Home > Salary > Indonesia > Customer Service Representative
A customer service representative is an individual responsible for providing assistance and support to customers regarding product inquiries, complaints, and general concerns. They act as the primary point of contact between the company and its customers, ensuring that all queries are addressed promptly and effectively. Customer service representatives communicate through various channels such as telephone, email, and live chat, maintaining a professional and courteous demeanor at all times. They strive to resolve customer issues in a satisfactory manner, escalating complex problems to higher levels if necessary. Additionally, they maintain accurate records of customer interactions and transactions, updating customer information as required.
Estimated Yearly Salary: 122,278,700 IDR
Estimated Monthly Salary: 10,189,892 IDR
Estimated Weekly Salary: 2,351,513 IDR per week
Estimated Hourly Salary: 58,788 IDR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 9,839,592 IDR
Estimated Weekly Salary: 2,270,675 IDR per week
Estimated Hourly Salary: 56,767 IDR per hour
Last revision of data: 2024-01-02
Estimated Yearly Salary: 7,391 USD
Estimated Monthly Salary: 616 USD
Estimated Weekly Salary: 142 USD per week
Estimated Hourly Salary: 4 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 122,278,700 IDR
Estimated Monthly Salary: 10,189,892 IDR
Estimated Weekly Salary: 2,351,513 IDR per week
Estimated Hourly Salary: 58,788 IDR per hour
By working as Customer Service Representative a person can save up to 193 USD per month or 2,313 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Indonesia, see costs of living in Indonesia.
Estimated Yearly Salary for Customer Service Representative
Last revision of data: 2025-01-04
Data as of 2025
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Customer Service Representative salary in Indonesia
Average Yearly Salary of Customer Service Representative in Indonesia is approximately 122,278,700 IDR (7,391 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Customer Service Representative do?
A customer service representative is an individual responsible for providing assistance and support to customers regarding product inquiries, complaints, and general concerns. They act as the primary point of contact between the company and its customers, ensuring that all queries are addressed promptly and effectively. Customer service representatives communicate through various channels such as telephone, email, and live chat, maintaining a professional and courteous demeanor at all times. They strive to resolve customer issues in a satisfactory manner, escalating complex problems to higher levels if necessary. Additionally, they maintain accurate records of customer interactions and transactions, updating customer information as required.Skills: customer service, problem-solving, communication skills, multitasking, conflict resolution, attention to detail
Job industry: Customer service
Job industry: Customer service
How much does Customer Service Representative make?
Salary details
How much does Customer Service Representative make?Estimated Yearly Salary: 122,278,700 IDR
Estimated Monthly Salary: 10,189,892 IDR
Estimated Weekly Salary: 2,351,513 IDR per week
Estimated Hourly Salary: 58,788 IDR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 118,075,100 IDREstimated Monthly Salary: 9,839,592 IDR
Estimated Weekly Salary: 2,270,675 IDR per week
Estimated Hourly Salary: 56,767 IDR per hour
Last revision of data: 2024-01-02Customer Service Representative estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 7,391 USD
Estimated Monthly Salary: 616 USD
Estimated Weekly Salary: 142 USD per week
Estimated Hourly Salary: 4 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Salary comparison to National average
Indonesia, located in Southeast Asia, is the world's largest archipelago consisting of more than 17,000 islands. With a population of over 270 million people, it is the fourth most populous country globally. The nation spans approximately 1.9 million square kilometers, making it the 14th largest country by land area.
Estimated national average yearly salary is 160,287,000 IDR (10,580 USD). Value indicated is pre-tax. Below graph shows estimated Customer Service Representative job salary compared to average salary in Indonesia.
Comparison shows that a person working as Customer Service Representative in Indonesia earns on average:
0.76 times the average salary (or 76% of average salary).
Estimated national average yearly salary is 160,287,000 IDR (10,580 USD). Value indicated is pre-tax. Below graph shows estimated Customer Service Representative job salary compared to average salary in Indonesia.
Comparison shows that a person working as Customer Service Representative in Indonesia earns on average:
0.76 times the average salary (or 76% of average salary).
Is Customer Service Representative a well paid job?
No, our data shows that Customer Service Representative is typically not a well-paid job. The salary varies based on experience. Meaning that even though Customer Service Representative might be a low paying job, with experience the salary might increase to satisfactory levels.What is considered a high salary for Customer Service Representative?
High salary for Customer Service Representative would be somewhere between 134,506,570 IDR and 177,304,115 IDR. However this is an estimation based on Gaussian Distribution.How much can you save working as Customer Service Representative in Indonesia?
Living in Indonesia the approximate monthly expenses are: 423 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 122,278,700 IDR
Estimated Monthly Salary: 10,189,892 IDR
Estimated Weekly Salary: 2,351,513 IDR per week
Estimated Hourly Salary: 58,788 IDR per hour
By working as Customer Service Representative a person can save up to 193 USD per month or 2,313 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Indonesia, see costs of living in Indonesia.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Malaysia, Papua New Guinea, East Timor. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Customer Service Representative
Malaysia is 12,435 USD
East Timor is 31,460 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Indonesia
(1,825,698,192 IDR per year, pre-tax.)
2. Cardiologist
(1,516,604,457 IDR per year, pre-tax.)
(1,461,048,780 IDR per year, pre-tax.)
4. Neurosurgeon
(1,421,992,567 IDR per year, pre-tax.)
(1,415,761,811 IDR per year, pre-tax.)
(1,390,462,773 IDR per year, pre-tax.)
(1,387,366,201 IDR per year, pre-tax.)
(1,385,685,106 IDR per year, pre-tax.)
9. Oncologist
(1,385,109,120 IDR per year, pre-tax.)
10. Plastic surgeon
(1,383,933,123 IDR per year, pre-tax.)
Data as of 2025Random salary:
Territory sales manager (164,293,005 IDR per year, pre-tax.)
Branch manager pest control services (185,515,116 IDR per year, pre-tax.)
Water agent (99,384,000 IDR per year, pre-tax.)
Security administrator it (192,344,400 IDR per year, pre-tax.)
Purchasing coordinator (131,401,898 IDR per year, pre-tax.)
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