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Help Desk Associate salary in Colombia

Average Yearly Salary of Help Desk Associate in Colombia is approximately 20,546,203 COP (4,556 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.

What does Help Desk Associate do?

occupation personasA Help Desk Associate is responsible for providing technical support and assistance to end-users in an organization. They troubleshoot and resolve software, hardware, and network issues through phone calls, emails, or in-person interactions. They assist users with setting up new accounts, installing software, and configuring systems. Help Desk Associates also document and track all reported incidents in a ticketing system, ensuring timely resolution and maintaining accurate records. They may escalate complex problems to higher-level support teams and collaborate with other IT professionals to identify and implement solutions. Strong communication skills, patience, and problem-solving abilities are essential for success in this role.

Skills: Help Desk Support, Technical Support, Troubleshooting, Customer Service, IT Support, Incident Management
Job industry: Information technology


How much does Help Desk Associate make?

Salary details
How much does Help Desk Associate make?
Estimated Yearly Salary: 20,546,203 COP
Estimated Monthly Salary: 1,712,184 COP
Estimated Weekly Salary: 395,119 COP per week
Estimated Hourly Salary: 9,878 COP per hour
Values are pre-tax
Last revision of data: 2025-01-04

Comparing salary to last year:
Estimated Yearly Salary: 19,852,687 COP
Estimated Monthly Salary: 1,654,391 COP
Estimated Weekly Salary: 381,782 COP per week
Estimated Hourly Salary: 9,545 COP per hour
Last revision of data: 2024-01-09



Help Desk Associate estimated salary in USD
For easier comparison here is an estimated salary in USD:
Estimated Yearly Salary: 4,556 USD
Estimated Monthly Salary: 380 USD
Estimated Weekly Salary: 88 USD per week
Estimated Hourly Salary: 2 USD per hour


Difference in salary year over year or average salary increase is approximately up arrow 3 %

About these results Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.

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Salary comparison to National average

Colombia is a country located in South America. It has a population of approximately 50 million people and covers an area of about 1.1 million square kilometers. The country is known for its diverse landscapes, including the Andes Mountains, Amazon rainforest, and Caribbean coastline.

Estimated national average yearly salary is 26,951,400 COP (6,510 USD). Value indicated is pre-tax. Below graph shows estimated Help Desk Associate job salary compared to average salary in Colombia.
Comparison shows that a person working as Help Desk Associate in Colombia earns on average:
0.76 times the average salary (or 76% of average salary).

Is Help Desk Associate a well paid job?

No, our data shows that Help Desk Associate is typically not a well-paid job. The salary varies based on experience. Meaning that even though Help Desk Associate might be a low paying job, with experience the salary might increase to satisfactory levels.

What is considered a high salary for Help Desk Associate?

High salary for Help Desk Associate would be somewhere between 22,600,823 COP and 29,791,994 COP. However this is an estimation based on Gaussian Distribution.

How much can you save working as Help Desk Associate in Colombia?

Living in Colombia the approximate monthly expenses are: 260 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.

Estimated Yearly Salary: 20,546,203 COP
Estimated Monthly Salary: 1,712,184 COP
Estimated Weekly Salary: 395,119 COP per week
Estimated Hourly Salary: 9,878 COP per hour
By working as Help Desk Associate a person can save up to 119 USD per month or 1,431 USD yearly. Values are pre-tax.

NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.

For more information regarding expenses in Colombia, see costs of living in Colombia.

Salary comparison to region and neighbouring coutries

Country's neighbours are: Ecuador, Peru, Brazil, Venezuela, Panama.
To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).

Estimated Yearly Salary for Help Desk Associate

Ecuador is 4,421 USDdown arrow 3%
Details on Help Desk Associate salary in Ecuador
Brazil is 5,673 USDup arrow 25%
Details on Help Desk Associate salary in Brazil
Last revision of data: 2025-01-04

Salary increase per years of experience

Based on data available the salary increase per years of experience is as following

    0 years (beginner) equals base salary
    1 to 5 years of experience yields up arrow+12% salary increase
    6 to 10 years of experience yields up arrow+25% salary increase
    11 to 15 years of experience yields up arrow+16% salary increase
    16 to 25 years of experience yields up arrow+9% salary increase
    more than 25 years of experience yields up arrow+10% salary increase
NOTE: Details based on limited set of data. Percentages may vary. The salary increase over years of experience can vary widely based on factors such as job industry, job role, location, company size, and individual performance. To gain even larger increase in salary one is advised to switch jobs and / or employer.

Top 10 highest salaries in Colombia

(306,660,307 COP per year, pre-tax.)
(254,459,006 COP per year, pre-tax.)
(247,209,986 COP per year, pre-tax.)
(238,795,833 COP per year, pre-tax.)
(238,525,529 COP per year, pre-tax.)
(233,656,491 COP per year, pre-tax.)
(233,604,285 COP per year, pre-tax.)
(233,538,023 COP per year, pre-tax.)
(232,715,450 COP per year, pre-tax.)
(232,262,612 COP per year, pre-tax.)

Data as of 2025

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