It Customer Service Analyst salary in Germany

Average Yearly Salary of It Customer Service Analyst in Germany is approximately 33,085 EUR (33,068 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.

What does It Customer Service Analyst do?

An IT Customer Service Analyst is responsible for providing technical support and assistance to customers regarding IT products or services. They interact with customers through various channels, such as phone, email, or chat, to troubleshoot issues, answer questions, and provide guidance. Their primary goal is to ensure customer satisfaction by resolving problems efficiently and effectively. The job requires strong technical knowledge and problem-solving skills to diagnose and resolve software and hardware issues. IT Customer Service Analysts must possess excellent communication skills to effectively explain complex technical concepts to non-technical individuals. They also document customer interactions and maintain accurate records of reported problems and solutions.

Skills: IT support, customer service, technical troubleshooting, communication skills, problem-solving, documentation.
Job industry: Information technology

How much does It Customer Service Analyst make?

Difference in salary year over year or average salary increase is approximately 3 %


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Salary comparison to National average

Is It Customer Service Analyst a well paid job?

No, our data shows that It Customer Service Analyst is typically not a well-paid job. The salary varies based on experience. Meaning that even though It Customer Service Analyst might be a low paying job, with experience the salary might increase to satisfactory levels.

What is considered a high salary for It Customer Service Analyst?

High salary for It Customer Service Analyst would be somewhere between 36,394 EUR and 47,973 EUR. However this is an estimation based on Gaussian Distribution.

How much can you save working as It Customer Service Analyst in Germany?

Living in Germany the approximate monthly expenses are: 2,136 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.

Estimated Yearly Salary: 33,085 EUR
Estimated Monthly Salary: 2,757 EUR
Estimated Weekly Salary: 636 EUR per week
Estimated Hourly Salary: 16 EUR per hour
By working as It Customer Service Analyst a person can save up to 620 USD per month or 7,441 USD yearly. Values are pre-tax.

NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.

For more information regarding expenses in Germany, see costs of living in Germany.

Salary comparison to region and neighbouring coutries

Country's neighbours are: Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Netherlands, Poland, Switzerland.
To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).

Estimated Yearly Salary for It Customer Service Analyst

Last revision of data: 2025-01-04

Salary increase per years of experience

Based on data available the salary increase per years of experience is as following

0 years (beginner) equals base salary

1 to 5 years of experience yields +12% salary increase

6 to 10 years of experience yields +25% salary increase

11 to 15 years of experience yields +16% salary increase

16 to 25 years of experience yields +9% salary increase

more than 25 years of experience yields +10% salary increase

NOTE: Details based on limited set of data. Percentages may vary. The salary increase over years of experience can vary widely based on factors such as job industry, job role, location, company size, and individual performance. To gain even larger increase in salary one is advised to switch jobs and / or employer.

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Data as of 2025

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