Home > Salary > Ethiopia > Operations Analyst Call Center
An Operations Analyst in a call center is responsible for analyzing and improving the overall efficiency and effectiveness of call center operations. They gather and analyze data related to call volume, call handling times, customer satisfaction, and other key performance metrics to identify trends, patterns, and areas for improvement. They also develop and implement strategies to optimize call center processes, such as workforce management, scheduling, training, and quality assurance.
The Operations Analyst works closely with call center managers and supervisors to provide insights and recommendations for enhancing productivity, reducing costs, and improving customer service. They may also collaborate with IT teams to ensure that call center systems and technologies are properly utilized and aligned with business objectives.
Estimated Yearly Salary: 89,442 ETB
Estimated Monthly Salary: 7,454 ETB
Estimated Weekly Salary: 1,720 ETB per week
Estimated Hourly Salary: 43 ETB per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 7,220 ETB
Estimated Weekly Salary: 1,666 ETB per week
Estimated Hourly Salary: 42 ETB per hour
Last revision of data: 2024-01-08
Estimated Yearly Salary: 1,495 USD
Estimated Monthly Salary: 125 USD
Estimated Weekly Salary: 29 USD per week
Estimated Hourly Salary: 1 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 89,442 ETB
Estimated Monthly Salary: 7,454 ETB
Estimated Weekly Salary: 1,720 ETB per week
Estimated Hourly Salary: 43 ETB per hour
By working as Operations Analyst Call Center a person can save up to 48 USD per month or 573 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Ethiopia, see costs of living in Ethiopia.
Estimated Yearly Salary for Operations Analyst Call Center
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
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Laundry clerk (46,938 ETB per year, pre-tax.)
Real estate director retail (273,720 ETB per year, pre-tax.)
Operations Analyst Call Center salary in Ethiopia
Average Yearly Salary of Operations Analyst Call Center in Ethiopia is approximately 89,442 ETB (1,495 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Operations Analyst Call Center do?
An Operations Analyst in a call center is responsible for analyzing and improving the overall efficiency and effectiveness of call center operations. They gather and analyze data related to call volume, call handling times, customer satisfaction, and other key performance metrics to identify trends, patterns, and areas for improvement. They also develop and implement strategies to optimize call center processes, such as workforce management, scheduling, training, and quality assurance.
The Operations Analyst works closely with call center managers and supervisors to provide insights and recommendations for enhancing productivity, reducing costs, and improving customer service. They may also collaborate with IT teams to ensure that call center systems and technologies are properly utilized and aligned with business objectives.
Skills: Operations Analyst, Call Center, Efficiency Improvement, Data Analysis, Performance Metrics, Process Optimization
Job industry: Customer service
Job industry: Customer service
How much does Operations Analyst Call Center make?
Salary details
How much does Operations Analyst Call Center make?Estimated Yearly Salary: 89,442 ETB
Estimated Monthly Salary: 7,454 ETB
Estimated Weekly Salary: 1,720 ETB per week
Estimated Hourly Salary: 43 ETB per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 86,640 ETBEstimated Monthly Salary: 7,220 ETB
Estimated Weekly Salary: 1,666 ETB per week
Estimated Hourly Salary: 42 ETB per hour
Last revision of data: 2024-01-08Operations Analyst Call Center estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 1,495 USD
Estimated Monthly Salary: 125 USD
Estimated Weekly Salary: 29 USD per week
Estimated Hourly Salary: 1 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Salary comparison to National average
Ethiopia is a landlocked country located in the Horn of Africa. With a population of over 114 million people, it is the second-most populous country in Africa. Covering an area of approximately 1.1 million square kilometers, Ethiopia is the 27th largest country in the world. It shares borders with Eritrea to the north, Sudan to the west, South Sudan to the southwest, Kenya to the south, Somalia to the east, and Djibouti to the northeast.
Estimated national average yearly salary is 105,216 ETB (1,920 USD). Value indicated is pre-tax. Below graph shows estimated Operations Analyst Call Center job salary compared to average salary in Ethiopia.
Comparison shows that a person working as Operations Analyst Call Center in Ethiopia earns on average:
0.85 times the average salary (or 85% of average salary).
Estimated national average yearly salary is 105,216 ETB (1,920 USD). Value indicated is pre-tax. Below graph shows estimated Operations Analyst Call Center job salary compared to average salary in Ethiopia.
Comparison shows that a person working as Operations Analyst Call Center in Ethiopia earns on average:
0.85 times the average salary (or 85% of average salary).
Is Operations Analyst Call Center a well paid job?
Yes, our data show that Operations Analyst Call Center is an averagely well paid job that still allows for some yearly savings. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Operations Analyst Call Center?
High salary for Operations Analyst Call Center would be somewhere between 98,386 ETB and 129,691 ETB. However this is an estimation based on Gaussian Distribution.How much can you save working as Operations Analyst Call Center in Ethiopia?
Living in Ethiopia the approximate monthly expenses are: 77 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 89,442 ETB
Estimated Monthly Salary: 7,454 ETB
Estimated Weekly Salary: 1,720 ETB per week
Estimated Hourly Salary: 43 ETB per hour
By working as Operations Analyst Call Center a person can save up to 48 USD per month or 573 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Ethiopia, see costs of living in Ethiopia.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Djibouti, Eritrea, Sudan, South Sudan, Kenya, Somalia. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Operations Analyst Call Center
Sudan is 594 USD
Kenya is 4,657 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Ethiopia
(1,198,707 ETB per year, pre-tax.)
2. Cardiologist
(998,053 ETB per year, pre-tax.)
(968,024 ETB per year, pre-tax.)
4. Neurosurgeon
(937,399 ETB per year, pre-tax.)
(935,134 ETB per year, pre-tax.)
(915,448 ETB per year, pre-tax.)
7. Oncologist
(913,122 ETB per year, pre-tax.)
(912,301 ETB per year, pre-tax.)
(911,770 ETB per year, pre-tax.)
10. Dermatologist
(911,678 ETB per year, pre-tax.)
Data as of 2025Random salary:
Account management specialist (105,303 ETB per year, pre-tax.)
E-learning specialist (111,518 ETB per year, pre-tax.)
Nurse oncology (160,547 ETB per year, pre-tax.)
Laundry clerk (46,938 ETB per year, pre-tax.)
Real estate director retail (273,720 ETB per year, pre-tax.)
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