Home > Salary > Australia > Quality Assurance Analyst Call Centers
A Quality Assurance Analyst in a call center is responsible for monitoring and evaluating the quality of customer interactions, ensuring that agents adhere to company policies and procedures, and providing feedback to improve performance. They review recorded calls, chat transcripts, and email communications to assess agent performance, accuracy, and adherence to scripts and protocols. The QA Analyst also identifies training needs and designs and delivers training programs to enhance agent skills and knowledge. They may collaborate with supervisors and managers to develop and implement quality improvement initiatives and track key performance indicators. The role requires strong analytical and communication skills to provide detailed reports and recommendations to management. Additionally, the QA Analyst stays updated on industry best practices and emerging trends to ensure the call center operates at the highest level of customer service.
Estimated Yearly Salary: 84,254 AUD
Estimated Monthly Salary: 7,021 AUD
Estimated Weekly Salary: 1,620 AUD per week
Estimated Hourly Salary: 41 AUD per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 6,807 AUD
Estimated Weekly Salary: 1,571 AUD per week
Estimated Hourly Salary: 39 AUD per hour
Last revision of data: 2024-01-08
Estimated Yearly Salary: 42,134 USD
Estimated Monthly Salary: 3,511 USD
Estimated Weekly Salary: 810 USD per week
Estimated Hourly Salary: 20 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
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Estimated Yearly Salary: 84,254 AUD
Estimated Monthly Salary: 7,021 AUD
Estimated Weekly Salary: 1,620 AUD per week
Estimated Hourly Salary: 41 AUD per hour
By working as Quality Assurance Analyst Call Centers a person can save up to 1,094 USD per month or 13,128 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Australia, see costs of living in Australia.
Estimated Yearly Salary for Quality Assurance Analyst Call Centers
Last revision of data: 2025-01-04
Data as of 2025
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Quality Assurance Analyst Call Centers salary in Australia
Average Yearly Salary of Quality Assurance Analyst Call Centers in Australia is approximately 84,254 AUD (42,134 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Quality Assurance Analyst Call Centers do?
A Quality Assurance Analyst in a call center is responsible for monitoring and evaluating the quality of customer interactions, ensuring that agents adhere to company policies and procedures, and providing feedback to improve performance. They review recorded calls, chat transcripts, and email communications to assess agent performance, accuracy, and adherence to scripts and protocols. The QA Analyst also identifies training needs and designs and delivers training programs to enhance agent skills and knowledge. They may collaborate with supervisors and managers to develop and implement quality improvement initiatives and track key performance indicators. The role requires strong analytical and communication skills to provide detailed reports and recommendations to management. Additionally, the QA Analyst stays updated on industry best practices and emerging trends to ensure the call center operates at the highest level of customer service.
Skills: Quality Assurance, Call Center, Customer Service, Performance Evaluation, Training and Development, Process Improvement
Job industry: Customer service
Job industry: Customer service
How much does Quality Assurance Analyst Call Centers make?
Salary details
How much does Quality Assurance Analyst Call Centers make?Estimated Yearly Salary: 84,254 AUD
Estimated Monthly Salary: 7,021 AUD
Estimated Weekly Salary: 1,620 AUD per week
Estimated Hourly Salary: 41 AUD per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 81,678 AUDEstimated Monthly Salary: 6,807 AUD
Estimated Weekly Salary: 1,571 AUD per week
Estimated Hourly Salary: 39 AUD per hour
Last revision of data: 2024-01-08Quality Assurance Analyst Call Centers estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 42,134 USD
Estimated Monthly Salary: 3,511 USD
Estimated Weekly Salary: 810 USD per week
Estimated Hourly Salary: 20 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
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Salary comparison to National average
Australia is a vast country located in the southern hemisphere. It has a diverse population of approximately 25 million people. The country spans an area of about 7.7 million square kilometers, making it the sixth-largest country in the world. Australia is surrounded by the Indian and Pacific Oceans and is known for its stunning landscapes, including the Great Barrier Reef, Uluru, and the Outback.
Estimated national average yearly salary is 84,179 AUD (60,430 USD). Value indicated is pre-tax. Below graph shows estimated Quality Assurance Analyst Call Centers job salary compared to average salary in Australia.
Comparison shows that a person working as Quality Assurance Analyst Call Centers in Australia earns on average:
1 times the average salary (or 100% of average salary).
Estimated national average yearly salary is 84,179 AUD (60,430 USD). Value indicated is pre-tax. Below graph shows estimated Quality Assurance Analyst Call Centers job salary compared to average salary in Australia.
Comparison shows that a person working as Quality Assurance Analyst Call Centers in Australia earns on average:
1 times the average salary (or 100% of average salary).
Is Quality Assurance Analyst Call Centers a well paid job?
Yes, our data show that Quality Assurance Analyst Call Centers is an averagely well paid job that still allows for some yearly savings. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Quality Assurance Analyst Call Centers?
High salary for Quality Assurance Analyst Call Centers would be somewhere between 92,679 AUD and 122,168 AUD. However this is an estimation based on Gaussian Distribution.How much can you save working as Quality Assurance Analyst Call Centers in Australia?
Living in Australia the approximate monthly expenses are: 2,417 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 84,254 AUD
Estimated Monthly Salary: 7,021 AUD
Estimated Weekly Salary: 1,620 AUD per week
Estimated Hourly Salary: 41 AUD per hour
By working as Quality Assurance Analyst Call Centers a person can save up to 1,094 USD per month or 13,128 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Australia, see costs of living in Australia.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Indonesia, Papua New Guinea, East Timor. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Quality Assurance Analyst Call Centers
Indonesia is 7,426 USD
East Timor is 31,496 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Australia
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8. Oncologist
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(958,953 AUD per year, pre-tax.)
10. Plastic surgeon
(958,802 AUD per year, pre-tax.)
Data as of 2025Random salary:
Equipment engineer (102,645 AUD per year, pre-tax.)
Edi analyst (138,324 AUD per year, pre-tax.)
Senior trust officer (147,313 AUD per year, pre-tax.)
Personnel analyst (128,083 AUD per year, pre-tax.)
Assistant production editor (95,797 AUD per year, pre-tax.)
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