Home > Salary > Ethiopia > Help Desk Manager
A Help Desk Manager is responsible for overseeing the daily operations of a help desk team, ensuring efficient and effective resolution of customer issues and technical problems. They manage and coordinate the activities of help desk staff, provide guidance and support, and ensure that service level agreements are met. A Help Desk Manager also analyzes help desk performance metrics, identifies areas for improvement, and implements strategies to enhance customer satisfaction.
Estimated Yearly Salary: 150,755 ETB
Estimated Monthly Salary: 12,563 ETB
Estimated Weekly Salary: 2,899 ETB per week
Estimated Hourly Salary: 72 ETB per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 12,140 ETB
Estimated Weekly Salary: 2,802 ETB per week
Estimated Hourly Salary: 70 ETB per hour
Last revision of data: 2024-01-03
Estimated Yearly Salary: 2,513 USD
Estimated Monthly Salary: 209 USD
Estimated Weekly Salary: 48 USD per week
Estimated Hourly Salary: 1 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 150,755 ETB
Estimated Monthly Salary: 12,563 ETB
Estimated Weekly Salary: 2,899 ETB per week
Estimated Hourly Salary: 72 ETB per hour
By working as Help Desk Manager a person can save up to 133 USD per month or 1,591 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Ethiopia, see costs of living in Ethiopia.
Estimated Yearly Salary for Help Desk Manager
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
Change agent (122,700 ETB per year, pre-tax.)
Risk management manager (225,638 ETB per year, pre-tax.)
Bander (61,047 ETB per year, pre-tax.)
Unit secretary (71,706 ETB per year, pre-tax.)
Information technology (it), assistant (57,869 ETB per year, pre-tax.)
Help Desk Manager salary in Ethiopia
Average Yearly Salary of Help Desk Manager in Ethiopia is approximately 150,755 ETB (2,513 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Help Desk Manager do?
A Help Desk Manager is responsible for overseeing the daily operations of a help desk team, ensuring efficient and effective resolution of customer issues and technical problems. They manage and coordinate the activities of help desk staff, provide guidance and support, and ensure that service level agreements are met. A Help Desk Manager also analyzes help desk performance metrics, identifies areas for improvement, and implements strategies to enhance customer satisfaction.
Skills: Help Desk Manager, IT Support, Customer Service, Technical Troubleshooting, Team Management, Service Level Agreements
Job industry: Information technology
Job industry: Information technology
How much does Help Desk Manager make?
Salary details
How much does Help Desk Manager make?Estimated Yearly Salary: 150,755 ETB
Estimated Monthly Salary: 12,563 ETB
Estimated Weekly Salary: 2,899 ETB per week
Estimated Hourly Salary: 72 ETB per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 145,680 ETBEstimated Monthly Salary: 12,140 ETB
Estimated Weekly Salary: 2,802 ETB per week
Estimated Hourly Salary: 70 ETB per hour
Last revision of data: 2024-01-03Help Desk Manager estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 2,513 USD
Estimated Monthly Salary: 209 USD
Estimated Weekly Salary: 48 USD per week
Estimated Hourly Salary: 1 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Ethiopia is a landlocked country located in the Horn of Africa. With a population of over 114 million people, it is the second-most populous country in Africa. Covering an area of approximately 1.1 million square kilometers, Ethiopia is the 27th largest country in the world. It shares borders with Eritrea to the north, Sudan to the west, South Sudan to the southwest, Kenya to the south, Somalia to the east, and Djibouti to the northeast.
Estimated national average yearly salary is 105,216 ETB (1,920 USD). Value indicated is pre-tax. Below graph shows estimated Help Desk Manager job salary compared to average salary in Ethiopia.
Comparison shows that a person working as Help Desk Manager in Ethiopia earns on average:
1.43 times the average salary (or 143% of average salary).
Estimated national average yearly salary is 105,216 ETB (1,920 USD). Value indicated is pre-tax. Below graph shows estimated Help Desk Manager job salary compared to average salary in Ethiopia.
Comparison shows that a person working as Help Desk Manager in Ethiopia earns on average:
1.43 times the average salary (or 143% of average salary).
Is Help Desk Manager a well paid job?
Yes, our data shows that Help Desk Manager is a well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Help Desk Manager?
High salary for Help Desk Manager would be somewhere between 165,831 ETB and 218,595 ETB. However this is an estimation based on Gaussian Distribution.How much can you save working as Help Desk Manager in Ethiopia?
Living in Ethiopia the approximate monthly expenses are: 77 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 150,755 ETB
Estimated Monthly Salary: 12,563 ETB
Estimated Weekly Salary: 2,899 ETB per week
Estimated Hourly Salary: 72 ETB per hour
By working as Help Desk Manager a person can save up to 133 USD per month or 1,591 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Ethiopia, see costs of living in Ethiopia.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Djibouti, Eritrea, Sudan, South Sudan, Kenya, Somalia. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Help Desk Manager
Sudan is 993 USD
Kenya is 7,855 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Ethiopia
(1,198,707 ETB per year, pre-tax.)
2. Cardiologist
(998,053 ETB per year, pre-tax.)
(968,024 ETB per year, pre-tax.)
4. Neurosurgeon
(937,399 ETB per year, pre-tax.)
(935,134 ETB per year, pre-tax.)
(915,448 ETB per year, pre-tax.)
7. Oncologist
(913,122 ETB per year, pre-tax.)
(912,301 ETB per year, pre-tax.)
(911,770 ETB per year, pre-tax.)
10. Dermatologist
(911,678 ETB per year, pre-tax.)
Data as of 2025Random salary:
Change agent (122,700 ETB per year, pre-tax.)
Risk management manager (225,638 ETB per year, pre-tax.)
Bander (61,047 ETB per year, pre-tax.)
Unit secretary (71,706 ETB per year, pre-tax.)
Information technology (it), assistant (57,869 ETB per year, pre-tax.)
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Salary details displayed on optisalary.com are intended for informational use only. Our data is sourced through multiple inputs and may not necessarily be accurate. Users should cross-reference salary information independently before making employment decisions. The figures listed here may fluctuate due to factors such as location, industry standards, and individual skill sets. We cannot warrant that the information displayed is error-free. By accessing optisalary.com, you accept that salary information is presented 'as is' and without assurances.
Salary details displayed on this website are meant for reference use exclusively. Our data is sourced through multiple inputs and may not necessarily be accurate. Users should verify salary information independently before making financial commitments. The figures shown here may fluctuate due to variables such as company policies, experience levels, and demand shifts. We do not warrant that the data provided is error-free. By accessing this website, you agree that salary information is presented 'as is' and without assurances.