Home > Salary > Australia > Director Customer Service
A Director of Customer Service is responsible for overseeing and managing all aspects of the customer service department within an organization. They are in charge of ensuring that customers receive exceptional service and support, resolving any issues or complaints, and implementing strategies to improve customer satisfaction. The director sets and monitors customer service goals, develops and implements customer service policies and procedures, and trains and supervises customer service staff. They also collaborate with other departments to ensure a seamless customer experience, analyze customer feedback and data to identify areas for improvement, and implement strategies to enhance customer loyalty and retention. This role requires strong leadership and communication skills, as well as the ability to handle difficult situations and manage a team effectively.
Estimated Yearly Salary: 235,952 AUD
Estimated Monthly Salary: 19,663 AUD
Estimated Weekly Salary: 4,538 AUD per week
Estimated Hourly Salary: 113 AUD per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 18,992 AUD
Estimated Weekly Salary: 4,383 AUD per week
Estimated Hourly Salary: 110 AUD per hour
Last revision of data: 2024-01-09
Estimated Yearly Salary: 118,327 USD
Estimated Monthly Salary: 9,861 USD
Estimated Weekly Salary: 2,276 USD per week
Estimated Hourly Salary: 57 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 235,952 AUD
Estimated Monthly Salary: 19,663 AUD
Estimated Weekly Salary: 4,538 AUD per week
Estimated Hourly Salary: 113 AUD per hour
By working as Director Customer Service a person can save up to 7,443 USD per month or 89,321 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Australia, see costs of living in Australia.
Estimated Yearly Salary for Director Customer Service
Last revision of data: 2025-01-04
Data as of 2025
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Director Customer Service salary in Australia
Average Yearly Salary of Director Customer Service in Australia is approximately 235,952 AUD (118,327 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Director Customer Service do?
A Director of Customer Service is responsible for overseeing and managing all aspects of the customer service department within an organization. They are in charge of ensuring that customers receive exceptional service and support, resolving any issues or complaints, and implementing strategies to improve customer satisfaction. The director sets and monitors customer service goals, develops and implements customer service policies and procedures, and trains and supervises customer service staff. They also collaborate with other departments to ensure a seamless customer experience, analyze customer feedback and data to identify areas for improvement, and implement strategies to enhance customer loyalty and retention. This role requires strong leadership and communication skills, as well as the ability to handle difficult situations and manage a team effectively.
Skills: Director, Customer Service, Leadership, Communication, Problem-solving, Customer Satisfaction
Job industry: Service
Job industry: Service
How much does Director Customer Service make?
Salary details
How much does Director Customer Service make?Estimated Yearly Salary: 235,952 AUD
Estimated Monthly Salary: 19,663 AUD
Estimated Weekly Salary: 4,538 AUD per week
Estimated Hourly Salary: 113 AUD per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 227,906 AUDEstimated Monthly Salary: 18,992 AUD
Estimated Weekly Salary: 4,383 AUD per week
Estimated Hourly Salary: 110 AUD per hour
Last revision of data: 2024-01-09Director Customer Service estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 118,327 USD
Estimated Monthly Salary: 9,861 USD
Estimated Weekly Salary: 2,276 USD per week
Estimated Hourly Salary: 57 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Salary comparison to National average
Australia is a vast country located in the southern hemisphere. It has a diverse population of approximately 25 million people. The country spans an area of about 7.7 million square kilometers, making it the sixth-largest country in the world. Australia is surrounded by the Indian and Pacific Oceans and is known for its stunning landscapes, including the Great Barrier Reef, Uluru, and the Outback.
Estimated national average yearly salary is 84,179 AUD (60,430 USD). Value indicated is pre-tax. Below graph shows estimated Director Customer Service job salary compared to average salary in Australia.
Comparison shows that a person working as Director Customer Service in Australia earns on average:
2.8 times the average salary (or 280% of average salary).
Estimated national average yearly salary is 84,179 AUD (60,430 USD). Value indicated is pre-tax. Below graph shows estimated Director Customer Service job salary compared to average salary in Australia.
Comparison shows that a person working as Director Customer Service in Australia earns on average:
2.8 times the average salary (or 280% of average salary).
Is Director Customer Service a well paid job?
Yes, our data show that Director Customer Service is a very well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Director Customer Service?
High salary for Director Customer Service would be somewhere between 259,547 AUD and 342,130 AUD. However this is an estimation based on Gaussian Distribution.How much can you save working as Director Customer Service in Australia?
Living in Australia the approximate monthly expenses are: 2,417 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 235,952 AUD
Estimated Monthly Salary: 19,663 AUD
Estimated Weekly Salary: 4,538 AUD per week
Estimated Hourly Salary: 113 AUD per hour
By working as Director Customer Service a person can save up to 7,443 USD per month or 89,321 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Australia, see costs of living in Australia.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Indonesia, Papua New Guinea, East Timor. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Director Customer Service
Indonesia is 20,709 USD
East Timor is 87,913 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Australia
(1,263,730 AUD per year, pre-tax.)
2. Cardiologist
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4. Neurosurgeon
(985,848 AUD per year, pre-tax.)
(982,803 AUD per year, pre-tax.)
(961,472 AUD per year, pre-tax.)
(960,386 AUD per year, pre-tax.)
8. Oncologist
(959,337 AUD per year, pre-tax.)
9. Urologist
(958,953 AUD per year, pre-tax.)
10. Plastic surgeon
(958,802 AUD per year, pre-tax.)
Data as of 2025Random salary:
Machine tool builder (103,929 AUD per year, pre-tax.)
Tax accountant (75,124 AUD per year, pre-tax.)
Composer (122,516 AUD per year, pre-tax.)
Middle school teacher (74,077 AUD per year, pre-tax.)
Ophthalmic medical technician (58,925 AUD per year, pre-tax.)
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