Home > Salary > Indonesia > Quality Assurance Supervisor Call Centers
A Quality Assurance Supervisor in call centers is responsible for ensuring that the customer service representatives deliver high-quality service and adhere to company standards. They monitor and evaluate customer interactions, such as phone calls, chats, and emails, to assess the representatives' performance. The supervisor provides feedback and coaching to improve their communication skills, product knowledge, and adherence to policies and procedures. They also analyze data and generate reports to identify trends, areas of improvement, and training needs. Additionally, they collaborate with other departments to implement quality initiatives and maintain a culture of continuous improvement. This role requires strong analytical skills, attention to detail, excellent communication skills, and the ability to work well under pressure.
Estimated Yearly Salary: 155,984,832 IDR
Estimated Monthly Salary: 12,998,736 IDR
Estimated Weekly Salary: 2,999,708 IDR per week
Estimated Hourly Salary: 74,993 IDR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 12,536,878 IDR
Estimated Weekly Salary: 2,893,126 IDR per week
Estimated Hourly Salary: 72,328 IDR per hour
Last revision of data: 2024-01-09
Estimated Yearly Salary: 9,439 USD
Estimated Monthly Salary: 787 USD
Estimated Weekly Salary: 182 USD per week
Estimated Hourly Salary: 5 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 155,984,832 IDR
Estimated Monthly Salary: 12,998,736 IDR
Estimated Weekly Salary: 2,999,708 IDR per week
Estimated Hourly Salary: 74,993 IDR per hour
By working as Quality Assurance Supervisor Call Centers a person can save up to 363 USD per month or 4,361 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Indonesia, see costs of living in Indonesia.
Estimated Yearly Salary for Quality Assurance Supervisor Call Centers
East Timor is 40,000 USD 324%
Details on Quality Assurance Supervisor Call Centers salary in East Timor Last revision of data: 2025-01-04
Data as of 2025
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Early childhood assistant director (72,233,770 IDR per year, pre-tax.)
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Quality Assurance Supervisor Call Centers salary in Indonesia
Average Yearly Salary of Quality Assurance Supervisor Call Centers in Indonesia is approximately 155,984,832 IDR (9,439 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Quality Assurance Supervisor Call Centers do?
A Quality Assurance Supervisor in call centers is responsible for ensuring that the customer service representatives deliver high-quality service and adhere to company standards. They monitor and evaluate customer interactions, such as phone calls, chats, and emails, to assess the representatives' performance. The supervisor provides feedback and coaching to improve their communication skills, product knowledge, and adherence to policies and procedures. They also analyze data and generate reports to identify trends, areas of improvement, and training needs. Additionally, they collaborate with other departments to implement quality initiatives and maintain a culture of continuous improvement. This role requires strong analytical skills, attention to detail, excellent communication skills, and the ability to work well under pressure.
Skills: Quality Assurance Supervisor, Call Center Supervisor, Customer Service, Performance Evaluation, Coaching and Feedback, Continuous Improvement
Job industry: Customer service
Job industry: Customer service
How much does Quality Assurance Supervisor Call Centers make?
Salary details
How much does Quality Assurance Supervisor Call Centers make?Estimated Yearly Salary: 155,984,832 IDR
Estimated Monthly Salary: 12,998,736 IDR
Estimated Weekly Salary: 2,999,708 IDR per week
Estimated Hourly Salary: 74,993 IDR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 150,442,540 IDREstimated Monthly Salary: 12,536,878 IDR
Estimated Weekly Salary: 2,893,126 IDR per week
Estimated Hourly Salary: 72,328 IDR per hour
Last revision of data: 2024-01-09Quality Assurance Supervisor Call Centers estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 9,439 USD
Estimated Monthly Salary: 787 USD
Estimated Weekly Salary: 182 USD per week
Estimated Hourly Salary: 5 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
Please type in your occupation and select desired country to see latest trends in salaries.
Country:
Salary comparison to National average
Indonesia, located in Southeast Asia, is the world's largest archipelago consisting of more than 17,000 islands. With a population of over 270 million people, it is the fourth most populous country globally. The nation spans approximately 1.9 million square kilometers, making it the 14th largest country by land area.
Estimated national average yearly salary is 160,287,000 IDR (10,580 USD). Value indicated is pre-tax. Below graph shows estimated Quality Assurance Supervisor Call Centers job salary compared to average salary in Indonesia.
Comparison shows that a person working as Quality Assurance Supervisor Call Centers in Indonesia earns on average:
0.97 times the average salary (or 97% of average salary).
Estimated national average yearly salary is 160,287,000 IDR (10,580 USD). Value indicated is pre-tax. Below graph shows estimated Quality Assurance Supervisor Call Centers job salary compared to average salary in Indonesia.
Comparison shows that a person working as Quality Assurance Supervisor Call Centers in Indonesia earns on average:
0.97 times the average salary (or 97% of average salary).
Is Quality Assurance Supervisor Call Centers a well paid job?
Yes, our data show that Quality Assurance Supervisor Call Centers is an averagely well paid job that still allows for some yearly savings. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Quality Assurance Supervisor Call Centers?
High salary for Quality Assurance Supervisor Call Centers would be somewhere between 171,583,315 IDR and 226,178,006 IDR. However this is an estimation based on Gaussian Distribution.How much can you save working as Quality Assurance Supervisor Call Centers in Indonesia?
Living in Indonesia the approximate monthly expenses are: 423 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 155,984,832 IDR
Estimated Monthly Salary: 12,998,736 IDR
Estimated Weekly Salary: 2,999,708 IDR per week
Estimated Hourly Salary: 74,993 IDR per hour
By working as Quality Assurance Supervisor Call Centers a person can save up to 363 USD per month or 4,361 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Indonesia, see costs of living in Indonesia.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Malaysia, Papua New Guinea, East Timor. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Quality Assurance Supervisor Call Centers
Malaysia is 15,818 USDEast Timor is 40,000 USD 324%Details on Quality Assurance Supervisor Call Centers salary in East Timor
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Indonesia
(1,825,698,192 IDR per year, pre-tax.)
2. Cardiologist
(1,516,604,457 IDR per year, pre-tax.)
(1,461,048,780 IDR per year, pre-tax.)
4. Neurosurgeon
(1,421,992,567 IDR per year, pre-tax.)
(1,415,761,811 IDR per year, pre-tax.)
(1,390,462,773 IDR per year, pre-tax.)
(1,387,366,201 IDR per year, pre-tax.)
(1,385,685,106 IDR per year, pre-tax.)
9. Oncologist
(1,385,109,120 IDR per year, pre-tax.)
10. Plastic surgeon
(1,383,933,123 IDR per year, pre-tax.)
Data as of 2025Random salary:
Client support analyst (176,940,899 IDR per year, pre-tax.)
Computer numerically controlled (cnc), programmer (171,781,484 IDR per year, pre-tax.)
Early childhood assistant director (72,233,770 IDR per year, pre-tax.)
Media intern (76,179,082 IDR per year, pre-tax.)
Administration clerk (88,157,850 IDR per year, pre-tax.)
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Please note:This website offers salary estimates for educational purposes exclusively.
This website compiles salary data for educational purposes only. While we strive to deliver accurate figures, we cannot warrant their absolute precision. Users are strongly advised to check with additional databases before finalizing financial plans. Salary figures vary based on multiple conditions, such as location, job role, and individual qualifications. We do not offer any claims as to the validity of the provided information. Your use of this site indicates agreement of this disclaimer.
This website aggregates salary data for reference purposes exclusively. While we endeavor to present accurate estimates, we cannot warrant their absolute precision. Users are highly encouraged to check with other databases before finalizing career-related decisions. Salary figures fluctuate based on several factors, such as location, job role, and individual qualifications. We do not offer any guarantees as to the correctness of the provided data. Your use of this site indicates acceptance of this notice.