Home > Salary > Ghana > Customer Service Scheduling Analyst Call Center
A customer service scheduling analyst in a call center is responsible for managing and optimizing the scheduling of customer service representatives. They analyze call volumes, patterns, and trends to create efficient schedules that ensure adequate staffing levels. This involves forecasting call volumes, monitoring real-time call data, and adjusting schedules as needed to meet service level agreements. The analyst also collaborates with other departments to gather information on upcoming events or promotions that may impact call volumes. They use workforce management software to generate reports and track key performance indicators such as average handle time, service level, and occupancy rate. Additionally, the analyst provides recommendations for process improvements and helps implement changes to enhance overall efficiency and customer satisfaction.
Estimated Yearly Salary: 20,836 GHS
Estimated Monthly Salary: 1,736 GHS
Estimated Weekly Salary: 401 GHS per week
Estimated Hourly Salary: 10 GHS per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 1,679 GHS
Estimated Weekly Salary: 387 GHS per week
Estimated Hourly Salary: 10 GHS per hour
Last revision of data: 2024-01-03
Estimated Yearly Salary: 1,739 USD
Estimated Monthly Salary: 145 USD
Estimated Weekly Salary: 33 USD per week
Estimated Hourly Salary: 1 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 20,836 GHS
Estimated Monthly Salary: 1,736 GHS
Estimated Weekly Salary: 401 GHS per week
Estimated Hourly Salary: 10 GHS per hour
By working as Customer Service Scheduling Analyst Call Center a person can save up to 5 USD per month or 59 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Ghana, see costs of living in Ghana.
Estimated Yearly Salary for Customer Service Scheduling Analyst Call Center
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
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Customer Service Scheduling Analyst Call Center salary in Ghana
Average Yearly Salary of Customer Service Scheduling Analyst Call Center in Ghana is approximately 20,836 GHS (1,739 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Customer Service Scheduling Analyst Call Center do?
A customer service scheduling analyst in a call center is responsible for managing and optimizing the scheduling of customer service representatives. They analyze call volumes, patterns, and trends to create efficient schedules that ensure adequate staffing levels. This involves forecasting call volumes, monitoring real-time call data, and adjusting schedules as needed to meet service level agreements. The analyst also collaborates with other departments to gather information on upcoming events or promotions that may impact call volumes. They use workforce management software to generate reports and track key performance indicators such as average handle time, service level, and occupancy rate. Additionally, the analyst provides recommendations for process improvements and helps implement changes to enhance overall efficiency and customer satisfaction.
Skills: customer service, scheduling analyst, call center, workforce management, service level agreements, efficiency improvement.
Job industry: Customer service
Job industry: Customer service
How much does Customer Service Scheduling Analyst Call Center make?
Salary details
How much does Customer Service Scheduling Analyst Call Center make?Estimated Yearly Salary: 20,836 GHS
Estimated Monthly Salary: 1,736 GHS
Estimated Weekly Salary: 401 GHS per week
Estimated Hourly Salary: 10 GHS per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 20,148 GHSEstimated Monthly Salary: 1,679 GHS
Estimated Weekly Salary: 387 GHS per week
Estimated Hourly Salary: 10 GHS per hour
Last revision of data: 2024-01-03Customer Service Scheduling Analyst Call Center estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 1,739 USD
Estimated Monthly Salary: 145 USD
Estimated Weekly Salary: 33 USD per week
Estimated Hourly Salary: 1 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Ghana is a country located in West Africa. It has a population of approximately 31 million people and covers an area of about 238,535 square kilometers. The country is bordered by Cote d'Ivoire to the west, Burkina Faso to the north, Togo to the east, and the Atlantic Ocean to the south.
Estimated national average yearly salary is 39,200 GHS (3,500 USD). Value indicated is pre-tax. Below graph shows estimated Customer Service Scheduling Analyst Call Center job salary compared to average salary in Ghana.
Comparison shows that a person working as Customer Service Scheduling Analyst Call Center in Ghana earns on average:
0.53 times the average salary (or 53% of average salary).
Estimated national average yearly salary is 39,200 GHS (3,500 USD). Value indicated is pre-tax. Below graph shows estimated Customer Service Scheduling Analyst Call Center job salary compared to average salary in Ghana.
Comparison shows that a person working as Customer Service Scheduling Analyst Call Center in Ghana earns on average:
0.53 times the average salary (or 53% of average salary).
Is Customer Service Scheduling Analyst Call Center a well paid job?
No, our data shows that Customer Service Scheduling Analyst Call Center is typically not a well-paid job. The salary varies based on experience. Meaning that even though Customer Service Scheduling Analyst Call Center might be a low paying job, with experience the salary might increase to satisfactory levels.What is considered a high salary for Customer Service Scheduling Analyst Call Center?
High salary for Customer Service Scheduling Analyst Call Center would be somewhere between 22,920 GHS and 30,212 GHS. However this is an estimation based on Gaussian Distribution.How much can you save working as Customer Service Scheduling Analyst Call Center in Ghana?
Living in Ghana the approximate monthly expenses are: 140 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 20,836 GHS
Estimated Monthly Salary: 1,736 GHS
Estimated Weekly Salary: 401 GHS per week
Estimated Hourly Salary: 10 GHS per hour
By working as Customer Service Scheduling Analyst Call Center a person can save up to 5 USD per month or 59 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Ghana, see costs of living in Ghana.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Burkina Faso, Cote d'Ivoire (Ivory Coast), Togo.. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Customer Service Scheduling Analyst Call Center
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Ghana
(439,471 GHS per year, pre-tax.)
2. Cardiologist
(363,775 GHS per year, pre-tax.)
(351,690 GHS per year, pre-tax.)
(342,308 GHS per year, pre-tax.)
5. Neurosurgeon
(342,198 GHS per year, pre-tax.)
(334,060 GHS per year, pre-tax.)
7. Urologist
(333,287 GHS per year, pre-tax.)
(333,209 GHS per year, pre-tax.)
(333,002 GHS per year, pre-tax.)
10. Oncologist
(332,700 GHS per year, pre-tax.)
Data as of 2025Random salary:
Stuntman (41,160 GHS per year, pre-tax.)
Street vendor (17,248 GHS per year, pre-tax.)
Stone cutter (30,968 GHS per year, pre-tax.)
Account liaison (47,477 GHS per year, pre-tax.)
Registered professional engineer (52,608 GHS per year, pre-tax.)
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