Help Desk Associate salary in Colombia

Average Yearly Salary of Help Desk Associate in Colombia is approximately 20,546,203 COP (4,556 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.

What does Help Desk Associate do?

A Help Desk Associate is responsible for providing technical support and assistance to end-users in an organization. They troubleshoot and resolve software, hardware, and network issues through phone calls, emails, or in-person interactions. They assist users with setting up new accounts, installing software, and configuring systems. Help Desk Associates also document and track all reported incidents in a ticketing system, ensuring timely resolution and maintaining accurate records. They may escalate complex problems to higher-level support teams and collaborate with other IT professionals to identify and implement solutions. Strong communication skills, patience, and problem-solving abilities are essential for success in this role.

Skills: Help Desk Support, Technical Support, Troubleshooting, Customer Service, IT Support, Incident Management
Job industry: Information technology

How much does Help Desk Associate make?

Difference in salary year over year or average salary increase is approximately 3 %


Want to check how your salary compares? Submit your own salary here

Salary comparison to National average

Is Help Desk Associate a well paid job?

No, our data shows that Help Desk Associate is typically not a well-paid job. The salary varies based on experience. Meaning that even though Help Desk Associate might be a low paying job, with experience the salary might increase to satisfactory levels.

What is considered a high salary for Help Desk Associate?

High salary for Help Desk Associate would be somewhere between 22,600,823 COP and 29,791,994 COP. However this is an estimation based on Gaussian Distribution.

How much can you save working as Help Desk Associate in Colombia?

Living in Colombia the approximate monthly expenses are: 260 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.

Estimated Yearly Salary: 20,546,203 COP
Estimated Monthly Salary: 1,712,184 COP
Estimated Weekly Salary: 395,119 COP per week
Estimated Hourly Salary: 9,878 COP per hour
By working as Help Desk Associate a person can save up to 119 USD per month or 1,431 USD yearly. Values are pre-tax.

NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.

For more information regarding expenses in Colombia, see costs of living in Colombia.

Salary comparison to region and neighbouring coutries

Country's neighbours are: Ecuador, Peru, Brazil, Venezuela, Panama.
To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).

Estimated Yearly Salary for Help Desk Associate

Last revision of data: 2025-01-04

Salary increase per years of experience

Based on data available the salary increase per years of experience is as following

0 years (beginner) equals base salary

1 to 5 years of experience yields +12% salary increase

6 to 10 years of experience yields +25% salary increase

11 to 15 years of experience yields +16% salary increase

16 to 25 years of experience yields +9% salary increase

more than 25 years of experience yields +10% salary increase

NOTE: Details based on limited set of data. Percentages may vary. The salary increase over years of experience can vary widely based on factors such as job industry, job role, location, company size, and individual performance. To gain even larger increase in salary one is advised to switch jobs and / or employer.

Top 10 highest salaries in Colombia

Data as of 2025

Random salary:
Professional painter (26,901,993 COP per year, pre-tax.)
Early childhood director (24,481,345 COP per year, pre-tax.)
Web engineer (38,539,260 COP per year, pre-tax.)
Technical sourcer (45,152,565 COP per year, pre-tax.)
Safety engineer (44,191,296 COP per year, pre-tax.)

Feedback about these results