Home > Salary > Ghana > Customer Service Traffic And Scheduling Analyst Call Center
A customer service traffic and scheduling analyst in a call center is responsible for managing the allocation of resources, such as call center agents, to ensure efficient operations and optimal customer service. They analyze call volume patterns and historical data to forecast future demand and determine staffing requirements. Using workforce management software, they create schedules that align with call volume patterns and agent availability, ensuring adequate coverage while minimizing costs. They monitor real-time call center metrics and make adjustments to schedules as needed to maintain service level targets. Additionally, they collaborate with other departments to identify areas for improvement and implement strategies to enhance efficiency and customer satisfaction. This role requires strong analytical skills, attention to detail, and the ability to work under pressure in a fast-paced environment.
Estimated Yearly Salary: 27,534 GHS
Estimated Monthly Salary: 2,295 GHS
Estimated Weekly Salary: 530 GHS per week
Estimated Hourly Salary: 13 GHS per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 2,213 GHS
Estimated Weekly Salary: 511 GHS per week
Estimated Hourly Salary: 13 GHS per hour
Last revision of data: 2024-01-09
Estimated Yearly Salary: 2,298 USD
Estimated Monthly Salary: 192 USD
Estimated Weekly Salary: 44 USD per week
Estimated Hourly Salary: 1 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 27,534 GHS
Estimated Monthly Salary: 2,295 GHS
Estimated Weekly Salary: 530 GHS per week
Estimated Hourly Salary: 13 GHS per hour
By working as Customer Service Traffic And Scheduling Analyst Call Center a person can save up to 52 USD per month or 618 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Ghana, see costs of living in Ghana.
Estimated Yearly Salary for Customer Service Traffic And Scheduling Analyst Call Center
Last revision of data: 2025-01-04
Data as of 2025
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Customer Service Traffic And Scheduling Analyst Call Center salary in Ghana
Average Yearly Salary of Customer Service Traffic And Scheduling Analyst Call Center in Ghana is approximately 27,534 GHS (2,298 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Customer Service Traffic And Scheduling Analyst Call Center do?
A customer service traffic and scheduling analyst in a call center is responsible for managing the allocation of resources, such as call center agents, to ensure efficient operations and optimal customer service. They analyze call volume patterns and historical data to forecast future demand and determine staffing requirements. Using workforce management software, they create schedules that align with call volume patterns and agent availability, ensuring adequate coverage while minimizing costs. They monitor real-time call center metrics and make adjustments to schedules as needed to maintain service level targets. Additionally, they collaborate with other departments to identify areas for improvement and implement strategies to enhance efficiency and customer satisfaction. This role requires strong analytical skills, attention to detail, and the ability to work under pressure in a fast-paced environment.
Skills: customer service, traffic analysis, scheduling, call center operations, workforce management, efficiency optimization
Job industry: Customer service
Job industry: Customer service
How much does Customer Service Traffic And Scheduling Analyst Call Center make?
Salary details
How much does Customer Service Traffic And Scheduling Analyst Call Center make?Estimated Yearly Salary: 27,534 GHS
Estimated Monthly Salary: 2,295 GHS
Estimated Weekly Salary: 530 GHS per week
Estimated Hourly Salary: 13 GHS per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 26,556 GHSEstimated Monthly Salary: 2,213 GHS
Estimated Weekly Salary: 511 GHS per week
Estimated Hourly Salary: 13 GHS per hour
Last revision of data: 2024-01-09Customer Service Traffic And Scheduling Analyst Call Center estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 2,298 USD
Estimated Monthly Salary: 192 USD
Estimated Weekly Salary: 44 USD per week
Estimated Hourly Salary: 1 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Ghana is a country located in West Africa. It has a population of approximately 31 million people and covers an area of about 238,535 square kilometers. The country is bordered by Cote d'Ivoire to the west, Burkina Faso to the north, Togo to the east, and the Atlantic Ocean to the south.
Estimated national average yearly salary is 39,200 GHS (3,500 USD). Value indicated is pre-tax. Below graph shows estimated Customer Service Traffic And Scheduling Analyst Call Center job salary compared to average salary in Ghana.
Comparison shows that a person working as Customer Service Traffic And Scheduling Analyst Call Center in Ghana earns on average:
0.7 times the average salary (or 70% of average salary).
Estimated national average yearly salary is 39,200 GHS (3,500 USD). Value indicated is pre-tax. Below graph shows estimated Customer Service Traffic And Scheduling Analyst Call Center job salary compared to average salary in Ghana.
Comparison shows that a person working as Customer Service Traffic And Scheduling Analyst Call Center in Ghana earns on average:
0.7 times the average salary (or 70% of average salary).
Is Customer Service Traffic And Scheduling Analyst Call Center a well paid job?
No, our data shows that Customer Service Traffic And Scheduling Analyst Call Center is typically not a well-paid job. The salary varies based on experience. Meaning that even though Customer Service Traffic And Scheduling Analyst Call Center might be a low paying job, with experience the salary might increase to satisfactory levels.What is considered a high salary for Customer Service Traffic And Scheduling Analyst Call Center?
High salary for Customer Service Traffic And Scheduling Analyst Call Center would be somewhere between 30,287 GHS and 39,924 GHS. However this is an estimation based on Gaussian Distribution.How much can you save working as Customer Service Traffic And Scheduling Analyst Call Center in Ghana?
Living in Ghana the approximate monthly expenses are: 140 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 27,534 GHS
Estimated Monthly Salary: 2,295 GHS
Estimated Weekly Salary: 530 GHS per week
Estimated Hourly Salary: 13 GHS per hour
By working as Customer Service Traffic And Scheduling Analyst Call Center a person can save up to 52 USD per month or 618 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Ghana, see costs of living in Ghana.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Burkina Faso, Cote d'Ivoire (Ivory Coast), Togo.. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Customer Service Traffic And Scheduling Analyst Call Center
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Ghana
(439,471 GHS per year, pre-tax.)
2. Cardiologist
(363,775 GHS per year, pre-tax.)
(351,690 GHS per year, pre-tax.)
(342,308 GHS per year, pre-tax.)
5. Neurosurgeon
(342,198 GHS per year, pre-tax.)
(334,060 GHS per year, pre-tax.)
7. Urologist
(333,287 GHS per year, pre-tax.)
(333,209 GHS per year, pre-tax.)
(333,002 GHS per year, pre-tax.)
10. Oncologist
(332,700 GHS per year, pre-tax.)
Data as of 2025Random salary:
Hr employment specialist (27,586 GHS per year, pre-tax.)
Paraoptometric assistant (19,992 GHS per year, pre-tax.)
Landscape architect (38,447 GHS per year, pre-tax.)
Reimbursement supervisor (43,944 GHS per year, pre-tax.)
Warehouse order puller (13,855 GHS per year, pre-tax.)
Frequently searched careers by keyword and country
Customer service traffic and scheduling analyst call center
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