Home > Salary > Indonesia > Call Agent
A call agent, also known as a call center agent or customer service representative, is responsible for handling incoming and outgoing phone calls on behalf of a company or organization. Their main role is to address customer inquiries, resolve complaints, provide information, and offer assistance in a professional and courteous manner. Call agents may work in various industries such as telecommunications, banking, retail, or healthcare.
The job requires excellent communication and problem-solving skills to effectively handle a wide range of customer issues. Call agents must be able to multitask, navigate computer systems, and document customer interactions accurately. They may also be required to meet specific performance metrics such as call volume, customer satisfaction ratings, or sales targets.
Estimated Yearly Salary: 78,800,366 IDR
Estimated Monthly Salary: 6,566,697 IDR
Estimated Weekly Salary: 1,515,392 IDR per week
Estimated Hourly Salary: 37,885 IDR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 6,348,257 IDR
Estimated Weekly Salary: 1,464,982 IDR per week
Estimated Hourly Salary: 36,625 IDR per hour
Last revision of data: 2024-01-09
Estimated Yearly Salary: 4,769 USD
Estimated Monthly Salary: 397 USD
Estimated Weekly Salary: 92 USD per week
Estimated Hourly Salary: 2 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 78,800,366 IDR
Estimated Monthly Salary: 6,566,697 IDR
Estimated Weekly Salary: 1,515,392 IDR per week
Estimated Hourly Salary: 37,885 IDR per hour
Our data indicates that by working as Call Agent you will not be able to save much money and will likely need to make adjustments to your lifestyle to go comfortably through the month.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Indonesia, see costs of living in Indonesia.
Estimated Yearly Salary for Call Agent
Last revision of data: 2025-01-04
Data as of 2025
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Call Agent salary in Indonesia
Average Yearly Salary of Call Agent in Indonesia is approximately 78,800,366 IDR (4,769 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Call Agent do?
A call agent, also known as a call center agent or customer service representative, is responsible for handling incoming and outgoing phone calls on behalf of a company or organization. Their main role is to address customer inquiries, resolve complaints, provide information, and offer assistance in a professional and courteous manner. Call agents may work in various industries such as telecommunications, banking, retail, or healthcare.
The job requires excellent communication and problem-solving skills to effectively handle a wide range of customer issues. Call agents must be able to multitask, navigate computer systems, and document customer interactions accurately. They may also be required to meet specific performance metrics such as call volume, customer satisfaction ratings, or sales targets.
Skills: Customer service, Communication skills, Problem-solving, Multitasking, Computer proficiency, Performance metrics.
Job industry: Customer service
Job industry: Customer service
How much does Call Agent make?
Salary details
How much does Call Agent make?Estimated Yearly Salary: 78,800,366 IDR
Estimated Monthly Salary: 6,566,697 IDR
Estimated Weekly Salary: 1,515,392 IDR per week
Estimated Hourly Salary: 37,885 IDR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 76,179,082 IDREstimated Monthly Salary: 6,348,257 IDR
Estimated Weekly Salary: 1,464,982 IDR per week
Estimated Hourly Salary: 36,625 IDR per hour
Last revision of data: 2024-01-09Call Agent estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 4,769 USD
Estimated Monthly Salary: 397 USD
Estimated Weekly Salary: 92 USD per week
Estimated Hourly Salary: 2 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Indonesia, located in Southeast Asia, is the world's largest archipelago consisting of more than 17,000 islands. With a population of over 270 million people, it is the fourth most populous country globally. The nation spans approximately 1.9 million square kilometers, making it the 14th largest country by land area.
Estimated national average yearly salary is 160,287,000 IDR (10,580 USD). Value indicated is pre-tax. Below graph shows estimated Call Agent job salary compared to average salary in Indonesia.
Comparison shows that a person working as Call Agent in Indonesia earns on average:
0.49 times the average salary (or 49% of average salary).
Estimated national average yearly salary is 160,287,000 IDR (10,580 USD). Value indicated is pre-tax. Below graph shows estimated Call Agent job salary compared to average salary in Indonesia.
Comparison shows that a person working as Call Agent in Indonesia earns on average:
0.49 times the average salary (or 49% of average salary).
Is Call Agent a well paid job?
No, our data shows that Call Agent is quite an underpaid paid job. The salary varies based on experience. Meaning that even though Call Agent might be a low paying job, with experience the salary might increase to satisfactory levels.What is considered a high salary for Call Agent?
High salary for Call Agent would be somewhere between 86,680,403 IDR and 114,260,531 IDR. However this is an estimation based on Gaussian Distribution.How much can you save working as Call Agent in Indonesia?
Living in Indonesia the approximate monthly expenses are: 423 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 78,800,366 IDR
Estimated Monthly Salary: 6,566,697 IDR
Estimated Weekly Salary: 1,515,392 IDR per week
Estimated Hourly Salary: 37,885 IDR per hour
Our data indicates that by working as Call Agent you will not be able to save much money and will likely need to make adjustments to your lifestyle to go comfortably through the month.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Indonesia, see costs of living in Indonesia.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Malaysia, Papua New Guinea, East Timor. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Call Agent
Malaysia is 8,033 USD
East Timor is 20,288 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Indonesia
(1,825,698,192 IDR per year, pre-tax.)
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4. Neurosurgeon
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(1,387,366,201 IDR per year, pre-tax.)
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9. Oncologist
(1,385,109,120 IDR per year, pre-tax.)
10. Plastic surgeon
(1,383,933,123 IDR per year, pre-tax.)
Data as of 2025Random salary:
Director business management analysis (291,759,639 IDR per year, pre-tax.)
Silk finisher (83,792,036 IDR per year, pre-tax.)
Margin clerk (189,415,933 IDR per year, pre-tax.)
Radiologist specialist (128,885,607 IDR per year, pre-tax.)
Recruiting analyst (200,934,493 IDR per year, pre-tax.)
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