Home > Salary > Indonesia > Escalation Engineer
An escalation engineer is a technical professional who specializes in resolving complex and critical issues that arise in software, hardware, or network systems. They work closely with customers, support teams, and developers to investigate, troubleshoot, and resolve escalated problems. This role requires strong analytical skills, deep technical knowledge, and the ability to think critically under pressure.
Escalation engineers are responsible for analyzing logs, performing root cause analysis, and providing timely and effective solutions to ensure customer satisfaction. They often collaborate with cross-functional teams to develop and implement processes and tools that can prevent future escalations. Additionally, they may be involved in documenting and sharing knowledge with support teams and customers.
Estimated Yearly Salary: 306,862,303 IDR
Estimated Monthly Salary: 25,571,859 IDR
Estimated Weekly Salary: 5,901,198 IDR per week
Estimated Hourly Salary: 147,530 IDR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 24,757,238 IDR
Estimated Weekly Salary: 5,713,209 IDR per week
Estimated Hourly Salary: 142,830 IDR per hour
Last revision of data: 2024-01-02
Estimated Yearly Salary: 18,685 USD
Estimated Monthly Salary: 1,557 USD
Estimated Weekly Salary: 359 USD per week
Estimated Hourly Salary: 9 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 306,862,303 IDR
Estimated Monthly Salary: 25,571,859 IDR
Estimated Weekly Salary: 5,901,198 IDR per week
Estimated Hourly Salary: 147,530 IDR per hour
By working as Escalation Engineer a person can save up to 1,134 USD per month or 13,607 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Indonesia, see costs of living in Indonesia.
Estimated Yearly Salary for Escalation Engineer
Last revision of data: 2025-01-04
Data as of 2025
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Escalation Engineer salary in Indonesia
Average Yearly Salary of Escalation Engineer in Indonesia is approximately 306,862,303 IDR (18,685 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Escalation Engineer do?
An escalation engineer is a technical professional who specializes in resolving complex and critical issues that arise in software, hardware, or network systems. They work closely with customers, support teams, and developers to investigate, troubleshoot, and resolve escalated problems. This role requires strong analytical skills, deep technical knowledge, and the ability to think critically under pressure.
Escalation engineers are responsible for analyzing logs, performing root cause analysis, and providing timely and effective solutions to ensure customer satisfaction. They often collaborate with cross-functional teams to develop and implement processes and tools that can prevent future escalations. Additionally, they may be involved in documenting and sharing knowledge with support teams and customers.
Skills: Escalation engineer, Technical support, Troubleshooting, Root cause analysis, Customer satisfaction, Problem resolution
Job industry: Technology
Job industry: Technology
How much does Escalation Engineer make?
Salary details
How much does Escalation Engineer make?Estimated Yearly Salary: 306,862,303 IDR
Estimated Monthly Salary: 25,571,859 IDR
Estimated Weekly Salary: 5,901,198 IDR per week
Estimated Hourly Salary: 147,530 IDR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 297,086,860 IDREstimated Monthly Salary: 24,757,238 IDR
Estimated Weekly Salary: 5,713,209 IDR per week
Estimated Hourly Salary: 142,830 IDR per hour
Last revision of data: 2024-01-02Escalation Engineer estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 18,685 USD
Estimated Monthly Salary: 1,557 USD
Estimated Weekly Salary: 359 USD per week
Estimated Hourly Salary: 9 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Salary comparison to National average
Indonesia, located in Southeast Asia, is the world's largest archipelago consisting of more than 17,000 islands. With a population of over 270 million people, it is the fourth most populous country globally. The nation spans approximately 1.9 million square kilometers, making it the 14th largest country by land area.
Estimated national average yearly salary is 160,287,000 IDR (10,580 USD). Value indicated is pre-tax. Below graph shows estimated Escalation Engineer job salary compared to average salary in Indonesia.
Comparison shows that a person working as Escalation Engineer in Indonesia earns on average:
1.91 times the average salary (or 191% of average salary).
Estimated national average yearly salary is 160,287,000 IDR (10,580 USD). Value indicated is pre-tax. Below graph shows estimated Escalation Engineer job salary compared to average salary in Indonesia.
Comparison shows that a person working as Escalation Engineer in Indonesia earns on average:
1.91 times the average salary (or 191% of average salary).
Is Escalation Engineer a well paid job?
Yes, our data shows that Escalation Engineer is a well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Escalation Engineer?
High salary for Escalation Engineer would be somewhere between 337,548,533 IDR and 444,950,339 IDR. However this is an estimation based on Gaussian Distribution.How much can you save working as Escalation Engineer in Indonesia?
Living in Indonesia the approximate monthly expenses are: 423 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 306,862,303 IDR
Estimated Monthly Salary: 25,571,859 IDR
Estimated Weekly Salary: 5,901,198 IDR per week
Estimated Hourly Salary: 147,530 IDR per hour
By working as Escalation Engineer a person can save up to 1,134 USD per month or 13,607 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Indonesia, see costs of living in Indonesia.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Malaysia, Papua New Guinea, East Timor. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Escalation Engineer
Malaysia is 31,351 USD
East Timor is 78,960 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Indonesia
(1,825,698,192 IDR per year, pre-tax.)
2. Cardiologist
(1,516,604,457 IDR per year, pre-tax.)
(1,461,048,780 IDR per year, pre-tax.)
4. Neurosurgeon
(1,421,992,567 IDR per year, pre-tax.)
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(1,390,462,773 IDR per year, pre-tax.)
(1,387,366,201 IDR per year, pre-tax.)
(1,385,685,106 IDR per year, pre-tax.)
9. Oncologist
(1,385,109,120 IDR per year, pre-tax.)
10. Plastic surgeon
(1,383,933,123 IDR per year, pre-tax.)
Data as of 2025Random salary:
Sterile processing technologist (93,478,209 IDR per year, pre-tax.)
Water blaster (88,157,850 IDR per year, pre-tax.)
Hospital pharmacy buyer (143,706,836 IDR per year, pre-tax.)
Retail store designer (225,012,704 IDR per year, pre-tax.)
Electronics technologist (216,387,450 IDR per year, pre-tax.)
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