Home > Salary > Congo > Quality Assurance Manager Call Centers
A Quality Assurance Manager in call centers is responsible for ensuring that the highest level of customer service is being provided by the agents. They are responsible for monitoring and evaluating calls, chat sessions, and emails to ensure compliance with company policies and procedures. The Quality Assurance Manager also identifies areas for improvement and provides feedback and coaching to agents to enhance their performance. They develop and implement quality assurance programs, conduct regular audits, and generate reports on performance metrics.
Estimated Yearly Salary: 8,110,175 CDF
Estimated Monthly Salary: 675,848 CDF
Estimated Weekly Salary: 155,965 CDF per week
Estimated Hourly Salary: 3,899 CDF per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 654,863 CDF
Estimated Weekly Salary: 151,122 CDF per week
Estimated Hourly Salary: 3,778 CDF per hour
Last revision of data: 2024-01-09
Estimated Yearly Salary: 3,336 USD
Estimated Monthly Salary: 278 USD
Estimated Weekly Salary: 64 USD per week
Estimated Hourly Salary: 2 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 8,110,175 CDF
Estimated Monthly Salary: 675,848 CDF
Estimated Weekly Salary: 155,965 CDF per week
Estimated Hourly Salary: 3,899 CDF per hour
By working as Quality Assurance Manager Call Centers a person can save up to 182 USD per month or 2,184 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Congo, see costs of living in Congo.
Estimated Yearly Salary for Quality Assurance Manager Call Centers
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
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Inspector railroad (6,068,370 CDF per year, pre-tax.)
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Quality Assurance Manager Call Centers salary in Congo
Average Yearly Salary of Quality Assurance Manager Call Centers in Congo is approximately 8,110,175 CDF (3,336 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Quality Assurance Manager Call Centers do?
A Quality Assurance Manager in call centers is responsible for ensuring that the highest level of customer service is being provided by the agents. They are responsible for monitoring and evaluating calls, chat sessions, and emails to ensure compliance with company policies and procedures. The Quality Assurance Manager also identifies areas for improvement and provides feedback and coaching to agents to enhance their performance. They develop and implement quality assurance programs, conduct regular audits, and generate reports on performance metrics.
Skills: Quality Assurance Manager, Call Center, Customer Service, Performance Evaluation, Process Improvement, Compliance Monitoring
Job industry: Customer service
Job industry: Customer service
How much does Quality Assurance Manager Call Centers make?
Salary details
How much does Quality Assurance Manager Call Centers make?Estimated Yearly Salary: 8,110,175 CDF
Estimated Monthly Salary: 675,848 CDF
Estimated Weekly Salary: 155,965 CDF per week
Estimated Hourly Salary: 3,899 CDF per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 7,858,356 CDFEstimated Monthly Salary: 654,863 CDF
Estimated Weekly Salary: 151,122 CDF per week
Estimated Hourly Salary: 3,778 CDF per hour
Last revision of data: 2024-01-09Quality Assurance Manager Call Centers estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 3,336 USD
Estimated Monthly Salary: 278 USD
Estimated Weekly Salary: 64 USD per week
Estimated Hourly Salary: 2 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Congo, officially known as the Democratic Republic of the Congo, is a country located in Central Africa. It is the second-largest country in Africa by land area, covering approximately 2,344,858 square kilometers. The country has a diverse population of around 87 million people, making it the fourth most populous nation in Africa.
Estimated national average yearly salary is 5,376,000 CDF (2,400 USD). Value indicated is pre-tax. Below graph shows estimated Quality Assurance Manager Call Centers job salary compared to average salary in Congo.
Comparison shows that a person working as Quality Assurance Manager Call Centers in Congo earns on average:
1.51 times the average salary (or 151% of average salary).
Estimated national average yearly salary is 5,376,000 CDF (2,400 USD). Value indicated is pre-tax. Below graph shows estimated Quality Assurance Manager Call Centers job salary compared to average salary in Congo.
Comparison shows that a person working as Quality Assurance Manager Call Centers in Congo earns on average:
1.51 times the average salary (or 151% of average salary).
Is Quality Assurance Manager Call Centers a well paid job?
Yes, our data shows that Quality Assurance Manager Call Centers is a well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Quality Assurance Manager Call Centers?
High salary for Quality Assurance Manager Call Centers would be somewhere between 8,921,193 CDF and 11,759,754 CDF. However this is an estimation based on Gaussian Distribution.How much can you save working as Quality Assurance Manager Call Centers in Congo?
Living in Congo the approximate monthly expenses are: 96 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 8,110,175 CDF
Estimated Monthly Salary: 675,848 CDF
Estimated Weekly Salary: 155,965 CDF per week
Estimated Hourly Salary: 3,899 CDF per hour
By working as Quality Assurance Manager Call Centers a person can save up to 182 USD per month or 2,184 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Congo, see costs of living in Congo.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Angola, Burundi, Central African Republic, Republic of the Congo, Rwanda, South Sudan, Tanzania, Uganda, Zambia. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Quality Assurance Manager Call Centers
Uganda is 1,740 USD
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Congo
(61,032,702 CDF per year, pre-tax.)
2. Cardiologist
(50,760,840 CDF per year, pre-tax.)
(49,341,998 CDF per year, pre-tax.)
4. Neurosurgeon
(47,638,669 CDF per year, pre-tax.)
(47,491,524 CDF per year, pre-tax.)
6. Urologist
(46,611,779 CDF per year, pre-tax.)
(46,604,503 CDF per year, pre-tax.)
(46,427,807 CDF per year, pre-tax.)
9. Oncologist
(46,421,533 CDF per year, pre-tax.)
(46,354,315 CDF per year, pre-tax.)
Data as of 2025Random salary:
Produce department manager (grocery) (3,704,514 CDF per year, pre-tax.)
Inspector railroad (6,068,370 CDF per year, pre-tax.)
Field logistics coordinator (4,838,400 CDF per year, pre-tax.)
Oceanographer (6,289,920 CDF per year, pre-tax.)
Cell site technician (4,132,703 CDF per year, pre-tax.)
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