Home > Salary > Estonia > Quality Assurance Manager Call Centers
A Quality Assurance Manager in call centers is responsible for ensuring that the highest level of customer service is being provided by the agents. They are responsible for monitoring and evaluating calls, chat sessions, and emails to ensure compliance with company policies and procedures. The Quality Assurance Manager also identifies areas for improvement and provides feedback and coaching to agents to enhance their performance. They develop and implement quality assurance programs, conduct regular audits, and generate reports on performance metrics.
Estimated Yearly Salary: 38,501 EUR
Estimated Monthly Salary: 3,208 EUR
Estimated Weekly Salary: 740 EUR per week
Estimated Hourly Salary: 19 EUR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 3,088 EUR
Estimated Weekly Salary: 713 EUR per week
Estimated Hourly Salary: 18 EUR per hour
Last revision of data: 2024-01-08
Estimated Yearly Salary: 38,465 USD
Estimated Monthly Salary: 3,205 USD
Estimated Weekly Salary: 740 USD per week
Estimated Hourly Salary: 18 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 38,501 EUR
Estimated Monthly Salary: 3,208 EUR
Estimated Weekly Salary: 740 EUR per week
Estimated Hourly Salary: 19 EUR per hour
By working as Quality Assurance Manager Call Centers a person can save up to 2,100 USD per month or 25,198 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Estonia, see costs of living in Estonia.
Estimated Yearly Salary for Quality Assurance Manager Call Centers
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
Quality assurance analyst call centers (19,294 EUR per year, pre-tax.)
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Solar sales consultant (32,658 EUR per year, pre-tax.)
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Quality Assurance Manager Call Centers salary in Estonia
Average Yearly Salary of Quality Assurance Manager Call Centers in Estonia is approximately 38,501 EUR (38,465 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Quality Assurance Manager Call Centers do?
A Quality Assurance Manager in call centers is responsible for ensuring that the highest level of customer service is being provided by the agents. They are responsible for monitoring and evaluating calls, chat sessions, and emails to ensure compliance with company policies and procedures. The Quality Assurance Manager also identifies areas for improvement and provides feedback and coaching to agents to enhance their performance. They develop and implement quality assurance programs, conduct regular audits, and generate reports on performance metrics.
Skills: Quality Assurance Manager, Call Center, Customer Service, Performance Evaluation, Process Improvement, Compliance Monitoring
Job industry: Customer service
Job industry: Customer service
How much does Quality Assurance Manager Call Centers make?
Salary details
How much does Quality Assurance Manager Call Centers make?Estimated Yearly Salary: 38,501 EUR
Estimated Monthly Salary: 3,208 EUR
Estimated Weekly Salary: 740 EUR per week
Estimated Hourly Salary: 19 EUR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 37,057 EUREstimated Monthly Salary: 3,088 EUR
Estimated Weekly Salary: 713 EUR per week
Estimated Hourly Salary: 18 EUR per hour
Last revision of data: 2024-01-08Quality Assurance Manager Call Centers estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 38,465 USD
Estimated Monthly Salary: 3,205 USD
Estimated Weekly Salary: 740 USD per week
Estimated Hourly Salary: 18 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Estonia, located in Northern Europe, is a small country with a population of approximately 1.3 million people. It covers an area of around 45,000 square kilometers, making it one of the smallest countries in the European Union. Despite its size, Estonia has made significant advancements in technology and digital innovation, earning it the nickname "e-Estonia."
Estimated national average yearly salary is 25,152 EUR (27,640 USD). Value indicated is pre-tax. Below graph shows estimated Quality Assurance Manager Call Centers job salary compared to average salary in Estonia.
Comparison shows that a person working as Quality Assurance Manager Call Centers in Estonia earns on average:
1.53 times the average salary (or 153% of average salary).
Estimated national average yearly salary is 25,152 EUR (27,640 USD). Value indicated is pre-tax. Below graph shows estimated Quality Assurance Manager Call Centers job salary compared to average salary in Estonia.
Comparison shows that a person working as Quality Assurance Manager Call Centers in Estonia earns on average:
1.53 times the average salary (or 153% of average salary).
Is Quality Assurance Manager Call Centers a well paid job?
Yes, our data shows that Quality Assurance Manager Call Centers is a well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Quality Assurance Manager Call Centers?
High salary for Quality Assurance Manager Call Centers would be somewhere between 42,351 EUR and 55,826 EUR. However this is an estimation based on Gaussian Distribution.How much can you save working as Quality Assurance Manager Call Centers in Estonia?
Living in Estonia the approximate monthly expenses are: 1,106 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 38,501 EUR
Estimated Monthly Salary: 3,208 EUR
Estimated Weekly Salary: 740 EUR per week
Estimated Hourly Salary: 19 EUR per hour
By working as Quality Assurance Manager Call Centers a person can save up to 2,100 USD per month or 25,198 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Estonia, see costs of living in Estonia.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Russia, Latvia, Finland.. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Quality Assurance Manager Call Centers
Russia is 17,785 USD
Latvia is 29,884 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Estonia
(288,066 EUR per year, pre-tax.)
2. Cardiologist
(240,102 EUR per year, pre-tax.)
(231,505 EUR per year, pre-tax.)
4. Neurosurgeon
(224,746 EUR per year, pre-tax.)
(224,064 EUR per year, pre-tax.)
(219,685 EUR per year, pre-tax.)
(218,978 EUR per year, pre-tax.)
8. Urologist
(218,750 EUR per year, pre-tax.)
(218,678 EUR per year, pre-tax.)
10. Dermatologist
(218,557 EUR per year, pre-tax.)
Data as of 2025Random salary:
Quality assurance analyst call centers (19,294 EUR per year, pre-tax.)
Health unit coordinator (17,474 EUR per year, pre-tax.)
Alteration specialist (15,365 EUR per year, pre-tax.)
Solar sales consultant (32,658 EUR per year, pre-tax.)
Paving laborer (19,884 EUR per year, pre-tax.)
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