Home > Salary > Canada > Call Center Director
A Call Center Director is responsible for overseeing the operations and performance of a call center, ensuring that it achieves its goals and objectives. They manage a team of call center supervisors and agents, providing guidance, training, and support to ensure excellent customer service and efficient call handling. The director develops strategies to improve call center performance, implements quality assurance measures, and monitors key performance indicators (KPIs) to evaluate the effectiveness of the call center operations. They collaborate with other departments to address customer concerns and implement process improvements. Additionally, they analyze data and generate reports to identify trends, patterns, and areas for improvement. Overall, a Call Center Director plays a crucial role in ensuring customer satisfaction, meeting business targets, and driving continuous improvement in call center operations.
Estimated Yearly Salary: 100,608 CAD
Estimated Monthly Salary: 8,384 CAD
Estimated Weekly Salary: 1,935 CAD per week
Estimated Hourly Salary: 48 CAD per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 8,130 CAD
Estimated Weekly Salary: 1,876 CAD per week
Estimated Hourly Salary: 47 CAD per hour
Last revision of data: 2024-01-03
Estimated Yearly Salary: 100,965 USD
Estimated Monthly Salary: 8,414 USD
Estimated Weekly Salary: 1,942 USD per week
Estimated Hourly Salary: 49 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
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Estimated Yearly Salary: 100,608 CAD
Estimated Monthly Salary: 8,384 CAD
Estimated Weekly Salary: 1,935 CAD per week
Estimated Hourly Salary: 48 CAD per hour
By working as Call Center Director a person can save up to 6,295 USD per month or 75,544 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Canada, see costs of living in Canada.
Estimated Yearly Salary for Call Center Director
United States Of America is 108,314 USD
7%
Details on Call Center Director salary in United States Of America
Last revision of data: 2025-01-04
Data as of 2025
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Call Center Director salary in Canada
Average Yearly Salary of Call Center Director in Canada is approximately 100,608 CAD (100,965 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Call Center Director do?

Skills: Call Center Director, Customer Service, Operations Management, Team Leadership, Performance Analysis, Process Improvement.
Job industry: Customer service
Job industry: Customer service
How much does Call Center Director make?
Salary details
How much does Call Center Director make?Estimated Yearly Salary: 100,608 CAD
Estimated Monthly Salary: 8,384 CAD
Estimated Weekly Salary: 1,935 CAD per week
Estimated Hourly Salary: 48 CAD per hour
Comparing salary to last year:
Estimated Yearly Salary: 97,558 CADEstimated Monthly Salary: 8,130 CAD
Estimated Weekly Salary: 1,876 CAD per week
Estimated Hourly Salary: 47 CAD per hour
Call Center Director estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 100,965 USD
Estimated Monthly Salary: 8,414 USD
Estimated Weekly Salary: 1,942 USD per week
Estimated Hourly Salary: 49 USD per hour
Difference in salary year over year or average salary increase is approximately
About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
Please type in your occupation and select desired country to see latest trends in salaries.
Country:
Salary comparison to National average
Canada is a vast country located in North America. It has a population of approximately 38 million people, making it the second-largest country by land area and the tenth-largest by population. With a total area of about 9.98 million square kilometers, Canada is known for its breathtaking landscapes, including mountains, forests, lakes, and coastlines.
Estimated national average yearly salary is 70,966 CAD (52,960 USD). Value indicated is pre-tax. Below graph shows estimated Call Center Director job salary compared to average salary in Canada.
Comparison shows that a person working as Call Center Director in Canada earns on average:
1.42 times the average salary (or 142% of average salary).
Estimated national average yearly salary is 70,966 CAD (52,960 USD). Value indicated is pre-tax. Below graph shows estimated Call Center Director job salary compared to average salary in Canada.
Comparison shows that a person working as Call Center Director in Canada earns on average:
1.42 times the average salary (or 142% of average salary).
Is Call Center Director a well paid job?
Yes, our data shows that Call Center Director is a well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Call Center Director?
High salary for Call Center Director would be somewhere between 110,669 CAD and 145,882 CAD. However this is an estimation based on Gaussian Distribution.How much can you save working as Call Center Director in Canada?
Living in Canada the approximate monthly expenses are: 2,118 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 100,608 CAD
Estimated Monthly Salary: 8,384 CAD
Estimated Weekly Salary: 1,935 CAD per week
Estimated Hourly Salary: 48 CAD per hour
By working as Call Center Director a person can save up to 6,295 USD per month or 75,544 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Canada, see costs of living in Canada.
Salary comparison to region and neighbouring coutries
Country's neighbours are: United States of America. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Call Center Director

Details on Call Center Director salary in United States Of America
Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
- 6 to 10 years of experience yields
- 11 to 15 years of experience yields
- 16 to 25 years of experience yields
- more than 25 years of experience yields
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4. Neurosurgeon
(430,825 CAD per year, pre-tax.)
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7. Urologist
(420,203 CAD per year, pre-tax.)
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10. Plastic surgeon
(419,552 CAD per year, pre-tax.)
Random salary:
Bell captain (26,252 CAD per year, pre-tax.)
National park ranger (48,490 CAD per year, pre-tax.)
Hotel laundry linen room worker (21,542 CAD per year, pre-tax.)
Assistant loan officer (41,161 CAD per year, pre-tax.)
Assistant controller (financial) (77,353 CAD per year, pre-tax.)
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