Home > Salary > Australia > Utility Complaints Investigator
A utility complaints investigator is responsible for investigating and resolving complaints related to utility services such as electricity, gas, water, and telecommunications. They receive complaints from customers regarding billing issues, service interruptions, meter inaccuracies, or other concerns, and conduct thorough investigations to determine the cause of the complaint. This involves reviewing customer accounts, conducting site visits, interviewing relevant parties, and analyzing data to identify any discrepancies or errors. The investigator works closely with utility companies, regulatory bodies, and customers to resolve complaints in a fair and timely manner. They may also provide recommendations for process improvements to prevent future complaints. Excellent communication, problem-solving, and analytical skills are essential for this role, as well as knowledge of utility regulations and customer service principles.
Estimated Yearly Salary: 231,493 AUD
Estimated Monthly Salary: 19,291 AUD
Estimated Weekly Salary: 4,452 AUD per week
Estimated Hourly Salary: 111 AUD per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 18,663 AUD
Estimated Weekly Salary: 4,307 AUD per week
Estimated Hourly Salary: 108 AUD per hour
Last revision of data: 2024-01-07
Estimated Yearly Salary: 116,264 USD
Estimated Monthly Salary: 9,689 USD
Estimated Weekly Salary: 2,236 USD per week
Estimated Hourly Salary: 56 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 231,493 AUD
Estimated Monthly Salary: 19,291 AUD
Estimated Weekly Salary: 4,452 AUD per week
Estimated Hourly Salary: 111 AUD per hour
By working as Utility Complaints Investigator a person can save up to 7,271 USD per month or 87,258 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Australia, see costs of living in Australia.
Estimated Yearly Salary for Utility Complaints Investigator
Last revision of data: 2025-01-04
Data as of 2025
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Utility Complaints Investigator salary in Australia
Average Yearly Salary of Utility Complaints Investigator in Australia is approximately 231,493 AUD (116,264 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Utility Complaints Investigator do?
A utility complaints investigator is responsible for investigating and resolving complaints related to utility services such as electricity, gas, water, and telecommunications. They receive complaints from customers regarding billing issues, service interruptions, meter inaccuracies, or other concerns, and conduct thorough investigations to determine the cause of the complaint. This involves reviewing customer accounts, conducting site visits, interviewing relevant parties, and analyzing data to identify any discrepancies or errors. The investigator works closely with utility companies, regulatory bodies, and customers to resolve complaints in a fair and timely manner. They may also provide recommendations for process improvements to prevent future complaints. Excellent communication, problem-solving, and analytical skills are essential for this role, as well as knowledge of utility regulations and customer service principles.
Skills: Utility complaints investigator, Complaint resolution, Customer service, Regulatory compliance, Problem-solving, Analytical skills
Job industry: Utilities
Job industry: Utilities
How much does Utility Complaints Investigator make?
Salary details
How much does Utility Complaints Investigator make?Estimated Yearly Salary: 231,493 AUD
Estimated Monthly Salary: 19,291 AUD
Estimated Weekly Salary: 4,452 AUD per week
Estimated Hourly Salary: 111 AUD per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 223,954 AUDEstimated Monthly Salary: 18,663 AUD
Estimated Weekly Salary: 4,307 AUD per week
Estimated Hourly Salary: 108 AUD per hour
Last revision of data: 2024-01-07Utility Complaints Investigator estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 116,264 USD
Estimated Monthly Salary: 9,689 USD
Estimated Weekly Salary: 2,236 USD per week
Estimated Hourly Salary: 56 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
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Salary comparison to National average
Australia is a vast country located in the southern hemisphere. It has a diverse population of approximately 25 million people. The country spans an area of about 7.7 million square kilometers, making it the sixth-largest country in the world. Australia is surrounded by the Indian and Pacific Oceans and is known for its stunning landscapes, including the Great Barrier Reef, Uluru, and the Outback.
Estimated national average yearly salary is 84,179 AUD (60,430 USD). Value indicated is pre-tax. Below graph shows estimated Utility Complaints Investigator job salary compared to average salary in Australia.
Comparison shows that a person working as Utility Complaints Investigator in Australia earns on average:
2.75 times the average salary (or 275% of average salary).
Estimated national average yearly salary is 84,179 AUD (60,430 USD). Value indicated is pre-tax. Below graph shows estimated Utility Complaints Investigator job salary compared to average salary in Australia.
Comparison shows that a person working as Utility Complaints Investigator in Australia earns on average:
2.75 times the average salary (or 275% of average salary).
Is Utility Complaints Investigator a well paid job?
Yes, our data show that Utility Complaints Investigator is a very well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Utility Complaints Investigator?
High salary for Utility Complaints Investigator would be somewhere between 254,642 AUD and 335,665 AUD. However this is an estimation based on Gaussian Distribution.How much can you save working as Utility Complaints Investigator in Australia?
Living in Australia the approximate monthly expenses are: 2,417 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 231,493 AUD
Estimated Monthly Salary: 19,291 AUD
Estimated Weekly Salary: 4,452 AUD per week
Estimated Hourly Salary: 111 AUD per hour
By working as Utility Complaints Investigator a person can save up to 7,271 USD per month or 87,258 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Australia, see costs of living in Australia.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Indonesia, Papua New Guinea, East Timor. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Utility Complaints Investigator
Indonesia is 20,334 USD
East Timor is 86,208 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Australia
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Data as of 2025Random salary:
Lab systems engineer (149,838 AUD per year, pre-tax.)
Investigation supervisor (139,642 AUD per year, pre-tax.)
Commercial laundry worker (48,918 AUD per year, pre-tax.)
Baby sister (54,741 AUD per year, pre-tax.)
Vacuum cleaner repairer (32,727 AUD per year, pre-tax.)
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