Home > Salary > Ethiopia > Help Desk Manager It
A Help Desk Manager in IT is responsible for overseeing the day-to-day operations of a help desk team, ensuring smooth and efficient resolution of technical issues faced by end-users. They supervise a team of support technicians, assign tasks, and provide guidance and training when needed. The Help Desk Manager also plays a crucial role in maintaining service level agreements, monitoring performance metrics, and identifying areas for improvement. They are responsible for implementing best practices and ensuring that customer satisfaction is achieved through effective communication and timely problem resolution. Additionally, they may collaborate with other IT teams to escalate complex issues and coordinate with vendors for hardware and software procurement.
Estimated Yearly Salary: 155,412 ETB
Estimated Monthly Salary: 12,951 ETB
Estimated Weekly Salary: 2,989 ETB per week
Estimated Hourly Salary: 75 ETB per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 12,555 ETB
Estimated Weekly Salary: 2,897 ETB per week
Estimated Hourly Salary: 72 ETB per hour
Last revision of data: 2024-01-09
Estimated Yearly Salary: 2,606 USD
Estimated Monthly Salary: 217 USD
Estimated Weekly Salary: 50 USD per week
Estimated Hourly Salary: 1 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 155,412 ETB
Estimated Monthly Salary: 12,951 ETB
Estimated Weekly Salary: 2,989 ETB per week
Estimated Hourly Salary: 75 ETB per hour
By working as Help Desk Manager It a person can save up to 140 USD per month or 1,684 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Ethiopia, see costs of living in Ethiopia.
Estimated Yearly Salary for Help Desk Manager It
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
Test technician (100,440 ETB per year, pre-tax.)
Data entry associate (71,720 ETB per year, pre-tax.)
Network consultant (116,211 ETB per year, pre-tax.)
Sap security manager (244,859 ETB per year, pre-tax.)
Vice president (vp), advancement (264,616 ETB per year, pre-tax.)
Help Desk Manager It salary in Ethiopia
Average Yearly Salary of Help Desk Manager It in Ethiopia is approximately 155,412 ETB (2,606 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Help Desk Manager It do?
A Help Desk Manager in IT is responsible for overseeing the day-to-day operations of a help desk team, ensuring smooth and efficient resolution of technical issues faced by end-users. They supervise a team of support technicians, assign tasks, and provide guidance and training when needed. The Help Desk Manager also plays a crucial role in maintaining service level agreements, monitoring performance metrics, and identifying areas for improvement. They are responsible for implementing best practices and ensuring that customer satisfaction is achieved through effective communication and timely problem resolution. Additionally, they may collaborate with other IT teams to escalate complex issues and coordinate with vendors for hardware and software procurement.
Skills: Help Desk Manager, IT Support, Technical Troubleshooting, Customer Service, Team Management, Incident Resolution
Job industry: Information technology
Job industry: Information technology
How much does Help Desk Manager It make?
Salary details
How much does Help Desk Manager It make?Estimated Yearly Salary: 155,412 ETB
Estimated Monthly Salary: 12,951 ETB
Estimated Weekly Salary: 2,989 ETB per week
Estimated Hourly Salary: 75 ETB per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 150,660 ETBEstimated Monthly Salary: 12,555 ETB
Estimated Weekly Salary: 2,897 ETB per week
Estimated Hourly Salary: 72 ETB per hour
Last revision of data: 2024-01-09Help Desk Manager It estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 2,606 USD
Estimated Monthly Salary: 217 USD
Estimated Weekly Salary: 50 USD per week
Estimated Hourly Salary: 1 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
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Salary comparison to National average
Ethiopia is a landlocked country located in the Horn of Africa. With a population of over 114 million people, it is the second-most populous country in Africa. Covering an area of approximately 1.1 million square kilometers, Ethiopia is the 27th largest country in the world. It shares borders with Eritrea to the north, Sudan to the west, South Sudan to the southwest, Kenya to the south, Somalia to the east, and Djibouti to the northeast.
Estimated national average yearly salary is 105,216 ETB (1,920 USD). Value indicated is pre-tax. Below graph shows estimated Help Desk Manager It job salary compared to average salary in Ethiopia.
Comparison shows that a person working as Help Desk Manager It in Ethiopia earns on average:
1.48 times the average salary (or 148% of average salary).
Estimated national average yearly salary is 105,216 ETB (1,920 USD). Value indicated is pre-tax. Below graph shows estimated Help Desk Manager It job salary compared to average salary in Ethiopia.
Comparison shows that a person working as Help Desk Manager It in Ethiopia earns on average:
1.48 times the average salary (or 148% of average salary).
Is Help Desk Manager It a well paid job?
Yes, our data shows that Help Desk Manager It is a well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Help Desk Manager It?
High salary for Help Desk Manager It would be somewhere between 170,953 ETB and 225,347 ETB. However this is an estimation based on Gaussian Distribution.How much can you save working as Help Desk Manager It in Ethiopia?
Living in Ethiopia the approximate monthly expenses are: 77 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 155,412 ETB
Estimated Monthly Salary: 12,951 ETB
Estimated Weekly Salary: 2,989 ETB per week
Estimated Hourly Salary: 75 ETB per hour
By working as Help Desk Manager It a person can save up to 140 USD per month or 1,684 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Ethiopia, see costs of living in Ethiopia.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Djibouti, Eritrea, Sudan, South Sudan, Kenya, Somalia. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Help Desk Manager It
Sudan is 1,032 USD
Kenya is 8,135 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Ethiopia
(1,198,707 ETB per year, pre-tax.)
2. Cardiologist
(998,053 ETB per year, pre-tax.)
(968,024 ETB per year, pre-tax.)
4. Neurosurgeon
(937,399 ETB per year, pre-tax.)
(935,134 ETB per year, pre-tax.)
(915,448 ETB per year, pre-tax.)
7. Oncologist
(913,122 ETB per year, pre-tax.)
(912,301 ETB per year, pre-tax.)
(911,770 ETB per year, pre-tax.)
10. Dermatologist
(911,678 ETB per year, pre-tax.)
Data as of 2025Random salary:
Test technician (100,440 ETB per year, pre-tax.)
Data entry associate (71,720 ETB per year, pre-tax.)
Network consultant (116,211 ETB per year, pre-tax.)
Sap security manager (244,859 ETB per year, pre-tax.)
Vice president (vp), advancement (264,616 ETB per year, pre-tax.)
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