Home > Salary > India > Quality Assurance Analyst Call Centers
A Quality Assurance Analyst in a call center is responsible for monitoring and evaluating the quality of customer interactions, ensuring that agents adhere to company policies and procedures, and providing feedback to improve performance. They review recorded calls, chat transcripts, and email communications to assess agent performance, accuracy, and adherence to scripts and protocols. The QA Analyst also identifies training needs and designs and delivers training programs to enhance agent skills and knowledge. They may collaborate with supervisors and managers to develop and implement quality improvement initiatives and track key performance indicators. The role requires strong analytical and communication skills to provide detailed reports and recommendations to management. Additionally, the QA Analyst stays updated on industry best practices and emerging trends to ensure the call center operates at the highest level of customer service.
Estimated Yearly Salary: 1,405,378 INR
Estimated Monthly Salary: 117,115 INR
Estimated Weekly Salary: 27,027 INR per week
Estimated Hourly Salary: 676 INR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 113,430 INR
Estimated Weekly Salary: 26,176 INR per week
Estimated Hourly Salary: 654 INR per hour
Last revision of data: 2024-01-09
Estimated Yearly Salary: 15,651 USD
Estimated Monthly Salary: 1,304 USD
Estimated Weekly Salary: 301 USD per week
Estimated Hourly Salary: 8 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 1,405,378 INR
Estimated Monthly Salary: 117,115 INR
Estimated Weekly Salary: 27,027 INR per week
Estimated Hourly Salary: 676 INR per hour
By working as Quality Assurance Analyst Call Centers a person can save up to 409 USD per month or 4,909 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in India, see costs of living in India.
Estimated Yearly Salary for Quality Assurance Analyst Call Centers
Last revision of data: 2025-01-04
Data as of 2025
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Quality Assurance Analyst Call Centers salary in India
Average Yearly Salary of Quality Assurance Analyst Call Centers in India is approximately 1,405,378 INR (15,651 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Quality Assurance Analyst Call Centers do?
A Quality Assurance Analyst in a call center is responsible for monitoring and evaluating the quality of customer interactions, ensuring that agents adhere to company policies and procedures, and providing feedback to improve performance. They review recorded calls, chat transcripts, and email communications to assess agent performance, accuracy, and adherence to scripts and protocols. The QA Analyst also identifies training needs and designs and delivers training programs to enhance agent skills and knowledge. They may collaborate with supervisors and managers to develop and implement quality improvement initiatives and track key performance indicators. The role requires strong analytical and communication skills to provide detailed reports and recommendations to management. Additionally, the QA Analyst stays updated on industry best practices and emerging trends to ensure the call center operates at the highest level of customer service.
Skills: Quality Assurance, Call Center, Customer Service, Performance Evaluation, Training and Development, Process Improvement
Job industry: Customer service
Job industry: Customer service
How much does Quality Assurance Analyst Call Centers make?
Salary details
How much does Quality Assurance Analyst Call Centers make?Estimated Yearly Salary: 1,405,378 INR
Estimated Monthly Salary: 117,115 INR
Estimated Weekly Salary: 27,027 INR per week
Estimated Hourly Salary: 676 INR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 1,361,160 INREstimated Monthly Salary: 113,430 INR
Estimated Weekly Salary: 26,176 INR per week
Estimated Hourly Salary: 654 INR per hour
Last revision of data: 2024-01-09Quality Assurance Analyst Call Centers estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 15,651 USD
Estimated Monthly Salary: 1,304 USD
Estimated Weekly Salary: 301 USD per week
Estimated Hourly Salary: 8 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
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Salary comparison to National average
India is a diverse and vibrant country located in South Asia. With a population of over 1.3 billion people, it is the second-most populous country in the world. The land area of India spans approximately 3.29 million square kilometers, making it the seventh-largest country by land area. It shares borders with several countries including Pakistan, China, Nepal, Bhutan, Bangladesh, and Myanmar.
Estimated national average yearly salary is 1,850,826 INR (22,380 USD). Value indicated is pre-tax. Below graph shows estimated Quality Assurance Analyst Call Centers job salary compared to average salary in India.
Comparison shows that a person working as Quality Assurance Analyst Call Centers in India earns on average:
0.76 times the average salary (or 76% of average salary).
Estimated national average yearly salary is 1,850,826 INR (22,380 USD). Value indicated is pre-tax. Below graph shows estimated Quality Assurance Analyst Call Centers job salary compared to average salary in India.
Comparison shows that a person working as Quality Assurance Analyst Call Centers in India earns on average:
0.76 times the average salary (or 76% of average salary).
Is Quality Assurance Analyst Call Centers a well paid job?
No, our data shows that Quality Assurance Analyst Call Centers is typically not a well-paid job. The salary varies based on experience. Meaning that even though Quality Assurance Analyst Call Centers might be a low paying job, with experience the salary might increase to satisfactory levels.What is considered a high salary for Quality Assurance Analyst Call Centers?
High salary for Quality Assurance Analyst Call Centers would be somewhere between 1,545,916 INR and 2,037,798 INR. However this is an estimation based on Gaussian Distribution.How much can you save working as Quality Assurance Analyst Call Centers in India?
Living in India the approximate monthly expenses are: 895 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 1,405,378 INR
Estimated Monthly Salary: 117,115 INR
Estimated Weekly Salary: 27,027 INR per week
Estimated Hourly Salary: 676 INR per hour
By working as Quality Assurance Analyst Call Centers a person can save up to 409 USD per month or 4,909 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in India, see costs of living in India.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Pakistan, China, Nepal, Bhutan, Bangladesh, Myanmar (Burma), Afghanistan. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Quality Assurance Analyst Call Centers
Pakistan is 1,105 USD
China is 8,955 USD
Nepal is 5,141 USD
Bangladesh is 1,969 USD
Afghanistan is 4,195 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in India
(21,041,458 INR per year, pre-tax.)
2. Cardiologist
(17,441,897 INR per year, pre-tax.)
(16,859,303 INR per year, pre-tax.)
4. Neurosurgeon
(16,443,049 INR per year, pre-tax.)
(16,347,274 INR per year, pre-tax.)
(16,022,930 INR per year, pre-tax.)
7. Urologist
(16,021,806 INR per year, pre-tax.)
(15,990,052 INR per year, pre-tax.)
9. Oncologist
(15,984,385 INR per year, pre-tax.)
(15,947,550 INR per year, pre-tax.)
Data as of 2025Random salary:
Dental assistant registered expanded function (rdaef) (1,684,268 INR per year, pre-tax.)
Eligibility specialist (1,073,446 INR per year, pre-tax.)
Biomedical equipment technician (bmet) (1,610,252 INR per year, pre-tax.)
Design manager (3,424,345 INR per year, pre-tax.)
Janitorial manager (1,492,920 INR per year, pre-tax.)
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Salary details presented on optisalary.com are intended for reference purposes exclusively. Our data comes from various sources and may not always be up to date. Users must verify salary information through other means before making employment commitments. The figures shown here may fluctuate due to factors such as company policies, experience levels, and demand shifts. We cannot warrant that the information displayed is error-free. By accessing optisalary.com, you agree that salary information is offered 'as is' and without warranties.