Home > Salary > Ethiopia > Customer Service Engineer
A customer service engineer is responsible for providing technical support and assistance to customers regarding the installation, operation, and maintenance of products or services. They are the primary point of contact for troubleshooting and resolving any issues that customers may encounter. This role requires a strong understanding of the product or service, excellent communication skills, and the ability to work well under pressure.
The main responsibilities of a customer service engineer include diagnosing and troubleshooting problems, providing step-by-step instructions for issue resolution, documenting customer interactions and solutions, coordinating with other departments for escalated issues, and ensuring customer satisfaction. They may also be involved in product testing, training customers on product usage, and providing feedback to improve product functionality.
Estimated Yearly Salary: 147,818 ETB
Estimated Monthly Salary: 12,318 ETB
Estimated Weekly Salary: 2,843 ETB per week
Estimated Hourly Salary: 71 ETB per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 11,930 ETB
Estimated Weekly Salary: 2,753 ETB per week
Estimated Hourly Salary: 69 ETB per hour
Last revision of data: 2024-01-08
Estimated Yearly Salary: 2,474 USD
Estimated Monthly Salary: 206 USD
Estimated Weekly Salary: 48 USD per week
Estimated Hourly Salary: 1 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 147,818 ETB
Estimated Monthly Salary: 12,318 ETB
Estimated Weekly Salary: 2,843 ETB per week
Estimated Hourly Salary: 71 ETB per hour
By working as Customer Service Engineer a person can save up to 129 USD per month or 1,552 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Ethiopia, see costs of living in Ethiopia.
Estimated Yearly Salary for Customer Service Engineer
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
Institutional review board (irb), coordinator (96,777 ETB per year, pre-tax.)
Radio frequency (rf), engineer (149,670 ETB per year, pre-tax.)
Women's health nurse practitioner (np) (157,127 ETB per year, pre-tax.)
Assembler special machines (57,621 ETB per year, pre-tax.)
Analytical research chemist (158,220 ETB per year, pre-tax.)
Customer Service Engineer salary in Ethiopia
Average Yearly Salary of Customer Service Engineer in Ethiopia is approximately 147,818 ETB (2,474 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Customer Service Engineer do?
A customer service engineer is responsible for providing technical support and assistance to customers regarding the installation, operation, and maintenance of products or services. They are the primary point of contact for troubleshooting and resolving any issues that customers may encounter. This role requires a strong understanding of the product or service, excellent communication skills, and the ability to work well under pressure.
The main responsibilities of a customer service engineer include diagnosing and troubleshooting problems, providing step-by-step instructions for issue resolution, documenting customer interactions and solutions, coordinating with other departments for escalated issues, and ensuring customer satisfaction. They may also be involved in product testing, training customers on product usage, and providing feedback to improve product functionality.
Skills: Customer Service Engineer, Technical Support, Troubleshooting, Problem Resolution, Communication Skills, Product Knowledge
Job industry: Customer service
Job industry: Customer service
How much does Customer Service Engineer make?
Salary details
How much does Customer Service Engineer make?Estimated Yearly Salary: 147,818 ETB
Estimated Monthly Salary: 12,318 ETB
Estimated Weekly Salary: 2,843 ETB per week
Estimated Hourly Salary: 71 ETB per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 143,160 ETBEstimated Monthly Salary: 11,930 ETB
Estimated Weekly Salary: 2,753 ETB per week
Estimated Hourly Salary: 69 ETB per hour
Last revision of data: 2024-01-08Customer Service Engineer estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 2,474 USD
Estimated Monthly Salary: 206 USD
Estimated Weekly Salary: 48 USD per week
Estimated Hourly Salary: 1 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Salary comparison to National average
Ethiopia is a landlocked country located in the Horn of Africa. With a population of over 114 million people, it is the second-most populous country in Africa. Covering an area of approximately 1.1 million square kilometers, Ethiopia is the 27th largest country in the world. It shares borders with Eritrea to the north, Sudan to the west, South Sudan to the southwest, Kenya to the south, Somalia to the east, and Djibouti to the northeast.
Estimated national average yearly salary is 105,216 ETB (1,920 USD). Value indicated is pre-tax. Below graph shows estimated Customer Service Engineer job salary compared to average salary in Ethiopia.
Comparison shows that a person working as Customer Service Engineer in Ethiopia earns on average:
1.4 times the average salary (or 140% of average salary).
Estimated national average yearly salary is 105,216 ETB (1,920 USD). Value indicated is pre-tax. Below graph shows estimated Customer Service Engineer job salary compared to average salary in Ethiopia.
Comparison shows that a person working as Customer Service Engineer in Ethiopia earns on average:
1.4 times the average salary (or 140% of average salary).
Is Customer Service Engineer a well paid job?
Yes, our data shows that Customer Service Engineer is a well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Customer Service Engineer?
High salary for Customer Service Engineer would be somewhere between 162,600 ETB and 214,336 ETB. However this is an estimation based on Gaussian Distribution.How much can you save working as Customer Service Engineer in Ethiopia?
Living in Ethiopia the approximate monthly expenses are: 77 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 147,818 ETB
Estimated Monthly Salary: 12,318 ETB
Estimated Weekly Salary: 2,843 ETB per week
Estimated Hourly Salary: 71 ETB per hour
By working as Customer Service Engineer a person can save up to 129 USD per month or 1,552 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Ethiopia, see costs of living in Ethiopia.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Djibouti, Eritrea, Sudan, South Sudan, Kenya, Somalia. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Customer Service Engineer
Sudan is 977 USD
Kenya is 7,701 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Ethiopia
(1,198,707 ETB per year, pre-tax.)
2. Cardiologist
(998,053 ETB per year, pre-tax.)
(968,024 ETB per year, pre-tax.)
4. Neurosurgeon
(937,399 ETB per year, pre-tax.)
(935,134 ETB per year, pre-tax.)
(915,448 ETB per year, pre-tax.)
7. Oncologist
(913,122 ETB per year, pre-tax.)
(912,301 ETB per year, pre-tax.)
(911,770 ETB per year, pre-tax.)
10. Dermatologist
(911,678 ETB per year, pre-tax.)
Data as of 2025Random salary:
Institutional review board (irb), coordinator (96,777 ETB per year, pre-tax.)
Radio frequency (rf), engineer (149,670 ETB per year, pre-tax.)
Women's health nurse practitioner (np) (157,127 ETB per year, pre-tax.)
Assembler special machines (57,621 ETB per year, pre-tax.)
Analytical research chemist (158,220 ETB per year, pre-tax.)
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