Home > Salary > China > Customer Service Representative
A customer service representative is an individual responsible for providing assistance and support to customers regarding product inquiries, complaints, and general concerns. They act as the primary point of contact between the company and its customers, ensuring that all queries are addressed promptly and effectively. Customer service representatives communicate through various channels such as telephone, email, and live chat, maintaining a professional and courteous demeanor at all times. They strive to resolve customer issues in a satisfactory manner, escalating complex problems to higher levels if necessary. Additionally, they maintain accurate records of customer interactions and transactions, updating customer information as required.
Estimated Yearly Salary: 71,902 CNY
Estimated Monthly Salary: 5,992 CNY
Estimated Weekly Salary: 1,383 CNY per week
Estimated Hourly Salary: 35 CNY per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 5,789 CNY
Estimated Weekly Salary: 1,336 CNY per week
Estimated Hourly Salary: 33 CNY per hour
Last revision of data: 2024-01-03
Estimated Yearly Salary: 9,017 USD
Estimated Monthly Salary: 751 USD
Estimated Weekly Salary: 173 USD per week
Estimated Hourly Salary: 4 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 71,902 CNY
Estimated Monthly Salary: 5,992 CNY
Estimated Weekly Salary: 1,383 CNY per week
Estimated Hourly Salary: 35 CNY per hour
By working as Customer Service Representative a person can save up to 237 USD per month or 2,849 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in China, see costs of living in China.
Estimated Yearly Salary for Customer Service Representative
Last revision of data: 2025-01-04
Data as of 2025
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Customer Service Representative salary in China
Average Yearly Salary of Customer Service Representative in China is approximately 71,902 CNY (9,017 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Customer Service Representative do?
A customer service representative is an individual responsible for providing assistance and support to customers regarding product inquiries, complaints, and general concerns. They act as the primary point of contact between the company and its customers, ensuring that all queries are addressed promptly and effectively. Customer service representatives communicate through various channels such as telephone, email, and live chat, maintaining a professional and courteous demeanor at all times. They strive to resolve customer issues in a satisfactory manner, escalating complex problems to higher levels if necessary. Additionally, they maintain accurate records of customer interactions and transactions, updating customer information as required.Skills: customer service, problem-solving, communication skills, multitasking, conflict resolution, attention to detail
Job industry: Customer service
Job industry: Customer service
How much does Customer Service Representative make?
Salary details
How much does Customer Service Representative make?Estimated Yearly Salary: 71,902 CNY
Estimated Monthly Salary: 5,992 CNY
Estimated Weekly Salary: 1,383 CNY per week
Estimated Hourly Salary: 35 CNY per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 69,472 CNYEstimated Monthly Salary: 5,789 CNY
Estimated Weekly Salary: 1,336 CNY per week
Estimated Hourly Salary: 33 CNY per hour
Last revision of data: 2024-01-03Customer Service Representative estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 9,017 USD
Estimated Monthly Salary: 751 USD
Estimated Weekly Salary: 173 USD per week
Estimated Hourly Salary: 4 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
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Salary comparison to National average
China is a vast country located in East Asia. It has the largest population in the world, with over 1.4 billion people. The country covers an expansive area of approximately 9.6 million square kilometers. China shares borders with 14 countries and has diverse geographical features, including mountains, plateaus, and plains.
Estimated national average yearly salary is 92,134 CNY (12,850 USD). Value indicated is pre-tax. Below graph shows estimated Customer Service Representative job salary compared to average salary in China.
Comparison shows that a person working as Customer Service Representative in China earns on average:
0.78 times the average salary (or 78% of average salary).
Estimated national average yearly salary is 92,134 CNY (12,850 USD). Value indicated is pre-tax. Below graph shows estimated Customer Service Representative job salary compared to average salary in China.
Comparison shows that a person working as Customer Service Representative in China earns on average:
0.78 times the average salary (or 78% of average salary).
Is Customer Service Representative a well paid job?
No, our data shows that Customer Service Representative is typically not a well-paid job. The salary varies based on experience. Meaning that even though Customer Service Representative might be a low paying job, with experience the salary might increase to satisfactory levels.What is considered a high salary for Customer Service Representative?
High salary for Customer Service Representative would be somewhere between 79,092 CNY and 104,258 CNY. However this is an estimation based on Gaussian Distribution.How much can you save working as Customer Service Representative in China?
Living in China the approximate monthly expenses are: 514 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 71,902 CNY
Estimated Monthly Salary: 5,992 CNY
Estimated Weekly Salary: 1,383 CNY per week
Estimated Hourly Salary: 35 CNY per hour
By working as Customer Service Representative a person can save up to 237 USD per month or 2,849 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in China, see costs of living in China.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Russia, Mongolia, Kazakhstan, Kyrgyzstan, Tajikistan, Afghanistan, Pakistan, India, Nepal, Bhutan, Myanmar (Burma), Laos, Vietnam, North Korea. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Customer Service Representative
Russia is 8,979 USD
Afghanistan is 4,184 USD
Pakistan is 1,102 USD
India is 15,604 USD
Nepal is 5,141 USD
Vietnam is 2,812 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in China
(1,075,420 CNY per year, pre-tax.)
2. Cardiologist
(893,602 CNY per year, pre-tax.)
(861,748 CNY per year, pre-tax.)
4. Neurosurgeon
(835,990 CNY per year, pre-tax.)
(833,048 CNY per year, pre-tax.)
6. Urologist
(818,021 CNY per year, pre-tax.)
(817,649 CNY per year, pre-tax.)
(817,013 CNY per year, pre-tax.)
(813,232 CNY per year, pre-tax.)
10. Oncologist
(812,783 CNY per year, pre-tax.)
Data as of 2025Random salary:
Structural metal fabricator fitter (59,426 CNY per year, pre-tax.)
Legal assistant (50,474 CNY per year, pre-tax.)
Team truck driver (128,988 CNY per year, pre-tax.)
Breakfast cook (44,824 CNY per year, pre-tax.)
Cost analyst (126,616 CNY per year, pre-tax.)
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