accuracy, and adherence to scripts and protocols. The QA Analyst also identifies training needs and designs and delivers training programs to enhance agent skills and knowledge. They may collaborate with supervisors and managers to develop and implement quality improvement initiatives and track key performance indicators. The role requires strong analytical and communication skills to provide detailed reports and recommendations to management. Additionally, the QA Analyst stays updated on industry best practices and emerging trends to ensure the call center operates at the highest level of customer service.
Estimated Yearly Salary: 153,210 ILS
Estimated Monthly Salary: 12,768 ILS
Estimated Weekly Salary: 2,946 ILS per week
Estimated Hourly Salary: 74 ILS per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 12,311 ILS
Estimated Weekly Salary: 2,841 ILS per week
Estimated Hourly Salary: 71 ILS per hour
Last revision of data: 2024-01-08
Estimated Yearly Salary: 38,220 USD
Estimated Monthly Salary: 3,185 USD
Estimated Weekly Salary: 735 USD per week
Estimated Hourly Salary: 18 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 153,210 ILS
Estimated Monthly Salary: 12,768 ILS
Estimated Weekly Salary: 2,946 ILS per week
Estimated Hourly Salary: 74 ILS per hour
By working as Quality Assurance Analyst Call Centers a person can save up to 999 USD per month or 11,988 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Israel, see costs of living in Israel.
Estimated Yearly Salary for Quality Assurance Analyst Call Centers
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
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Ambulance dispatcher (181,088 ILS per year, pre-tax.)
Prosthodontist (554,399 ILS per year, pre-tax.)
Quality Assurance Analyst Call Centers salary in Israel
Average Yearly Salary of Quality Assurance Analyst Call Centers in Israel is approximately 153,210 ILS (38,220 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Quality Assurance Analyst Call Centers do?
A Quality Assurance Analyst in a call center is responsible for monitoring and evaluating the quality of customer interactions, ensuring that agents adhere to company policies and procedures, and providing feedback to improve performance. They review recorded calls, chat transcripts, and email communications to assess agent performance, accuracy, and adherence to scripts and protocols. The QA Analyst also identifies training needs and designs and delivers training programs to enhance agent skills and knowledge. They may collaborate with supervisors and managers to develop and implement quality improvement initiatives and track key performance indicators. The role requires strong analytical and communication skills to provide detailed reports and recommendations to management. Additionally, the QA Analyst stays updated on industry best practices and emerging trends to ensure the call center operates at the highest level of customer service.
Skills: Quality Assurance, Call Center, Customer Service, Performance Evaluation, Training and Development, Process Improvement
Job industry: Customer service
Job industry: Customer service
How much does Quality Assurance Analyst Call Centers make?
Salary details
How much does Quality Assurance Analyst Call Centers make?Estimated Yearly Salary: 153,210 ILS
Estimated Monthly Salary: 12,768 ILS
Estimated Weekly Salary: 2,946 ILS per week
Estimated Hourly Salary: 74 ILS per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 147,728 ILSEstimated Monthly Salary: 12,311 ILS
Estimated Weekly Salary: 2,841 ILS per week
Estimated Hourly Salary: 71 ILS per hour
Last revision of data: 2024-01-08Quality Assurance Analyst Call Centers estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 38,220 USD
Estimated Monthly Salary: 3,185 USD
Estimated Weekly Salary: 735 USD per week
Estimated Hourly Salary: 18 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Israel is a country located in the Middle East, bordered by Lebanon to the north, Syria to the northeast, Jordan to the east, and Egypt to the southwest. It has a diverse population of approximately 9 million people. The country covers an area of around 22,145 square kilometers (8,550 square miles). Israel is known for its rich history, cultural heritage, and religious significance.
Estimated national average yearly salary is 193,057 ILS (54,650 USD). Value indicated is pre-tax. Below graph shows estimated Quality Assurance Analyst Call Centers job salary compared to average salary in Israel.
Comparison shows that a person working as Quality Assurance Analyst Call Centers in Israel earns on average:
0.79 times the average salary (or 79% of average salary).
Estimated national average yearly salary is 193,057 ILS (54,650 USD). Value indicated is pre-tax. Below graph shows estimated Quality Assurance Analyst Call Centers job salary compared to average salary in Israel.
Comparison shows that a person working as Quality Assurance Analyst Call Centers in Israel earns on average:
0.79 times the average salary (or 79% of average salary).
Is Quality Assurance Analyst Call Centers a well paid job?
No, our data shows that Quality Assurance Analyst Call Centers is typically not a well-paid job. The salary varies based on experience. Meaning that even though Quality Assurance Analyst Call Centers might be a low paying job, with experience the salary might increase to satisfactory levels.What is considered a high salary for Quality Assurance Analyst Call Centers?
High salary for Quality Assurance Analyst Call Centers would be somewhere between 168,531 ILS and 222,155 ILS. However this is an estimation based on Gaussian Distribution.How much can you save working as Quality Assurance Analyst Call Centers in Israel?
Living in Israel the approximate monthly expenses are: 2,186 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 153,210 ILS
Estimated Monthly Salary: 12,768 ILS
Estimated Weekly Salary: 2,946 ILS per week
Estimated Hourly Salary: 74 ILS per hour
By working as Quality Assurance Analyst Call Centers a person can save up to 999 USD per month or 11,988 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Israel, see costs of living in Israel.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Lebanon, Syria, Jordan, Egypt. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Quality Assurance Analyst Call Centers
Lebanon is 5,812 USD
Syria is 2,557 USD
Jordan is 6,635 USD
Egypt is 2,861 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Israel
(2,288,508 ILS per year, pre-tax.)
2. Cardiologist
(1,903,781 ILS per year, pre-tax.)
(1,831,869 ILS per year, pre-tax.)
4. Neurosurgeon
(1,783,011 ILS per year, pre-tax.)
(1,778,623 ILS per year, pre-tax.)
(1,740,307 ILS per year, pre-tax.)
7. Urologist
(1,734,638 ILS per year, pre-tax.)
(1,730,943 ILS per year, pre-tax.)
9. Oncologist
(1,729,727 ILS per year, pre-tax.)
(1,729,273 ILS per year, pre-tax.)
Data as of 2025Random salary:
State tested nurses aide (stna) (108,474 ILS per year, pre-tax.)
Global product manager (362,946 ILS per year, pre-tax.)
Compliance officer (213,229 ILS per year, pre-tax.)
Ambulance dispatcher (181,088 ILS per year, pre-tax.)
Prosthodontist (554,399 ILS per year, pre-tax.)
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