Call Center Director salary in Congo

Average Yearly Salary of Call Center Director in Congo is approximately 11,153,344 CDF (4,584 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.

What does Call Center Director do?

A Call Center Director is responsible for overseeing the operations and performance of a call center, ensuring that it achieves its goals and objectives. They manage a team of call center supervisors and agents, providing guidance, training, and support to ensure excellent customer service and efficient call handling. The director develops strategies to improve call center performance, implements quality assurance measures, and monitors key performance indicators (KPIs) to evaluate the effectiveness of the call center operations. They collaborate with other departments to address customer concerns and implement process improvements. Additionally, they analyze data and generate reports to identify trends, patterns, and areas for improvement. Overall, a Call Center Director plays a crucial role in ensuring customer satisfaction, meeting business targets, and driving continuous improvement in call center operations.

Skills: Call Center Director, Customer Service, Operations Management, Team Leadership, Performance Analysis, Process Improvement.
Job industry: Customer service

How much does Call Center Director make?

Difference in salary year over year or average salary increase is approximately 3 %


Want to check how your salary compares? Submit your own salary here

Salary comparison to National average

Is Call Center Director a well paid job?

Yes, our data show that Call Center Director is a very well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.

What is considered a high salary for Call Center Director?

High salary for Call Center Director would be somewhere between 12,268,678 CDF and 16,172,349 CDF. However this is an estimation based on Gaussian Distribution.

How much can you save working as Call Center Director in Congo?

Living in Congo the approximate monthly expenses are: 96 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.

Estimated Yearly Salary: 11,153,344 CDF
Estimated Monthly Salary: 929,445 CDF
Estimated Weekly Salary: 214,487 CDF per week
Estimated Hourly Salary: 5,362 CDF per hour
By working as Call Center Director a person can save up to 286 USD per month or 3,432 USD yearly. Values are pre-tax.

NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.

For more information regarding expenses in Congo, see costs of living in Congo.

Salary comparison to region and neighbouring coutries

Country's neighbours are: Angola, Burundi, Central African Republic, Republic of the Congo, Rwanda, South Sudan, Tanzania, Uganda, Zambia.
To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).

Estimated Yearly Salary for Call Center Director

Last revision of data: 2025-01-04

Salary increase per years of experience

Based on data available the salary increase per years of experience is as following

0 years (beginner) equals base salary

1 to 5 years of experience yields +12% salary increase

6 to 10 years of experience yields +25% salary increase

11 to 15 years of experience yields +16% salary increase

16 to 25 years of experience yields +9% salary increase

more than 25 years of experience yields +10% salary increase

NOTE: Details based on limited set of data. Percentages may vary. The salary increase over years of experience can vary widely based on factors such as job industry, job role, location, company size, and individual performance. To gain even larger increase in salary one is advised to switch jobs and / or employer.

Top 10 highest salaries in Congo

Data as of 2025

Random salary:
Painting project manager (4,180,206 CDF per year, pre-tax.)
Case aide (3,365,738 CDF per year, pre-tax.)
Atm service representative (4,085,959 CDF per year, pre-tax.)
Sr. rfp response specialist (7,794,165 CDF per year, pre-tax.)
Radio operator (2,660,131 CDF per year, pre-tax.)

Feedback about these results