Home > Salary > Australia > Retention Specialist
A retention specialist is responsible for maintaining and enhancing customer relationships to ensure long-term loyalty and satisfaction. They work closely with customers to understand their needs, address any concerns or issues, and provide solutions that meet their requirements. The primary goal of a retention specialist is to reduce customer churn by implementing strategies that encourage customer retention and repeat business.
Key responsibilities of a retention specialist include analyzing customer data to identify trends and patterns, proactively reaching out to customers to address their needs, resolving complaints or issues in a timely manner, upselling or cross-selling products or services to existing customers, and building strong relationships with key accounts. They may also collaborate with other departments such as sales or marketing to develop customer retention strategies and campaigns.
Estimated Yearly Salary: 79,349 AUD
Estimated Monthly Salary: 6,612 AUD
Estimated Weekly Salary: 1,526 AUD per week
Estimated Hourly Salary: 38 AUD per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 6,367 AUD
Estimated Weekly Salary: 1,469 AUD per week
Estimated Hourly Salary: 37 AUD per hour
Last revision of data: 2024-01-03
Estimated Yearly Salary: 39,611 USD
Estimated Monthly Salary: 3,301 USD
Estimated Weekly Salary: 762 USD per week
Estimated Hourly Salary: 19 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 79,349 AUD
Estimated Monthly Salary: 6,612 AUD
Estimated Weekly Salary: 1,526 AUD per week
Estimated Hourly Salary: 38 AUD per hour
By working as Retention Specialist a person can save up to 884 USD per month or 10,605 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Australia, see costs of living in Australia.
Estimated Yearly Salary for Retention Specialist
Last revision of data: 2025-01-04
Data as of 2025
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Retention Specialist salary in Australia
Average Yearly Salary of Retention Specialist in Australia is approximately 79,349 AUD (39,611 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Retention Specialist do?
A retention specialist is responsible for maintaining and enhancing customer relationships to ensure long-term loyalty and satisfaction. They work closely with customers to understand their needs, address any concerns or issues, and provide solutions that meet their requirements. The primary goal of a retention specialist is to reduce customer churn by implementing strategies that encourage customer retention and repeat business.
Key responsibilities of a retention specialist include analyzing customer data to identify trends and patterns, proactively reaching out to customers to address their needs, resolving complaints or issues in a timely manner, upselling or cross-selling products or services to existing customers, and building strong relationships with key accounts. They may also collaborate with other departments such as sales or marketing to develop customer retention strategies and campaigns.
Skills: Retention specialist, Customer retention, Customer relationship management, Customer satisfaction, Churn reduction, Account management
Job industry: Customer service
Job industry: Customer service
How much does Retention Specialist make?
Salary details
How much does Retention Specialist make?Estimated Yearly Salary: 79,349 AUD
Estimated Monthly Salary: 6,612 AUD
Estimated Weekly Salary: 1,526 AUD per week
Estimated Hourly Salary: 38 AUD per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 76,408 AUDEstimated Monthly Salary: 6,367 AUD
Estimated Weekly Salary: 1,469 AUD per week
Estimated Hourly Salary: 37 AUD per hour
Last revision of data: 2024-01-03Retention Specialist estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 39,611 USD
Estimated Monthly Salary: 3,301 USD
Estimated Weekly Salary: 762 USD per week
Estimated Hourly Salary: 19 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
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Salary comparison to National average
Australia is a vast country located in the southern hemisphere. It has a diverse population of approximately 25 million people. The country spans an area of about 7.7 million square kilometers, making it the sixth-largest country in the world. Australia is surrounded by the Indian and Pacific Oceans and is known for its stunning landscapes, including the Great Barrier Reef, Uluru, and the Outback.
Estimated national average yearly salary is 84,179 AUD (60,430 USD). Value indicated is pre-tax. Below graph shows estimated Retention Specialist job salary compared to average salary in Australia.
Comparison shows that a person working as Retention Specialist in Australia earns on average:
0.94 times the average salary (or 94% of average salary).
Estimated national average yearly salary is 84,179 AUD (60,430 USD). Value indicated is pre-tax. Below graph shows estimated Retention Specialist job salary compared to average salary in Australia.
Comparison shows that a person working as Retention Specialist in Australia earns on average:
0.94 times the average salary (or 94% of average salary).
Is Retention Specialist a well paid job?
Yes, our data show that Retention Specialist is an averagely well paid job that still allows for some yearly savings. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Retention Specialist?
High salary for Retention Specialist would be somewhere between 87,284 AUD and 115,056 AUD. However this is an estimation based on Gaussian Distribution.How much can you save working as Retention Specialist in Australia?
Living in Australia the approximate monthly expenses are: 2,417 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 79,349 AUD
Estimated Monthly Salary: 6,612 AUD
Estimated Weekly Salary: 1,526 AUD per week
Estimated Hourly Salary: 38 AUD per hour
By working as Retention Specialist a person can save up to 884 USD per month or 10,605 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Australia, see costs of living in Australia.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Indonesia, Papua New Guinea, East Timor. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Retention Specialist
Indonesia is 6,921 USD
East Timor is 29,348 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
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Data as of 2025Random salary:
Internet marketing analyst (117,246 AUD per year, pre-tax.)
Hunting and fishing guide (52,066 AUD per year, pre-tax.)
Consultant (133,002 AUD per year, pre-tax.)
Breeding technician (107,376 AUD per year, pre-tax.)
Implementation manager (112,800 AUD per year, pre-tax.)
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