Home > Salary > Ethiopia > Hotline Support Clerk
A hotline support clerk is responsible for providing assistance and guidance to customers who call in with inquiries or issues. They serve as the first point of contact for customers seeking help, and their main objective is to ensure customer satisfaction and resolve any problems efficiently. The duties of a hotline support clerk may include answering phone calls, responding to emails, troubleshooting technical issues, providing product information, documenting customer interactions, and escalating complex problems to higher-level support teams if necessary. Strong communication and problem-solving skills are essential for this role, as well as patience and empathy when dealing with customers.
Estimated Yearly Salary: 66,179 ETB
Estimated Monthly Salary: 5,515 ETB
Estimated Weekly Salary: 1,273 ETB per week
Estimated Hourly Salary: 32 ETB per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 5,335 ETB
Estimated Weekly Salary: 1,231 ETB per week
Estimated Hourly Salary: 31 ETB per hour
Last revision of data: 2024-01-03
Estimated Yearly Salary: 1,107 USD
Estimated Monthly Salary: 92 USD
Estimated Weekly Salary: 21 USD per week
Estimated Hourly Salary: 1 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 66,179 ETB
Estimated Monthly Salary: 5,515 ETB
Estimated Weekly Salary: 1,273 ETB per week
Estimated Hourly Salary: 32 ETB per hour
By working as Hotline Support Clerk a person can save up to 15 USD per month or 185 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Ethiopia, see costs of living in Ethiopia.
Estimated Yearly Salary for Hotline Support Clerk
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
Engagement manager (172,020 ETB per year, pre-tax.)
Sarbanes-oxley (sox), business control analyst (132,561 ETB per year, pre-tax.)
Radiology scheduler (53,941 ETB per year, pre-tax.)
Clinical nurse specialist (185,169 ETB per year, pre-tax.)
Biomedical equipment technician (bmet) (80,864 ETB per year, pre-tax.)
Hotline Support Clerk salary in Ethiopia
Average Yearly Salary of Hotline Support Clerk in Ethiopia is approximately 66,179 ETB (1,107 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Hotline Support Clerk do?
A hotline support clerk is responsible for providing assistance and guidance to customers who call in with inquiries or issues. They serve as the first point of contact for customers seeking help, and their main objective is to ensure customer satisfaction and resolve any problems efficiently. The duties of a hotline support clerk may include answering phone calls, responding to emails, troubleshooting technical issues, providing product information, documenting customer interactions, and escalating complex problems to higher-level support teams if necessary. Strong communication and problem-solving skills are essential for this role, as well as patience and empathy when dealing with customers.
Skills: hotline support, customer service, problem-solving, communication skills, technical support, customer satisfaction
Job industry: Customer service
Job industry: Customer service
How much does Hotline Support Clerk make?
Salary details
How much does Hotline Support Clerk make?Estimated Yearly Salary: 66,179 ETB
Estimated Monthly Salary: 5,515 ETB
Estimated Weekly Salary: 1,273 ETB per week
Estimated Hourly Salary: 32 ETB per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 64,020 ETBEstimated Monthly Salary: 5,335 ETB
Estimated Weekly Salary: 1,231 ETB per week
Estimated Hourly Salary: 31 ETB per hour
Last revision of data: 2024-01-03Hotline Support Clerk estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 1,107 USD
Estimated Monthly Salary: 92 USD
Estimated Weekly Salary: 21 USD per week
Estimated Hourly Salary: 1 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Ethiopia is a landlocked country located in the Horn of Africa. With a population of over 114 million people, it is the second-most populous country in Africa. Covering an area of approximately 1.1 million square kilometers, Ethiopia is the 27th largest country in the world. It shares borders with Eritrea to the north, Sudan to the west, South Sudan to the southwest, Kenya to the south, Somalia to the east, and Djibouti to the northeast.
Estimated national average yearly salary is 105,216 ETB (1,920 USD). Value indicated is pre-tax. Below graph shows estimated Hotline Support Clerk job salary compared to average salary in Ethiopia.
Comparison shows that a person working as Hotline Support Clerk in Ethiopia earns on average:
0.63 times the average salary (or 63% of average salary).
Estimated national average yearly salary is 105,216 ETB (1,920 USD). Value indicated is pre-tax. Below graph shows estimated Hotline Support Clerk job salary compared to average salary in Ethiopia.
Comparison shows that a person working as Hotline Support Clerk in Ethiopia earns on average:
0.63 times the average salary (or 63% of average salary).
Is Hotline Support Clerk a well paid job?
No, our data shows that Hotline Support Clerk is typically not a well-paid job. The salary varies based on experience. Meaning that even though Hotline Support Clerk might be a low paying job, with experience the salary might increase to satisfactory levels.What is considered a high salary for Hotline Support Clerk?
High salary for Hotline Support Clerk would be somewhere between 72,797 ETB and 95,960 ETB. However this is an estimation based on Gaussian Distribution.How much can you save working as Hotline Support Clerk in Ethiopia?
Living in Ethiopia the approximate monthly expenses are: 77 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 66,179 ETB
Estimated Monthly Salary: 5,515 ETB
Estimated Weekly Salary: 1,273 ETB per week
Estimated Hourly Salary: 32 ETB per hour
By working as Hotline Support Clerk a person can save up to 15 USD per month or 185 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Ethiopia, see costs of living in Ethiopia.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Djibouti, Eritrea, Sudan, South Sudan, Kenya, Somalia. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Hotline Support Clerk
Sudan is 438 USD
Kenya is 3,449 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Ethiopia
(1,198,707 ETB per year, pre-tax.)
2. Cardiologist
(998,053 ETB per year, pre-tax.)
(968,024 ETB per year, pre-tax.)
4. Neurosurgeon
(937,399 ETB per year, pre-tax.)
(935,134 ETB per year, pre-tax.)
(915,448 ETB per year, pre-tax.)
7. Oncologist
(913,122 ETB per year, pre-tax.)
(912,301 ETB per year, pre-tax.)
(911,770 ETB per year, pre-tax.)
10. Dermatologist
(911,678 ETB per year, pre-tax.)
Data as of 2025Random salary:
Engagement manager (172,020 ETB per year, pre-tax.)
Sarbanes-oxley (sox), business control analyst (132,561 ETB per year, pre-tax.)
Radiology scheduler (53,941 ETB per year, pre-tax.)
Clinical nurse specialist (185,169 ETB per year, pre-tax.)
Biomedical equipment technician (bmet) (80,864 ETB per year, pre-tax.)
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