Home > Salary > Indonesia > Customer Success Manager
A Customer Success Manager (CSM) is responsible for ensuring the success and satisfaction of customers throughout their journey with a company. They work closely with customers, understanding their needs and goals, and providing guidance and support to help them achieve maximum value from the company's products or services. CSMs act as a liaison between customers and internal teams, advocating for customer needs and coordinating efforts to address any issues or concerns. They proactively engage with customers, conducting regular check-ins, providing product training, and offering strategic advice to optimize their experience. CSMs also play a crucial role in customer retention and expansion by identifying upselling or cross-selling opportunities. Overall, CSMs are focused on building strong relationships with customers, driving adoption and usage, and ultimately ensuring their long-term success.
Estimated Yearly Salary: 261,148,747 IDR
Estimated Monthly Salary: 21,762,396 IDR
Estimated Weekly Salary: 5,022,091 IDR per week
Estimated Hourly Salary: 125,552 IDR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 20,949,385 IDR
Estimated Weekly Salary: 4,834,474 IDR per week
Estimated Hourly Salary: 120,862 IDR per hour
Last revision of data: 2024-01-02
Estimated Yearly Salary: 15,800 USD
Estimated Monthly Salary: 1,317 USD
Estimated Weekly Salary: 304 USD per week
Estimated Hourly Salary: 8 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 261,148,747 IDR
Estimated Monthly Salary: 21,762,396 IDR
Estimated Weekly Salary: 5,022,091 IDR per week
Estimated Hourly Salary: 125,552 IDR per hour
By working as Customer Success Manager a person can save up to 893 USD per month or 10,722 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Indonesia, see costs of living in Indonesia.
Estimated Yearly Salary for Customer Success Manager
Last revision of data: 2025-01-04
Data as of 2025
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Customer Success Manager salary in Indonesia
Average Yearly Salary of Customer Success Manager in Indonesia is approximately 261,148,747 IDR (15,800 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Customer Success Manager do?
A Customer Success Manager (CSM) is responsible for ensuring the success and satisfaction of customers throughout their journey with a company. They work closely with customers, understanding their needs and goals, and providing guidance and support to help them achieve maximum value from the company's products or services. CSMs act as a liaison between customers and internal teams, advocating for customer needs and coordinating efforts to address any issues or concerns. They proactively engage with customers, conducting regular check-ins, providing product training, and offering strategic advice to optimize their experience. CSMs also play a crucial role in customer retention and expansion by identifying upselling or cross-selling opportunities. Overall, CSMs are focused on building strong relationships with customers, driving adoption and usage, and ultimately ensuring their long-term success.Skills: Customer Success, Relationship Management, Customer Satisfaction, Account Management, Customer Support, Upselling/Cross-selling
Job industry: Software development
Job industry: Software development
How much does Customer Success Manager make?
Salary details
How much does Customer Success Manager make?Estimated Yearly Salary: 261,148,747 IDR
Estimated Monthly Salary: 21,762,396 IDR
Estimated Weekly Salary: 5,022,091 IDR per week
Estimated Hourly Salary: 125,552 IDR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 251,392,622 IDREstimated Monthly Salary: 20,949,385 IDR
Estimated Weekly Salary: 4,834,474 IDR per week
Estimated Hourly Salary: 120,862 IDR per hour
Last revision of data: 2024-01-02Customer Success Manager estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 15,800 USD
Estimated Monthly Salary: 1,317 USD
Estimated Weekly Salary: 304 USD per week
Estimated Hourly Salary: 8 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Indonesia, located in Southeast Asia, is the world's largest archipelago consisting of more than 17,000 islands. With a population of over 270 million people, it is the fourth most populous country globally. The nation spans approximately 1.9 million square kilometers, making it the 14th largest country by land area.
Estimated national average yearly salary is 160,287,000 IDR (10,580 USD). Value indicated is pre-tax. Below graph shows estimated Customer Success Manager job salary compared to average salary in Indonesia.
Comparison shows that a person working as Customer Success Manager in Indonesia earns on average:
1.63 times the average salary (or 163% of average salary).
Estimated national average yearly salary is 160,287,000 IDR (10,580 USD). Value indicated is pre-tax. Below graph shows estimated Customer Success Manager job salary compared to average salary in Indonesia.
Comparison shows that a person working as Customer Success Manager in Indonesia earns on average:
1.63 times the average salary (or 163% of average salary).
Is Customer Success Manager a well paid job?
Yes, our data shows that Customer Success Manager is a well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Customer Success Manager?
High salary for Customer Success Manager would be somewhere between 287,263,622 IDR and 378,665,683 IDR. However this is an estimation based on Gaussian Distribution.How much can you save working as Customer Success Manager in Indonesia?
Living in Indonesia the approximate monthly expenses are: 423 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 261,148,747 IDR
Estimated Monthly Salary: 21,762,396 IDR
Estimated Weekly Salary: 5,022,091 IDR per week
Estimated Hourly Salary: 125,552 IDR per hour
By working as Customer Success Manager a person can save up to 893 USD per month or 10,722 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Indonesia, see costs of living in Indonesia.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Malaysia, Papua New Guinea, East Timor. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Customer Success Manager
Malaysia is 26,433 USD
East Timor is 66,979 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Indonesia
(1,825,698,192 IDR per year, pre-tax.)
2. Cardiologist
(1,516,604,457 IDR per year, pre-tax.)
(1,461,048,780 IDR per year, pre-tax.)
4. Neurosurgeon
(1,421,992,567 IDR per year, pre-tax.)
(1,415,761,811 IDR per year, pre-tax.)
(1,390,462,773 IDR per year, pre-tax.)
(1,387,366,201 IDR per year, pre-tax.)
(1,385,685,106 IDR per year, pre-tax.)
9. Oncologist
(1,385,109,120 IDR per year, pre-tax.)
10. Plastic surgeon
(1,383,933,123 IDR per year, pre-tax.)
Data as of 2025Random salary:
Partner architecture firm (346,797,750 IDR per year, pre-tax.)
Engineering lab assistant (83,792,036 IDR per year, pre-tax.)
Web content specialist (161,870,228 IDR per year, pre-tax.)
Sign language interpreter (174,709,800 IDR per year, pre-tax.)
Proposal coordinator (189,544,396 IDR per year, pre-tax.)
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